Customer Contact Management Services
The Commission for Energy Regulation invites tenders to this Request for Tenders (‘RFT’) from economic operators for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise engaging a Customer Contact Management Service from a suitably qualified organisation. The renewed outsourcing of customer contact services is the purpose of this tender with its main requirement being that the successful Tenderer becomes the CER's 1 point of contact for all customer contact.
Deadline
The time limit for receipt of tenders was 2016-09-09.
The procurement was published on 2016-08-04.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Where?
Procurement history
| Date |
Document |
| 2016-08-04
|
Contract notice
|
| 2016-12-16
|
Contract award notice
|