Invitation to Tender for Single Party Framework for Managed Telephony Service with Optional Contact Centre Upgrade
Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council's CS1000E and Avaya Aura Contact Centre infrastructure. Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner.
Deadline
The time limit for receipt of tenders was 2017-05-05.
The procurement was published on 2017-03-22.
Who?
What?
Procurement history
| Date |
Document |
| 2017-03-22
|
Contract notice
|
| 2017-08-29
|
Contract award notice
|