Object Scope of the procurement
Title:
“Service Provider to provide Debt Collection and Credit Control Services
SS/CON/3621”
Products/services: Collection agency services📦
Short description: Service provider to provide debt collection and credit control services.
Information about lots
This contract is divided into lots ✅
1️⃣ Scope of the procurement
Title: ROI Debt Collection Live Accounts and Back Office Payments and Database
Title
Lot Identification Number: 1
Description
Additional products/services: Credit granting services📦
Additional products/services: Customer services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“— debt collection live accounts,
— live residential and commercial customer accounts,
— back office,
— payments and database.” Information about options
Options ✅
Description of options:
“On the completion of the contract period three (3) years ESB retains the option, at the discretion of ESB, to extend for 2 further periods of 24 months (4...”
Description of options
On the completion of the contract period three (3) years ESB retains the option, at the discretion of ESB, to extend for 2 further periods of 24 months (4 years in total) to a maximum duration of 7 years (3+2+2).
Show more Description
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download...”
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from
www.etenders.gov.ie using RFT ID128249.
2️⃣ Scope of the procurement
Title: ROI Debt Collection Closed/Final Accounts
Title
Lot Identification Number: 2
Description
Description of the procurement:
“ROI Debt collection closed/final accounts — Closed residential and commercial customer accounts and legal action follow up.”
3️⃣ Scope of the procurement
Title: NI Debt Collection Live and Closed/Final Accounts
Title
Lot Identification Number: 3
Description
Description of the procurement:
“NI Debt collection live and closed/final accounts — NI live residential and commercial customer accounts and NI closed residential and commercial customer...”
Description of the procurement
NI Debt collection live and closed/final accounts — NI live residential and commercial customer accounts and NI closed residential and commercial customer accounts and legal action follow up.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Previous publication concerning this procedure: 2017/S 245-513138
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: ROI Debt Collection Live Accounts and Back Office Payments and Database
Date of conclusion of the contract: 2018-11-13 📅
Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Capita Customer Solutions Ltd
National registration number: 377757
Postal address: Unit B, West Cork Business and Technology Park
Postal town: Clonakilty, Co. Cork
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
URL: www.capita.ie🌏
The contractor is an SME
2️⃣
Contract Number: 2
Lot Identification Number: 2
Title: ROI Debt Collection Closed/Final Accounts
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: CMOS Ltd
National registration number: 287155
Postal address: 9 Seville Place
Postal town: Dublin 1
URL: www.cmos.ie🌏
The contractor is an SME ✅
3️⃣
Contract Number: 3
Lot Identification Number: 3
Title: NI Debt Collection Live and Closed/Final Accounts
Complementary information Additional information
“Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. A confidentiality agreement must be completed, signed and scanned in order to obtain the PQQ document. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties
2) This is the sole call for competition for this service;
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the competent authorities;
5) It will be a condition of award that candidates are tax compliant;
6) If for any reason it is not possible to admit to the contract one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract under the framework agreement, the contracting entity reserves the right to invite the next highest scoring tenderer into the RFT stage of the tender competition and/or deliver the contract as appropriate to the circumstances pertaining to the contract;
7) At its absolute discretion, the contracting entity may elect to terminate this procurement process or any contract awarded under this tender process at any time;
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended;
9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition;
10) At Section II.2.9 we have indicated that up to 6 applicants will be invited to tender.
Please note that the contracting entity reserves the right to invite at least 6 applicants subject to that number qualifying.
Show more Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏 Body responsible for mediation procedures
Name: not applicable
Postal town: dublin
Country: Ireland 🇮🇪 Service from which information about the review procedure may be obtained
Name: not applicable
Postal town: dublin
Country: Ireland 🇮🇪
Source: OJS 2018/S 222-508966 (2018-11-14)