The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
Deadline
The time limit for receipt of tenders was 2018-11-09.
The procurement was published on 2018-10-08.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Cisco Support Services
Products/services: Computer network services📦
Short description:
“The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house....”
Short description
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
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Estimated value excluding VAT: EUR 750 000 💰
The Department wishes to engage with a support provider to whom it can escalate Cisco hardware or software support calls that cannot be resolved in-house. The support provider will be required to have a defined call logging procedure that allows them to accept, log and track support calls. They will be expected to take ownership of the problem up to resolution regardless of the nature of the problem, such as interoperability with other vendors, new bug fix or hardware replacement.
The support provider will be required to ensure that the equipment under support is registered with its vendor and that the support organisation liaises with the vendor when the nature of the problem goes beyond the support providers competence or capability. Ownership of the problem throughout, remains with the support provider and it is this provider with whom lies the ultimate responsibility to either solve the problem or provide alternative workarounds.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 750 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 12
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The contract may be extended for periods of 12 months up to a maximum total contract length of 48 months.”
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: As per the request for tender document.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: As per the request for tender document.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-11-09
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 2
Conditions for opening of tenders: 2018-11-09
12:00 📅
Conditions for opening of tenders (place): Dublin
Complementary information Information about electronic workflows
Electronic payment will be used
Review body
Name: Pat McCourt
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2018/S 197-445840 (2018-10-08)
Contract award notice (2019-01-16) Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 1 000 000 💰
Description
Main site or place of performance: Ireland
Award criteria
Quality criterion (name):
“Demonstrated ability to meet the service requirements of this request for tender.”
Quality criterion (weighting): 50
Cost criterion (name):
“Cost – Fixed Discount to be applied to the purchase of Cisco hardware and software”
Cost criterion (weighting): 10
Cost criterion (name): Cost – Support and Maintenance Costs and Onsite Daily Rates
Cost criterion (weighting): 40
Procedure Administrative information
Previous publication concerning this procedure: 2018/S 197-445840
Award of contract
1️⃣
Contract Number: 1
Title: Cisco Support Services
Date of conclusion of the contract: 2018-11-29 📅
Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: PlanNet21 Communications
National registration number: 8279849U
Postal address: 3200 Lake Drive
Postal town: Dublin
Postal code: Citywest Business Ca
Country: Ireland 🇮🇪
Phone: +353 14611900📞
E-mail: naomi.mulchrone@plannet21.ie📧
Fax: +353 14611901 📠
Region: Éire/Ireland🏙️
URL: http://www.plannet21.ie🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 000 000 💰
Source: OJS 2019/S 014-029122 (2019-01-16)