Cisco Support Services
Department of Business, Enterprise and Innovation
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
The time limit for receipt of tenders was 2018-11-09. The procurement was published on 2018-10-08.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Repair and maintenance services › Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
- • IT services: consulting, software development, Internet and support › Computer network services
| Date | Document |
|---|---|
| 2018-10-08 | Contract notice |
| 2019-01-16 | Contract award notice |
Object
Scope of the procurement
Title: Computer network services
Short description:
“The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house....”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer network services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Business, Enterprise and Innovation
Postal address: 23 Kildare Street
Postal code: Dublin 2
Postal town: Dublin
Contact
Internet address: http://www.dbei.gov.ie 🌏
E-mail: patrick.ryan@dbei.gov.ie 📧
Phone: +353 16312768 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-10-08 📅
Submission deadline: 2018-11-09 📅
Publication date: 2018-10-12 📅
Identifiers
Notice number: 2018/S 197-445840
OJ-S issue: 197
Source: OJS 2018/S 197-445840 (2018-10-08)
Object
Scope of the procurement
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2019-01-16 📅
Publication date: 2019-01-21 📅
Identifiers
Notice number: 2019/S 014-029122
Refers to notice: 2018/S 197-445840
OJ-S issue: 14
Source: OJS 2019/S 014-029122 (2019-01-16)