To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE sentinel).
Deadline
The time limit for receipt of tenders was 2019-10-23.
The procurement was published on 2019-09-18.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Telephony System Maintenance and Support (Irish Prison Service)
FD/02/05/381
Products/services: Telephone network maintenance services📦
Short description:
“To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the...”
Short description
To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE sentinel).
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Estimated value excluding VAT: EUR 500 000 💰
1️⃣
Additional products/services: Telephone network maintenance services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Irish Prison Service.
Description of the procurement:
“To provide maintenance and support and software assurance for the Telephony Management System for non-staff in the Irish Prison Service, comprising of the...”
Description of the procurement
To provide maintenance and support and software assurance for the Telephony Management System for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE Sentinel).
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Two possible 12 month extensions.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: See tender document.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-10-23
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2019-10-23
12:00 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: 2 to 4 years.
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court of Ireland
Postal address: Dublin 1
Postal town: Dublin 1
Country: Ireland 🇮🇪
Source: OJS 2019/S 183-445793 (2019-09-18)
Contract award notice (2020-08-19) Object Scope of the procurement
Short description:
“To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the...”
Short description
To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE Sentinel).
Show more
Total value of the procurement (excluding VAT): EUR 305 600 💰
Description
Description of the procurement:
“To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the...”
Description of the procurement
To provide maintenance and support and software assurance for the telephony management system for non-staff in the Irish Prison Service, comprising of the end-user DiaVox client and the NICE recording system (including NICE Sentinel).
Show more Award criteria
Quality criterion (name): Implementation plan
Quality criterion (weighting): 300
Quality criterion (name): Technical merit of the team proposed
Quality criterion (weighting): 100
Price (weighting): 600
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 183-445793
Award of contract
1️⃣
Contract Number: 1
Title: Telephony System Maintenance and Support (Irish Prison Service)
Date of conclusion of the contract: 2020-04-01 📅
Information about tenders
Number of tenders received: 2
Name and address of the contractor
Name: SPN VOIP Ltd T/A Cloudphone
Postal address: Unit E2, Riverview Business Park, New Nangor Road
Postal town: Dublin 12
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 305 600 💰
Source: OJS 2020/S 163-396931 (2020-08-19)