Telephony System Maintenance and Support (Irish Prison Service)

Irish Prison Service

To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE sentinel).

Deadline

The time limit for receipt of tenders was 2019-10-23. The procurement was published on 2019-09-18.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2019-09-18 Contract notice
2020-08-19 Contract award notice
Contract notice (2019-09-18)
Object
Scope of the procurement
Title: Telephone network maintenance services
Reference number: FD/02/05/381
Short description:
To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE sentinel).
Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Telephone network maintenance services ๐Ÿ“ฆ
Additional CPV: Telephone network maintenance services ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Irish Prison Service
Postal address: IDA Business Park, Ballinalee Road
Postal town: Longford
Contact
Internet address: http://1 ๐ŸŒ
E-mail: cputenders@irishprisons.ie ๐Ÿ“ง
Phone: +353 43335187 ๐Ÿ“ž
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=153897&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=153897&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2019-09-18 ๐Ÿ“…
Submission deadline: 2019-10-23 ๐Ÿ“…
Publication date: 2019-09-23 ๐Ÿ“…
Identifiers
Notice number: 2019/S 183-445793
OJ-S issue: 183

Object
Scope of the procurement
Estimated total value: 500 000 EUR ๐Ÿ’ฐ
Short description:
To provide maintenance and support and software assurance for the Telephony Management System for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE Sentinel).
Estimated value excluding VAT: 500 000 EUR ๐Ÿ’ฐ
Duration: 24 months
Description of renewals: Two possible 12 month extensions.
Place of performance
Main site or place of performance: Irish Prison Service.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: See tender document.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Tender opening date: 2019-10-23 ๐Ÿ“…
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Francis Sheridan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/214 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=153897&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Additional information
Estimated timing for further notices: 2 to 4 years.

Complementary information
Review body
Name: High Court of Ireland
Postal address: Dublin 1
Postal town: Dublin 1
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2019/S 183-445793 (2019-09-18)
Contract award notice (2020-08-19)
Object
Scope of the procurement
Short description:
To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE Sentinel).
Total value of the procurement: 305 600 EUR ๐Ÿ’ฐ
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2020-08-19 ๐Ÿ“…
Publication date: 2020-08-24 ๐Ÿ“…
Identifiers
Notice number: 2020/S 163-396931
Refers to notice: 2019/S 183-445793
OJ-S issue: 163

Procedure
Award criteria
Quality criterion (name): Implementation plan
Quality criterion (weighting): 300
Quality criterion (name): Technical merit of the team proposed
Quality criterion (weighting): 100
Price (weighting): 600

Award of contract
Date of contract conclusion: 2020-04-01 ๐Ÿ“…
Name: SPN VOIP Ltd T/A Cloudphone
Postal address: Unit E2, Riverview Business Park, New Nangor Road
Postal town: Dublin 12
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Total value of the procurement: 305 600 EUR ๐Ÿ’ฐ
Information about tenders
Number of tenders received: 2
Source: OJS 2020/S 163-396931 (2020-08-19)