Cisco Support Services
Department of Business, Enterprise and Innovation
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
The time limit for receipt of tenders was 2018-11-09. The procurement was published on 2018-10-08.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • IT services: consulting, software development, Internet and support › Computer network services
- • Repair and maintenance services › Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
Procurement history
| Date | Document |
|---|---|
| 2018-10-08 | Contract notice |
| 2019-01-16 | Contract award notice |
Contract notice (2018-10-08)
Object
Scope of the procurement
Title: Computer network services
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer network services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Business, Enterprise and Innovation
Postal address: 23 Kildare Street
Postal code: Dublin 2
Postal town: Dublin
Contact
Internet address: http://www.dbei.gov.ie 🌏
E-mail: patrick.ryan@dbei.gov.ie 📧
Phone: +353 16312768 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-10-08 📅
Submission deadline: 2018-11-09 📅
Publication date: 2018-10-12 📅
Identifiers
Notice number: 2018/S 197-445840
OJ-S issue: 197
Object
Scope of the procurement
Short description:
Estimated total value: 750 000 EUR 💰
Estimated value excluding VAT: 750 000 EUR 💰
Duration: 12 months
Description of renewals:
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As per the request for tender document.
Contract execution
Contract performance conditions: As per the request for tender document.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2 months
Tender opening date: 2018-11-09 📅
Tender opening time: 12:00
Place: Dublin
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Patrick Ryan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Pat McCourt
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2018/S 197-445840 (2018-10-08)
Object
Scope of the procurement
Title: Computer network services
Short description:
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Computer network services 📦
Additional CPV: Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Business, Enterprise and Innovation
Postal address: 23 Kildare Street
Postal code: Dublin 2
Postal town: Dublin
Contact
Internet address: http://www.dbei.gov.ie 🌏
E-mail: patrick.ryan@dbei.gov.ie 📧
Phone: +353 16312768 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2018-10-08 📅
Submission deadline: 2018-11-09 📅
Publication date: 2018-10-12 📅
Identifiers
Notice number: 2018/S 197-445840
OJ-S issue: 197
Object
Scope of the procurement
Short description:
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
Show more
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
Show more
Estimated value excluding VAT: 750 000 EUR 💰
Duration: 12 months
Description of renewals:
The contract may be extended for periods of 12 months up to a maximum total contract length of 48 months.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As per the request for tender document.
Contract execution
Contract performance conditions: As per the request for tender document.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2 months
Tender opening date: 2018-11-09 📅
Tender opening time: 12:00
Place: Dublin
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Patrick Ryan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1203 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136118&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Pat McCourt
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2018/S 197-445840 (2018-10-08)
Contract award notice (2019-01-16)
Object
Scope of the procurement
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2019-01-16 📅
Publication date: 2019-01-21 📅
Identifiers
Notice number: 2019/S 014-029122
Refers to notice: 2018/S 197-445840
OJ-S issue: 14
Object
Place of performance
Main site or place of performance: Ireland
Procedure
Award criteria
Quality criterion (name): Demonstrated ability to meet the service requirements of this request for tender.
Quality criterion (weighting): 50
Cost criterion (name): Cost – Fixed Discount to be applied to the purchase of Cisco hardware and software
Cost criterion (weighting): 10
Cost criterion (name): Cost – Support and Maintenance Costs and Onsite Daily Rates
Cost criterion (weighting): 40
Award of contract
Date of contract conclusion: 2018-11-29 📅
Name: PlanNet21 Communications
National registration number: 8279849U
Postal address: 3200 Lake Drive
Postal town: Dublin
Postal code: Citywest Business Ca
Country: Ireland 🇮🇪
Phone: +353 14611900 📞
E-mail: naomi.mulchrone@plannet21.ie 📧
Internet address: http://www.plannet21.ie 🌏
Total value of the procurement: 1 000 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2019/S 014-029122 (2019-01-16)
Object
Scope of the procurement
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2019-01-16 📅
Publication date: 2019-01-21 📅
Identifiers
Notice number: 2019/S 014-029122
Refers to notice: 2018/S 197-445840
OJ-S issue: 14
Object
Place of performance
Main site or place of performance: Ireland
Procedure
Award criteria
Quality criterion (name): Demonstrated ability to meet the service requirements of this request for tender.
Quality criterion (weighting): 50
Cost criterion (name): Cost – Fixed Discount to be applied to the purchase of Cisco hardware and software
Cost criterion (weighting): 10
Cost criterion (name): Cost – Support and Maintenance Costs and Onsite Daily Rates
Cost criterion (weighting): 40
Award of contract
Date of contract conclusion: 2018-11-29 📅
Name: PlanNet21 Communications
National registration number: 8279849U
Postal address: 3200 Lake Drive
Postal town: Dublin
Postal code: Citywest Business Ca
Country: Ireland 🇮🇪
Phone: +353 14611900 📞
E-mail: naomi.mulchrone@plannet21.ie 📧
Internet address: http://www.plannet21.ie 🌏
Total value of the procurement: 1 000 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2019/S 014-029122 (2019-01-16)
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