The Department of Agriculture, Food and the Marine (DAFM) and Fisheries Harbour Centres wish to put a contract in place for a primary provider of fixed voice services. Fisheries Harbour Centres service requirement will be based on their current ISDN and PSTN circuits.
Deadline
The time limit for receipt of tenders was 2020-09-11.
The procurement was published on 2020-08-04.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Fixed Voice and VoIP Services
RFT 174026
Products/services: Telecommunications services📦
Short description:
“The Department of Agriculture, Food and the Marine (DAFM) and Fisheries Harbour Centres wish to put a contract in place for a primary provider of fixed...”
Short description
The Department of Agriculture, Food and the Marine (DAFM) and Fisheries Harbour Centres wish to put a contract in place for a primary provider of fixed voice services. Fisheries Harbour Centres service requirement will be based on their current ISDN and PSTN circuits.
Show more
Estimated value excluding VAT: EUR 2 500 000 💰
1️⃣
Additional products/services: IP telephone services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“The Department of Agriculture, Food and The Marine’s (DAFM) public facing telephone systems are delivered via multiple ISDN/PRI E1 circuits. This holds for...”
Description of the procurement
The Department of Agriculture, Food and The Marine’s (DAFM) public facing telephone systems are delivered via multiple ISDN/PRI E1 circuits. This holds for both the Departments Headquarters, Remote Offices the ‘lo-call’ contact centre services centrally hosted in the Department’s Data Centre. The Department interfaces with ‘Government Networks’ for telephony services via centrally located Quintum gateways across the ‘Multimedia VLAN’.
The Department is well down the road of migrating away from traditional PBX switches to IP Telephony with over 5000 IP phones deployed on the DAFM network.
However, while IP telephony is centralising the telephony infrastructure to the data centres, voice calls are still being delivered over the traditional ISDN/PRI circuits, both locally to DAFM offices and to the centralised ‘lo-call’ contact centre services. There are currently over 140 ISDN circuits (1422 voice channels) in use throughout DAFM in addition to a substantial number of PSTN circuits.
DAFM intend moving its voice services to a SIP based service centred in its data centres in Agriculture House and Backweston, Celbridge, for all inbound and outbound traffic dramatically reducing and rationalising the number of voice channels required.
It is expected that the new SIP services will be delivered over a secure private network, it should not be delivered over the public internet. A small number of ISDN circuits may be required after transition to facilitate survival remote site telephony.
DAFM’s IP phone systems are currently built on Cisco’s UCCE/UCM platforms and are running version 10.5.
DAFM and Fisheries Harbour Centres wish to put a contract in place for a primary provider of fixed voice services. Fisheries Harbour Centres service requirement will be based on their current ISDN and PSTN circuits.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 2 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Three possible 12-month extensions.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-09-11
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 4
Conditions for opening of tenders: 2020-09-11
12:00 📅
Complementary information Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2020/S 152-372004 (2020-08-04)
Contract award notice (2020-11-13) Object Scope of the procurement
Short description:
“The Department of Agriculture, Food and the Marine (DAFM) and fisheries harbour centres wish to put a contract in place for a primary provider of fixed...”
Short description
The Department of Agriculture, Food and the Marine (DAFM) and fisheries harbour centres wish to put a contract in place for a primary provider of fixed voice services. Fisheries harbour centres service requirement will be based on their current ISDN and PSTN circuits.
Show more
Total value of the procurement (excluding VAT): EUR 2 500 000 💰
Description
Description of the procurement:
“The Department of Agriculture, Food and The Marine’s (DAFM) public facing telephone systems are delivered via multiple ISDN/PRI E1 circuits. This holds for...”
Description of the procurement
The Department of Agriculture, Food and The Marine’s (DAFM) public facing telephone systems are delivered via multiple ISDN/PRI E1 circuits. This holds for both the Departments Headquarters, Remote Offices the ‘lo-call’ contact centre services centrally hosted in the Department’s Data Centre. The Department interfaces with ‘Government Networks’ for telephony services via centrally located Quintum gateways across the ‘Multimedia VLAN’.
The Department is well down the road of migrating away from traditional PBX switches to IP Telephony with over 5000 IP phones deployed on the DAFM network.
However, while IP telephony is centralising the telephony infrastructure to the Data Centres, voice calls are still being delivered over the traditional ISDN/PRI circuits, both locally to DAFM offices and to the centralised ‘lo-call’ contact centre services. There are currently over 140 ISDN circuits (1422 voice channels) in use throughout DAFM in addition to a substantial number of PSTN circuits.
DAFM intend moving its voice services to a SIP based service centred in its data centres in Agriculture House and Backweston, Celbridge, for all inbound and outbound traffic dramatically reducing and rationalising the number of voice channels required.
It is expected that the new SIP services will be delivered over a secure private network, it should not be delivered over the public internet. A small number of ISDN circuits may be required after transition to facilitate survival remote site telephony.
DAFM’s IP phone systems are currently built on Cisco’s UCCE/UCM platforms and are running version 10.5.
DAFM and fisheries harbour centres wish to put a contract in place for a primary provider of fixed voice services. Fisheries harbour centres service requirement will be based on their current ISDN and PSTN circuits.
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 152-372004
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Title: Fixed Voice and VoIP Services
Date of conclusion of the contract: 2020-11-09 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: eircom
National registration number: 98789
Postal address: 2022 Bianconi Avenue, Citywest Business Campus
Postal town: Dublin 24
Country: Ireland 🇮🇪
Phone: +353 851744917📞
E-mail: noeline.hogg@eir.ie📧
Fax: +353 14600282 📠
Region: Éire/Ireland🏙️
URL: http://www.eir.ie🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 2 500 000 💰
Total value of the contract/lot: EUR 2 500 000 💰
Source: OJS 2020/S 225-554144 (2020-11-13)