Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for up to 12 months with a maximum of 2 such extensions, at the sole discretion of DCC, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
Deadline
The time limit for receipt of tenders was 2020-03-30.
The procurement was published on 2020-02-27.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: For the Provision of Customer Portal and CRM Platform
Customer Portal
Products/services: Computer-related services📦
Short description:
“Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM platform, to include...”
Short description
Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for up to 12 months with a maximum of 2 such extensions, at the sole discretion of DCC, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
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Estimated value excluding VAT: EUR 2 000 000 💰
1️⃣
Additional products/services: IT services: consulting, software development, Internet and support📦
Additional products/services: Computer-related services📦
Place of performance: Dublin🏙️
Main site or place of performance: Dublin City Council Administrative Area.
Description of the procurement:
“Dublin City Council proposes to establish a single party framework agreement for the provision of a Customer Portal and CRM Platform, to include...”
Description of the procurement
Dublin City Council proposes to establish a single party framework agreement for the provision of a Customer Portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for a period of up to 12 months with a maximum of 2 such extensions, at the sole discretion of Dublin City Council, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, Dublin City Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
An initial contract will be awarded for an externally-hosted customer relationship management system
Please see tender document for further details.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 2 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The Framework duration is 4 years and the contract duration is for 48 months with the option to extend for 2 periods of 12 months at the sole discretion of...”
Description of renewals
The Framework duration is 4 years and the contract duration is for 48 months with the option to extend for 2 periods of 12 months at the sole discretion of Dublin City Council and subject to annual, periodic and other reviews.
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Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from...”
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie RFT 166157
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“For further information please consult the associated documentation available to download from www.etenders.gov.ie RFT ID: 166157” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions:
“For further information please consult the associated documentation available to download from www.etenders.gov.ie RFT ID: 166157”
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-03-30
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Languages in which tenders or requests to participate may be submitted: Irish 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2020-03-30
12:00 📅
Conditions for opening of tenders (place):
“The date and time set out above for the opening of tenders is subject to change at the discretion of Dublin City Council.”
Complementary information Additional information
“Additional Information – Dublin City Council
1) Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you...”
Additional Information – Dublin City Council
1) Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts;
2) It will be a condition for the award of any contract by Dublin City Council that the successful tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident tenderer, a statement of suitability from the Revenue Commissioners will be required;
3) Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications;
4) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended;
5) Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties;
6) The framework agreement is primarily for use by the Environment and Transportation Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise;
7) Emailed/faxed/late tenders will not be accepted. Tenders may be submitted in English or in the Irish language;
8) All queries regarding this tender must be submitted through the etenders messaging facility, RFT ID 166157 Queries must be in question format. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie. The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 16.3.2020 at 12.00 noon to enable issue of responses to all interested parties;
9) Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
Show more Review body
Name: The High Court
Postal address: Chief Registrar, High Court, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧 Review procedure
Precise information on deadline(s) for review procedures: Please consult your solicitor.
Source: OJS 2020/S 043-102012 (2020-02-27)
Contract award notice (2020-12-08) Object Scope of the procurement
Short description:
“Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM Platform, to include...”
Short description
Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for up to 12 months with a maximum of two such extensions, at the sole discretion of DCC, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement Term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, DCC reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
Show more
Total value of the procurement (excluding VAT): EUR 1 199 392 💰
Description
Description of the procurement:
“Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM Platform, to include...”
Description of the procurement
Dublin City Council proposes to establish a single party framework agreement for the provision of a customer portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of 3 years with an option to extend for a period of up to 12 months with a maximum of two such extensions, at the sole discretion of Dublin City Council, under the same terms and conditions, based on annual reviews of operations.
For the avoidance of all doubt, the maximum framework agreement Term is 4 years, however contracts may be awarded which extend beyond the lifetime of the framework.
It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, Dublin City Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money.
An initial contract will be awarded for an externally-hosted customer relationship management system.
Please see tender document for further details.
Show more Award criteria
Quality criterion (name): Criterion B Functional and technical requirements
Quality criterion (weighting): 43
Quality criterion (name): Criterion C Security, technology and hosting
Quality criterion (weighting): 14
Quality criterion (name): Criterion D Implementation services and project management
Quality criterion (weighting): 7
Quality criterion (name): Criterion E Support and maintenance services
Quality criterion (weighting): 3
Quality criterion (name): Criterion F Added value
Cost criterion (name): Criterion A Ultimate cost
Cost criterion (weighting): 30
Information about options
Options ✅
Description of options: 3 years with an option to extend for a period of up to 12 months.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2020/S 043-102012
Award of contract
1️⃣
Contract Number: 1
Title: For the Provision of Customer Portal and CRM Platform
Date of conclusion of the contract: 2020-12-08 📅
Information about tenders
Number of tenders received: 11
Number of tenders received by electronic means: 11
Name and address of the contractor
Name: Granicus-Firmstep
National registration number: 792638878
Postal address: 15 Worship Street
Postal town: London
Postal code: EC2A 2DT
Country: United Kingdom 🇬🇧
Phone: +44 8454672971📞
E-mail: richardadams@firmstep.com📧
Region: London 🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 199 392 💰
Complementary information Additional information
“Additional Information – Dublin City Council
1) Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you...”
Additional Information – Dublin City Council
1) Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 2014. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2) It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12-month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.
3) Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.
4) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.
5) Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.
6) The framework agreement is primarily for use by the Environment and Transportation Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7) Emailed/faxed/late tenders will not be accepted. Tenders may be submitted in English or in the Irish language.
8) All queries regarding this tender must be submitted through the etenders messaging facility, RFT ID 166157 Queries must be in question format. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie. The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 16 March 2020 at 12.00 noon to enable issue of responses to all interested parties.
9) Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
Show more
Source: OJS 2020/S 242-598989 (2020-12-08)