RT13_030 - Provision of Services to Support Bord Gais Energy in Telesales and Field Sales Services
Bord Gáis Energy is undertaking a competitive tendering process, seeking to enter into two contracts to meet its requirements for the Provision of Services to support Bord Gáis Energy in Telesales and Field Sales services. Lot 1:
The expected scope of services includes, the provision of inbound and outbound telesales and related services (e.g. customer retention, upsell and new acquisition and customer lifecycle management) across the residential and commercial market for BGE propositions, products and services. This will include targeting both new and existing customers for upsell, cross-sell and lifecycle management.
Lot 2: The expected scope of services includes, the provision of Field Sales for Bord Gáis Energy propositions, products and services across the residential and commercial market. This will include, but is not limited to, targeting both new customers for acquisition (including lead generation) and existing customers for up-sell and retention activities. This will be completed on both a campaign and cold call basis. It is anticipated that the contracts entered into in respect of the above will commence in January 2014 and continue for a period of three (3) years minimum with an option to extend the contracts (on one or more occasions) for a period of up to a maximum of two (2) years, subject to a review after the three (3) year period and at the sole discretion of BGE. For the avoidance of doubt, BGE will enter into separate contracts for the provision of services in Lot 1 and Lot 2.
Deadline
The time limit for receipt of tenders was 2013-08-08.
The procurement was published on 2013-07-11.
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Procurement history
| Date |
Document |
| 2013-07-11
|
Contract notice
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