Integrated Facilities Management

Electricity Supply Board ( ESB )

ESB intends to enter in to a framework agreement with 1 or more service providers to provide integrated facilities management services. ESB requires the provision of these facilities management services to support certain of its operations in Ireland and may also include ESB locations in the UK.
It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. Details of the properties and services required at the initiation of the contracts will be detailed in the RFT provided to qualifying applicants.
ESB requirements are divided into 2 separate Framework Agreements (Lots):
Framework Agreement 1 — Hard Facilities Management and Integrator Services;
Framework Agreement 2 — Soft Facilities Management Services.
A separate PQQ Application must be provided for each Framework Agreement applied for.

Deadline

The time limit for receipt of tenders was 2017-07-12. The procurement was published on 2017-06-08.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2017-06-08 Contract notice
2019-01-18 Contract award notice
Contract notice (2017-06-08)
Object
Scope of the procurement
Title: Facilities management services
Reference number: SS/CON/2482
Short description:
ESB intends to enter in to a framework agreement with 1 or more service providers to provide integrated facilities management services. ESB requires the provision of these facilities management services to support certain of its operations in Ireland and may also include ESB locations in the UK. It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. Details of the properties and services required at the initiation of the contracts will be detailed in the RFT provided to qualifying applicants. ESB requirements are divided into 2 separate Framework Agreements (Lots): Framework Agreement 1 — Hard Facilities Management and Integrator Services; Framework Agreement 2 — Soft Facilities Management Services. A separate PQQ Application must be provided for each Framework Agreement applied for.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Facilities management services 📦
Additional CPV: Building installation work 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: Two Gateway, East Wall Road
Postal code: D03 A995
Postal town: Dublin
Contact
Internet address: http://www.esb.ie 🌏
E-mail: richard.german@esbi.ie 📧
Phone: +353 17026125 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=106760&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=106760&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-06-08 📅
Submission deadline: 2017-07-12 📅
Publication date: 2017-06-10 📅
Identifiers
Notice number: 2017/S 110-221952
OJ-S issue: 110
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID112591.

Object
Scope of the procurement
Short description:
ESB intends to enter in to a framework agreement with 1 or more service providers to provide integrated facilities management services. ESB requires the provision of these facilities management services to support certain of its operations in Ireland and may also include ESB locations in the UK.
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It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. Details of the properties and services required at the initiation of the contracts will be detailed in the RFT provided to qualifying applicants.
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ESB requirements are divided into 2 separate Framework Agreements (Lots):
Framework Agreement 1 — Hard Facilities Management and Integrator Services;
Framework Agreement 2 — Soft Facilities Management Services.
A separate PQQ Application must be provided for each Framework Agreement applied for.
Maximum number of lots per tenderer: 2
Information about lots:
Framework Agreement 1 — Hard Facilities Management and Integrator Services (Lot 1); and
Framework Agreement 2 — Soft Facilities Management Services (Lot 2).
Title of the lot: Framework Agreement 1 — Hard Facilities Management and Integrator Services
Lot number: 1
Short description:
Hard Facilities Services Management
‘Hard Facilities Services Management’ comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. This will include the co-ordination and management of the hard facilities services service provider employees and Contractors, in terms of staff schedules and duties relating to the contract as well as consultation and agreement with central and local ESB management.
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The contract includes responsibility for operations, technical management, contract health and safety management, organisation of small projects and general mechanical and electrical maintenance, as required and as agreed with ESB. The types of services that may be in Framework Agreement 1 are listed in the PQQ and is available to download from www.etenders.gov.ie using RFT ID112591, and include:
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— Mechanical Systems Maintenance;
— Electrical Systems Maintenance;
— Building and fabric maintenance;
— General maintenance works;
— Life Safety, Fire and Security Systems;
— Small Projects.
Integrator Service
This service includes the provision of services such as helpdesk service, which will act as the primary contact point for all ESB internal and external facilities contacts. The service will be flexible enough to respond to customer requests, enquiries and complaints. This service will provide one point of contact for the services related to the iFM which shall include: 1) Framework Agreement 1 — Hard Facilities Services; 2) Framework Agreement 2 — Soft Facilities Services; 3) Catering (which is the subject of a separate contract and not included in this procurement process). The helpdesk service will provide contact via electronic and telephone means and the services managed will include, but not be limited to issues related to: Facilities Engineering, General Office and Property Cleaning, Handyman and Porterage, Security, Reception and Concierge, Catering, Specific contracting firms as agreed with ESB, General Locations Issues, Management of certain suppliers of facilities services, goods and supplies, Handover, progress, update, resolve and close out customer issues; whilst providing feedback at all key stages to all, Assist in the production and delivery of internal and external reports and statistics, as agreed with ESB management, and Monitor all helpdesk activity, ensuring that service output performance standards are delivered within specified response times.
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Duration: 48 months
Description of options:
On the completion of framework period four (4) years ESB retain the option, at the discretion of ESB, to extend for up to and including a further 36 months in one or more increments.
Additional information:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID112591.
Title of the lot: Framework Agreement 2 — Soft Facilities Management Services
Lot number: 2
Short description:
Soft Facilities Services Management
Soft Facilities Services Management comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. This will include the co-ordination and management of service provider employees and Contractors, in terms of staff schedules and duties relating to the contract as well as consultation and agreement with central and local ESB management. These services to be planned, provided and scheduled in agreement with the Integrator Service provider.
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The contract includes responsibility for operations, technical management, contract Health and Safety management, organisation of small projects, etc., as required and as agreed with ESB. The categories included in this Framework agreement include, but may not be limited to:
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— Routine Building and Office Cleaning;
— Periodic and Specialist Cleaning;
— External Cleaning;
— Reactive Cleaning;
— Window Cleaning;
— Cleaning of Exterior Building Fabric;
— Graffiti and Stain Removal;
— Provision of Janitorial and Cleaning Consumables;
— Provision of Barrier Matting;
— Laundry / Dry Cleaning Services;
— Provision of Sanitary Consumables;
— Waste Management (excluding industrial waste);
— Pest Control;
— Soft Landscaping Maintenance and General Works;
— Weed Spraying;
— Manned Security Services;
— Monitoring Services (Fire and Security Alarm, CCTV, BMS etc.);
— Reception and Concierge Services;
— Provision of Newspapers;
— Laundry and Dry Cleaning Service;
— Switchboard Services;
— Post and Courier Services, and
— Other consumables required for delivery of the contract.
Detailed scope of services and associated requirements will be provided at RFT stage to successful applicants.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 112591.
List and brief description of rules and criteria:
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 112591.
Contract execution
Deposits and guarantees required:
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 112591.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 112591.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
As stated in procurement documents available to download from www.etenders.gov.ie using RFT ID 112591.

Procedure
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
Applicants will be assessed on the quality of their responses to the criteria and rules outlined in the qualification questionnaire and at least the top scoring 5 applicants will be invited to tender, subject to that number qualifying.
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Richard German
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=106760&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting entity will not accept responsibility for information relayed (or not relayed) via third parties.
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2) This is the sole call for competition for this service.
3) The contracting entity will not be responsible for any costs, charges or expenses incurred by candidates or tenderers.
4) Contract award will be subject to the approval of the competent authorities.
5) It will be a condition of award that candidates are tax compliant.
6) If for any reason it is not possible to admit to the framework agreement one or more of the tenderers invited following the conclusion of this competitive process, or having awarded a contract under the framework agreement, the contracting entity reserves the right to invite the next highest scoring tenderer to join the framework agreement and/or deliver the contract as appropriate to the circumstances pertaining to the framework.
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7) At its absolute discretion, the contracting entity may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
8) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.
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9) Without prejudice to the principle of equal treatment, the contracting entity is not obliged to engage in a clarification process in respect of questionnaires with missing or incomplete information. Therefore, candidates are advised to ensure that they return fully completed questionnaires in order to avoid the risk of elimination from the competition.
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10) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the contracting entity reserves the right to invite at least 5 applicants subject to that number qualifying.

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Source: OJS 2017/S 110-221952 (2017-06-08)
Contract award notice (2019-01-18)
Object
Scope of the procurement
Short description:
ESB has entered in to a Framework Agreements with 2 service providers to provide integrated facilities management services. It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. ESB has divided its requirements into 2 separate Framework Agreements (lots): Framework Agreement 1: Hard Facilities Management and Integrator Services Framework Agreement 2: Soft Facilities Management Services.
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Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Electricity Supply Board (ESB)
Postal town: Dublin 3

Reference
Dates
Date dispatched: 2019-01-18 📅
Publication date: 2019-01-22 📅
Identifiers
Notice number: 2019/S 015-032631
Refers to notice: 2017/S 110-221952
OJ-S issue: 15

Object
Scope of the procurement
Short description:
ESB has entered in to a Framework Agreements with 2 service providers to provide integrated facilities management services. It is currently envisaged that the services will be supplied to the majority of ESB office properties and ESB Networks depots and may be extended to include the provision of selected or all services to other ESB locations. ESB has divided its requirements into 2 separate Framework Agreements (lots):
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Framework Agreement 1: Hard Facilities Management and Integrator Services
Framework Agreement 2: Soft Facilities Management Services.
Title of the lot: Framework Agreement 1: Hard Facilities Management and Integrator Services
Short description:
Hard facilities services management:
“Hard Facilities Services Management” comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. Including:
— mechanical systems maintenance,
— electrical systems maintenance,
— building and fabric maintenance,
— general maintenance works,
— life safety, fire and security systems,
— small projects,
— integrator service.
This service includes the provision of services such as helpdesk service, which will act as the primary contact point for all ESB internal and external facilities contacts.
Title of the lot: Framework Agreement 2: Soft Facilities Management Services
Short description:
Soft facilities services management:
“Soft Facilities Services Management" comprises day-to-day operational management, support and oversight for those categories of facilities included in the contract. Including:
— routine building and office cleaning,
— periodic and specialist cleaning,
— external cleaning,
— reactive cleaning,
— window cleaning,
— cleaning of exterior building fabric,
— graffiti and stain removal,
— provision of janitorial and cleaning consumables,
— provision of barrier matting,
— laundry / dry cleaning services,
— provision of sanitary consumables,
— waste management (excluding industrial waste),
— pest control,
— soft landscaping maintenance and general works
— weed spraying
— manned security services,
— monitoring services (fire and security alarm, CCTV, BMS, etc.)
— reception and concierge services,
— provision of newspapers,
— laundry and dry cleaning service,
— switchboard services,
— post and courier services, and
— other consumables required for delivery of the contract.

Award of contract
Date of contract conclusion: 2018-12-28 📅
Name: Aramark
National registration number: 315777
Postal address: Northern Cross
Postal town: Dublin
Postal code: Malahide Road
Country: Ireland 🇮🇪
Ireland 🏙️
Internet address: http://www.aramark.ie 🌏
Date of contract conclusion: 2018-12-17 📅
Name: NOONAN Services Group Ltd
National registration number: 9693187R
Postal address: Unit 3 Swords Business Park
Postal town: Co Dublin
Postal code: Swords
Internet address: http://www.noonan.ie 🌏

Complementary information
Review body
Postal address: Four Courts, Inns Quay, Dublin 7
Source: OJS 2019/S 015-032631 (2019-01-18)
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