Manager of Managers Solution

Iarnrod Eireann-Irish Rail

Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment.
The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role
The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.

Deadline

The time limit for receipt of tenders was 2021-03-03. The procurement was published on 2021-02-01.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Enghouse Networks UK limited

Who?

• Iarnrod Eireann-Irish Rail

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-02-01	Contract notice
2023-01-03	Contract award notice

Contract notice (2021-02-01)
Object
Scope of the procurement
Title: Telecommunications services
Reference number: 7540
Short description:

Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment. The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Telecommunications services 📦
Additional CPV: Networks 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Iarnród Eireann-Irish Rail
Postal address: Connolly Station
Postal town: Dublin
Contact
Internet address: http://www.irishrail.ie 🌏
E-mail: stephen.walsh2@irishrail.ie 📧
Phone: +353 17033721 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182043&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182043&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-02-01 📅
Submission deadline: 2021-03-03 📅
Publication date: 2021-02-05 📅
Identifiers
Notice number: 2021/S 025-062628
OJ-S issue: 25

Object
Scope of the procurement
Short description:

The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role

The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.

The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory role.

Mentions:

• note that dependent systems are the IÉ connected sources of alarm and status information;

• note term MOM is Manager of Managers, the NMS system to be provided;

• note term SET refers to the IE signalling, electrification and telecoms department;

• note that all systems are hosted locally by IÉ on an isolated dedicated network.

Following the completion of the tender process, the successful contractor will be able to support Iarnród Éireann by:

• providing IÉ with a MOM system with a minimum 7-year design life followed by minimum further 3 years of support availability;

• supplying the MOM solution as part of a 10-year supply contract;

• deploying a hardware and software platform into IÉ's operational telecoms domain and integrating with current standalone systems for the purpose of monitoring and aggregating alarms, events and log;

• providing operator and maintenance manuals including fault finding SOP’s and process flow charts to facilitate front line maintenance.

Duration: 120 months

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

For full details, please download a copy of the attached pre-qualification questionnaire.

Economic and financial standing:

The economic and financial capacity of the entity must be established to the satisfaction of IE.

Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past 3 financial years.

For full details, please download a copy of the attached pre-qualification questionnaire.

Technical and professional ability:

The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a questionnaire which seeks company details to establish the entity’s technical capacity.

For full details, please download a copy of the attached pre-qualification questionnaire.

Contract execution
Contract performance conditions:

For full details, please download a copy of the attached pre-qualification questionnaire.

Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️

Contracting authority
Identity
National registration number: IE 4812851 O
Contact
Contact point: Stephen Walsh
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/433 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182043&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886125 📠
Internet address: http://www.courts.ie 🌏
Service from which information about the review procedure may be obtained
Same as: Review body
Source: OJS 2021/S 025-062628 (2021-02-01)

Contract award notice (2023-01-03)
Object
Scope of the procurement
Short description:

Iarnród Éireann (IÉ) is seeking to implement a Network Resource Management Hardware and Software platform. The Applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment. The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults / alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.

Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Connolly Station,
Postal code: Dublin

Reference
Dates
Date dispatched: 2023-01-03 📅
Publication date: 2023-01-06 📅
Identifiers
Notice number: 2023/S 005-007243
Refers to notice: 2021/S 025-062628
OJ-S issue: 5

Object
Scope of the procurement
Short description:

The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults / alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.

• Note that dependent systems are the IÉ connected sources of alarm & status information

• Note term MOM is Manager of Managers, the NMS system to be provided

• Note term SET refers to the IE Signalling, Electrification and Telecoms Department

• Note that all systems are hosted locally by IÉ on an isolated dedicated network

Following the completion of the tender process, the successful Contractor will be able to support Iarnród Éireann by:

• providing IÉ with a MOM system with a minimum 7-year design life followed by minimum further 3 years of support availability

• supplying the MOM solution as part of a 10-year supply contract

• deploying a hardware and software platform into IÉ's operational Telecoms Domain and integrating with current Standalone systems for the purpose of monitoring and aggregating alarms, events & log

• providing operator & maintenance manuals including fault finding SOP’s and process flow charts to facilitate front line maintenance

Award of contract
Date of contract conclusion: 2022-07-19 📅
Name: Enghouse Networks UK limited
Postal town: Reading
Country: United Kingdom 🇬🇧
Source: OJS 2023/S 005-007243 (2023-01-03)

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