Service Design and User Experience Services

Eurofound — European Foundation for the Improvement of Living and Working Conditions

The aim of the framework contract resulting from this call for tenders is to enlist a provider that can support Eurofound in the user experience component of its web management programme and in developing online services that add create value for the end users.

Deadline

The time limit for receipt of tenders was 2020-06-26. The procurement was published on 2020-05-06.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Trinidad Wiseman OÜ

Who?

• Eurofound — European Foundation for the Improvement of Living and Working Conditions

What?

Where?

• Eastern and Midland › Dublin

Procurement history

Date	Document
2020-05-06	Contract notice
2020-09-28	Contract award notice

Contract notice (2020-05-06)
Object
Scope of the procurement
Title: Service Design and User Experience Services
Reference number: 171306/5387
Short description:

Formålet med rammekontrakten, der indgås på baggrund af dette udbud, er at indhente en leverandør, der kan støtte Eurofound i komponenten vedrørende brugererfaring i dets webforvaltningsprogram og i udviklingen af onlinetjenester, der skaber merværdi for slutbrugerne.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Institution/Agency or International Organisation
Common procurement vocabulary (CPV)
Code: Internet or intranet client application development services 📦
Additional CPV: World wide web (www) site design services 📦
Place of performance
NUTS region: Dublin 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: European Institution/Agency or International Organisation
Awarding authority name: Eurofound — Det Europæiske Institut til Forbedring af Leve- og Arbejdsvilkårene
Postal address: Wyattville Road, Loughlinstown
Postal code: D18 K65
Postal town: Dublin
Contact
Internet address: http://www.eurofound.europa.eu 🌏
E-mail: osutenders@eurofound.europa.eu 📧
Phone: +353 12043100 📞
Fax: +353 12826456 📠
URL for documents: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=6446 🌏
URL for participation: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=6446 🌏

Reference
Dates
Date dispatched: 2020-05-06 📅
Submission deadline: 2020-06-26 📅
Publication date: 2020-05-13 📅
Identifiers
Notice number: 2020/S 093-221181
OJ-S issue: 93
Additional information

Én person, der repræsenterer tilbudsgiveren, kan deltage i åbningen. Deltagelse vil være begrænset til rollen som observatør. De bedes meddele Deres repræsentants fulde navn og ID- eller pasnummer til OSUTenders@eurofound.europa.eu mindst to arbejdsdage i forvejen og senest 25.6.2020.

Object
Scope of the procurement
Estimated total value: 200 000 EUR 💰
Short description:

Kontrakten omfatter følgende aktivitetsområder:

— tjenestedesign

— brugererfaring.

Det overordnede mål er at bidrage til, at Eurofounds webprodukter og -tjenester bliver af høj kvalitet, skalerbare, rettidige og effektive.

Estimated value excluding VAT: 200 000 EUR 💰
Duration: 48 months
Common procurement vocabulary (CPV)
Supplementary CPV code: JA21
Place of performance
Main site or place of performance:

Opgaverne skal udføres i lokaler, som kontrahenterne udpeger, og som Eurofound godkender.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 23:59
Languages in which tenders or requests to participate may be submitted: English 🗣️
Bulgarian 🗣️

+ 22 more

Danish 🗣️
German 🗣️
Greek 🗣️
Estonian 🗣️
Finnish 🗣️
French 🗣️
Irish 🗣️
Croatian 🗣️
Hungarian 🗣️
Italian 🗣️
Latvian 🗣️
Lithuanian 🗣️
Maltese 🗣️
Dutch 🗣️
Polish 🗣️
Portuguese 🗣️
Romanian 🗣️
Slovak 🗣️
Slovenian 🗣️
Spanish 🗣️
Swedish 🗣️
Czech 🗣️

Tender validity period: 5 months
Tender opening date: 2020-06-29 📅
Tender opening time: 11:00
Place: Mødelokale nr. LH4 i Eurofounds lokaler.
Additional information:

Contracting authority
Contact
Contact point: Sandra Brudenell-Bruce
Address of the buyer profile: https://www.eurofound.europa.eu/about-eurofound/procurement/opportunities/open 🌏
Documents URL: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=6446 🌏
Internet address: https://etendering.ted.europa.eu/cft/cft-display.html?cftId=6446 🌏

Reference
Additional information

Bemærk venligst, at Eurofound's arbejdssprog er engelsk. Vi vil sætte pris på, at buddet indgives på engelsk. Udbudsrunden er åben for alle fysiske og juridiske personer fra EU-medlemsstater og fra lande, som har indgået en særlig aftale med Den Europæiske Union på området for offentlige tjenesteydelser. Yderligere oplysninger fås ved at benytte følgende link: http://www.eurofound.europa.eu/about-eurofound/procurement

Complementary information
Review body
Name: Retten
Postal address: rue du Fort Niedergrünewald
Postal town: Luxembourg
Postal code: 2925
Country: Luxembourg 🇱🇺
Phone: +352 4303-1 📞
E-mail: cfi.registry@curia.europa.eu 📧
Fax: +352 4303-2100 📠
Internet address: http://curia.europa.eu 🌏
Information about review deadlines:

En tilbudsgiver kan, senest to måneder efter meddelelsen om procedurens resultat (tildelingsbeslutning), indgive en anmodning om annullering deraf. Ingen anmodninger fremsat af tilbudsgivere, ingen eventuelle svar fra Eurofound eller klager over eventuel fejladministration vil have til formål eller kunne bevirke opsættelse af fristen for indgivelse af en anmodning om annullering, eller påbegyndelsen af en ny frist for indgivelse af en anmodning om annullering. Organet med ansvar for at behandle annulleringsprocedurer er angivet i punkt VI.4.1) i udbudsbekendtgørelsen.

Source: OJS 2020/S 093-221181 (2020-05-06)

Contract award notice (2020-09-28)
Object
Scope of the procurement
Short description:

Formålet med kontrakten, der indgås på baggrund af dette udbud, er at rekvirere en leverandør, der kan støtte Eurofound i komponenten vedrørende brugererfaring i dets webforvaltningsprogram og i udviklingen af onlinetjenester, der skaber merværdi for slutbrugerne.

Total value of the procurement: 200 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2020-09-28 📅
Publication date: 2020-10-05 📅
Identifiers
Notice number: 2020/S 193-465346
Refers to notice: 2020/S 093-221181
OJ-S issue: 193

Object
Scope of the procurement
Short description: — tjenestedesign,

Procedure
Award criteria
Quality criterion (name): Kvalitet af den foreslåede metodologi vedrørende brugererfaring og tjenesteudformning
Quality criterion (weighting): 30
Quality criterion (name): Kvalitet af den foreslåede tilgang, der sigter mod at støtte Eurofound på området for brugererfaring og tjenesteudformning
Ledelsesmetoder, hvad angår organisation, arbejdsgange, fleksibilitet og tilgang til tjenesteydelsen
Quality criterion (weighting): 20
Quality criterion (name): Kvalitet af de sikkerhedsforanstaltninger, der foreslås anvendt til at sikre kvaliteten af leverancerne under denne kontrakt
Price (weighting): 50

Award of contract
Date of contract conclusion: 2020-09-27 📅
Name: Trinidad Wiseman OÜ
National registration number: 11244225
Postal address: Akadeemia tee 21/4
Postal town: Tallinn
Postal code: 12618
Country: Estonia 🇪🇪
Phone: +372 5263652 📞
E-mail: ander.tenno@twn.ee 📧
Country: Eesti 🏙️
Internet address: www.twn.ee 🌏
Total value of the procurement: 200 000 EUR 💰
Information about tenders
Number of tenders received: 11

Complementary information
Review body
Postal address: Rue du Fort Niedergrünewald
Postal code: L-2925
Source: OJS 2020/S 193-465346 (2020-09-28)

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