Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

FAS - Foras Aiseanna Saothair,Training and Employment Authority

Title attributed to the contract by the contracting authority: EOI ICT Maintenance: FÁS Training Centre Network. FÁS, the Training and Employment Authority was established in January 1988 under the Labour Services Act 1987. Its functions include the operation of training and employment programmes, the provision of an employment/recruitment service and an advisory and support service for business. FÁS has a staff complement of almost 2,200 people and a network of offices and training centres throughout the country.FAS have 20 Training Centres (TC) spread nationally. Typically each TC consists of a number of classrooms equipped with PCs and a Server.Support should include the following: 1. Offer 'Hot-Line' support to end users and a response time of 4 hours for urgent on-site support. Provide an 8 hour response time for non-critical issues. Provide a thorough bi-monthly system check, and report to regional IT Support. Provide ongoing software maintenance, which would include OS service packs, patches, hot-fixes etc. Maintain effective Anti-virus and Malicious software controls. Provide technical support to FÁS staff who need assistance installing new software or hardware, or are having problems with existing hardware or software installations. Typical troubleshooting provided should include;- Network connectivity issues- E-mail services- Driver conflicts- Printing problems- Internet software issues- Anti-virus updates- Problematic Machines or Peripheral Devices. Provide hardware support to service all Desktop Computers and Servers (out of manufacturers warranty) on the Training LAN and in the Test Centre. Provide LAN monitoring to ensure network is running to peak performance at all times. Liaise with hardware manufacturers on hardware which is still in warranty. Log all issues and provide job records for billing and reporting purposes. Negotiate with service providers for the best options that will meet the on-going development needs of the Training Centre. Meet with Regional IT Support on a regular basis to discuss IT support issues. To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=106192.

The time limit for receipt of tenders was 2010-01-05. The procurement was published on 2009-11-24.

• • FAS - Foras Aiseanna Saothair,Training and Employment Authority

• • Maintenance and repair of office machinery › Maintenance and repair of computer equipment
• • Repair and maintenance services of personal computers › Repair services of personal computers
• • Repair and maintenance services of personal computers › Maintenance services of personal computers
• • Repair and maintenance services of personal computers › Support services of personal computers

• • Éire/Ireland