Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment.
The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role
The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.
Deadline
The time limit for receipt of tenders was 2021-03-03.
The procurement was published on 2021-02-01.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Manager of Managers Solution
7540
Products/services: Telecommunications services📦
Short description:
“Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a...”
Short description
Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment.
The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role
The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.
Iarnród Éireann (IÉ) is seeking to implement a network resource management hardware and software platform. The applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment.
The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory role.
The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults/alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.
Mentions:
• note that dependent systems are the IÉ connected sources of alarm and status information;
• note term MOM is Manager of Managers, the NMS system to be provided;
• note term SET refers to the IE signalling, electrification and telecoms department;
• note that all systems are hosted locally by IÉ on an isolated dedicated network.
Following the completion of the tender process, the successful contractor will be able to support Iarnród Éireann by:
• providing IÉ with a MOM system with a minimum 7-year design life followed by minimum further 3 years of support availability;
• supplying the MOM solution as part of a 10-year supply contract;
• deploying a hardware and software platform into IÉ's operational telecoms domain and integrating with current standalone systems for the purpose of monitoring and aggregating alarms, events and log;
• providing operator and maintenance manuals including fault finding SOP’s and process flow charts to facilitate front line maintenance.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 120
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“For full details, please download a copy of the attached pre-qualification questionnaire.” Economic and financial standing
List and brief description of selection criteria:
“The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire...”
List and brief description of selection criteria
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past 3 financial years.
For full details, please download a copy of the attached pre-qualification questionnaire.
Show more Technical and professional ability
List and brief description of selection criteria:
“The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a...”
List and brief description of selection criteria
The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a questionnaire which seeks company details to establish the entity’s technical capacity.
For full details, please download a copy of the attached pre-qualification questionnaire.
Show more Conditions related to the contract
Contract performance conditions:
“For full details, please download a copy of the attached pre-qualification questionnaire.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-03-03
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Complementary information Review body
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: Central Office of the High Court
Postal town: Dublin 7
Country: Ireland 🇮🇪 Service from which information about the review procedure may be obtained
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏
Source: OJS 2021/S 025-062628 (2021-02-01)
Contract award notice (2023-01-03) Contracting authority Name and addresses
Postal address: Connolly Station,
Postal code: Dublin
Object Scope of the procurement
Short description:
“Iarnród Éireann (IÉ) is seeking to implement a Network Resource Management Hardware and Software platform. The Applications front end will exist in a...”
Short description
Iarnród Éireann (IÉ) is seeking to implement a Network Resource Management Hardware and Software platform. The Applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment.
The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role
The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults / alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.
Show more Description
Description of the procurement:
“Iarnród Éireann (IÉ) is seeking to implement a Network Resource Management Hardware and Software platform. The Applications front end will exist in a...”
Description of the procurement
Iarnród Éireann (IÉ) is seeking to implement a Network Resource Management Hardware and Software platform. The Applications front end will exist in a Network Maintenance Centre (NMC) environment. The solution backend will exist in a data centre type environment.
The system will co-exist in a heterogeneous, multi-vendor environment and will be implemented in the role of parent NMS and primary interface for NMC staff who work in the Network supervisory Role
The current NMC Operation consists of staff in the role of Level 1 Triage for multiple technologies and network elements, monitoring Individual screens for each system. The NMC staff watch for faults / alarms by status change on individual NMS screens with a typical day resulting in 40+ faults. The NMC staff log faults assigning the suitable priority for resolution and consult on call system experts for further analysis.
Mentions:
• Note that dependent systems are the IÉ connected sources of alarm & status information
• Note term MOM is Manager of Managers, the NMS system to be provided
• Note term SET refers to the IE Signalling, Electrification and Telecoms Department
• Note that all systems are hosted locally by IÉ on an isolated dedicated network
Following the completion of the tender process, the successful Contractor will be able to support Iarnród Éireann by:
• providing IÉ with a MOM system with a minimum 7-year design life followed by minimum further 3 years of support availability
• supplying the MOM solution as part of a 10-year supply contract
• deploying a hardware and software platform into IÉ's operational Telecoms Domain and integrating with current Standalone systems for the purpose of monitoring and aggregating alarms, events & log
• providing operator & maintenance manuals including fault finding SOP’s and process flow charts to facilitate front line maintenance
Procedure Administrative information
Previous publication concerning this procedure: 2021/S 025-062628
Award of contract
1️⃣
Contract Number: 1
Title: Manager of Managers Solution
Date of conclusion of the contract: 2022-07-19 📅
Name and address of the contractor
Name: Enghouse Networks UK limited
Postal town: Reading
Country: United Kingdom 🇬🇧
Region: United Kingdom 🏙️
The contractor is an SME
Source: OJS 2023/S 005-007243 (2023-01-03)