Customer Relationship Management system

Electricity Supply Board (ESB)

This contract is for a customer relationship management system to be predominantly cloud-based, delivered on an on-going basis as a managed service, and 1 that can be enhanced flexibly over the contract lifetime to meet evolving and emerging requirements.

Deadline
The time limit for receipt of tenders was 2017-08-30. The procurement was published on 2017-08-17.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:

• Accenture Plc

Who?

• Electricity Supply Board (ESB)

What?

Where?

• United Kingdom

Procurement history

Date	Document
2017-08-17	Contract notice
2017-08-21	Additional information
2018-08-09	Contract award notice

Additional information (2017-08-21)
Contracting authority
Name and addresses
Name: Electricity Supply Board (ESB)
National registration number: N/a
Postal address: 2 Gateway, East Wall Road
Postal town: Dublin
Postal code: 3
Country: Ireland 🇮🇪
Contact person: John Hunt
Phone: +353 17027445 📞
E-mail: john.hunt@esb.ie 📧
Region: United Kingdom 🏙️
URL: http://www.esb.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏

Object
Scope of the procurement
Title: Customer Relationship Management system. SS/CON/3408
Products/services: Software package and information systems 📦
Short description:
“This contract is for a customer relationship management system to be predominantly cloud-based, delivered on an on-going basis as a managed service, and one...”

Complementary information
Original notice reference
Notice number in the OJ S: 2017/S 158-327772

Changes
Text to be corrected in the original notice
Section number: IV.2.2
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2017-08-30 📅
Time: 12:00
New value
Date: 2017-09-04 📅
Time: 12:00
Other additional information

“The deadline for submission of completed Pre qualification submissions has been changed to 4.9.2017 at 12:00.”
Source: OJS 2017/S 160-331215 (2017-08-21)

Contract award notice (2018-08-09)
Contracting authority
Name and addresses
Name: ESB Energy Limited
Postal address: Tricor Suite, 4th Floor, 50 Mark Lane
Postal town: London
Postal code: EC3R 7QR
Country: United Kingdom 🇬🇧

Object
Scope of the procurement
Title: Customer Relationship Management System SS/CON/3408
Short description:
“This contract is for a Customer relationship management system to be predominantly cloud-based, delivered on an on-going basis as a managed service, and one...”

1️⃣
Additional products/services: IT services: consulting, software development, Internet and support 📦
Place of performance: United Kingdom 🏙️
Description of the procurement:
“This contract is for a Customer relationship management system to be predominantly cloud-based, delivered on an on-going basis as a managed service, and one...”
Award criteria
Price

Procedure
Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Previous publication concerning this procedure: 2017/S 158-327772

Award of contract

1️⃣
Contract Number: 1
Title: Customer Relationship Management system
Date of conclusion of the contract: 2018-07-10 📅
Name and address of the contractor
Name: Accenture Plc
Postal address: 1 Grand Canal Square
Postal town: Dublin
Postal code: 2
Country: Ireland 🇮🇪
Region: Éire/Ireland 🏙️
The contractor is an SME

Complementary information
Additional information

“This tendering process is being conducted by ESB Procurement on behalf of the contracting entity, ESB Energy Limited, Tricor Suite, 4th Floor, 50 Mark Lane,...”
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 1888600 📞
URL: http://www.courts.ie 🌏
Source: OJS 2018/S 153-352039 (2018-08-09)

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