The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and staff and is included in the CIS Strategy recommendations. The project will support the creation of real time data services utilizing onboard equipment, the latest data management tools and will include the delivery of occupancy information and real time train location information, improved arrival time calculations and a vastly more reliable IT infrastructure. The RTCI project supports the Traffic Management System project in becoming the ‘single source of truth’ for real time customer information.
Deadline
The time limit for receipt of tenders was 2023-05-10.
The procurement was published on 2023-04-11.
Object Scope of the procurement
Title: Real-Time Customer Information (RTCI) project
8320
Products/services: Real-time passenger information system📦
Short description:
“The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and...”
Short description
The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and staff and is included in the CIS Strategy recommendations. The project will support the creation of real time data services utilizing onboard equipment, the latest data management tools and will include the delivery of occupancy information and real time train location information, improved arrival time calculations and a vastly more reliable IT infrastructure. The RTCI project supports the Traffic Management System project in becoming the ‘single source of truth’ for real time customer information.
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Estimated value excluding VAT: EUR 3 000 000 💰
The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and staff and is included in the CIS Strategy recommendations. The project will support the creation of real time data services utilizing onboard equipment, the latest data management tools and will include the delivery of occupancy information and real time train location information, improved arrival time calculations and a vastly more reliable IT infrastructure. The RTCI project supports the Traffic Management System project in becoming the ‘single source of truth’ for real time customer information.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 3 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“If no extension option is exercised, the contract will be re-advertised in 2028.
If the extension option is exercised, the contract will be re-advertised in 2030.”
Description of renewals
If no extension option is exercised, the contract will be re-advertised in 2028.
If the extension option is exercised, the contract will be re-advertised in 2030.
Show more Information about options
Options ✅
Description of options:
“IÉ may, in its absolute discretion, without any obligation, decide to extend the term of this contract by up to 24 months from the initial 5 year term of...”
Description of options
IÉ may, in its absolute discretion, without any obligation, decide to extend the term of this contract by up to 24 months from the initial 5 year term of this contract
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“For full details, please download a copy of the attached Pre-Qualification Questionnaire.” Economic and financial standing
List and brief description of selection criteria:
“The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire...”
List and brief description of selection criteria
The economic and financial capacity of the entity must be established to the satisfaction of IE.
Applicants will be invited to complete a questionnaire (attached) which seeks company details; information on similar contracts undertaken with value, dates, locations and contact names for reference etc; applicants may be requested to provide supporting information such as balance sheets for the past three financial years.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
Show more Technical and professional ability
List and brief description of selection criteria:
“The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a...”
List and brief description of selection criteria
The technical competence of the entity, its employees and processes must be established to the satisfaction of IE. Applicants will be invited to complete a questionnaire which seeks company details to establish the entity’s technical capacity.
For full details, please download a copy of the attached Pre-Qualification Questionnaire.
Show more Conditions related to the contract
Contract performance conditions:
“For full details, please download a copy of the attached Pre-Qualification Questionnaire.”
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-05-10
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: 2030
Review body
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏 Service from which information about the review procedure may be obtained
Name: Central Office of the High Court
Postal address: Four Courts
Postal town: Dublin 7
Postal code: D07 N972
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886125 📠
URL: http://www.courts.ie🌏
Source: OJS 2023/S 074-224219 (2023-04-11)
Additional information (2023-04-28)
Complementary information Original notice reference
Notice number in the OJ S: 2023/S 074-224219
Changes Text to be corrected in the original notice
Section number: IV.2.2
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2023-05-10 📅
Time: 12:00
New value
Date: 2023-05-17 📅
Time: 12:00
Source: OJS 2023/S 086-266014 (2023-04-28)
Additional information (2023-06-23) Object Scope of the procurement
Short description:
“The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and...”
Short description
The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and staff and is included in the CIS Strategy recommendations. The project will support the creation of real time data services utilizing onboard equipment, the latest data management tools and will include the delivery of occupancy information and real time train location information, improved arrival time calculations and a vastly more reliable IT infrastructure.
It is intended to establish:
1. A framework agreement for a period of 5 years for the design, supply and maintenance support of the new system during the installation and roll out stage.
2. To ensure continuity of technical support beyond the initial supply agreement, it is also intended to enter into a separate long term maintenance & support agreement for up to 15 years (initial 5 years with the option to extend it for another 2 periods of 5 years).
Changes Text to be corrected in the original notice
Section number: II.1.5
Place of text to be modified: Estimated total value
Old value
Text: 3000000.00 EUR
New value
Text: 4000000.00 EUR
Text to be corrected in the original notice
Section number: II.2.4
Place of text to be modified: Description of the procurement
Old value
Text:
“The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and...”
Text
The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and staff and is included in the CIS Strategy recommendations. The project will support the creation of real time data services utilizing onboard equipment, the latest data management tools and will include the delivery of occupancy information and real time train location information, improved arrival time calculations and a vastly more reliable IT infrastructure. The RTCI project supports the Traffic Management System project in becoming the ‘single source of truth’ for real time customer information.
Show more New value
Text:
“The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and...”
Text
The Real-Time Customer Information (RTCI) project is a foundational project for improving the provision of real time service information to IÉ customers and staff and is included in the CIS Strategy recommendations. The project will support the creation of real time data services utilizing onboard equipment, the latest data management tools and will include the delivery of occupancy information and real time train location information, improved arrival time calculations and a vastly more reliable IT infrastructure.
It is intended to establish:
1. A framework agreement for a period of 5 years for the design, supply and maintenance support of the new system during the installation and roll out stage.
2. To ensure continuity of technical support beyond the initial supply agreement, it is also intended to enter into a separate long term maintenance & support agreement for up to 15 years (initial 5 years with the option to extend it for another 2 periods of 5 years).
Show more Text to be corrected in the original notice
Section number: II.2.6
Place of text to be modified: Estimated value
Old value
Text: 3000000.00 EUR
New value
Text: 4000000.00 EUR
Text to be corrected in the original notice
Section number: II.2.7
Place of text to be modified: Duration of the contract, framework agreement or dynamic purchasing system
Old value
Text:
“Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:
If no extension option is exercised, the contract will be...”
Text
Duration in months: 60
This contract is subject to renewal: yes
Description of renewals:
If no extension option is exercised, the contract will be re-advertised in 2028.
If the extension option is exercised, the contract will be re-advertised in 2030.
Show more New value
Text:
“Duration in months: 60
This contract is subject to renewal: no
Description of renewals:
(blank)” Text to be corrected in the original notice
Section number: II.2.11
Place of text to be modified: Information about options
Old value
Text:
“Options: yes
Description of options:
IÉ may, in its absolute discretion, without any obligation, decide to extend the term of this contractby up to 24...”
Text
Options: yes
Description of options:
IÉ may, in its absolute discretion, without any obligation, decide to extend the term of this contractby up to 24 months from the initial 5 year term of this contract
Show more New value
Text: Options: no
Description of options:
(blank)
Text to be corrected in the original notice
Section number: IV.1.3
Place of text to be modified: Information about framework agreement
Empty old value
New value
Text: The procurement involves the establishment of a framework agreement
Text to be corrected in the original notice
Section number: IV.2.2
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2023-05-17 📅
Time: 12:00
New value
Date: 2023-07-07 📅
Time: 12:00
Text to be corrected in the original notice
Section number: VI.1
Place of text to be modified: Information about recurrence
Old value
Text:
“This is a recurrent procurement: yes
Estimated timing for further notices to be published:
2030” New value
Text:
“This is a recurrent procurement: no
Estimated timing for further notices to be published:
(blank)”
Source: OJS 2023/S 122-388171 (2023-06-23)