For the Provision of the My Options Freephone and Webchat Information, Counselling and Nursing Service

Health Service Executive HSE

The HSE Sexual Health and Crisis Pregnancy Programme funds the HSE MyOptions service in addition a to unplanned pregnancy counselling services in over 20 locations nationwide. The My Options service has been operational since late 2018. It is a free phone line operating for women and people affected by an unplanned pregnancy. It provides information about abortion provision; offers counselling and listening support; signposts to services; and also provides a 24/7 nursing service. My Options is a HSE free phone line currently operating for women and people affected by an unplanned pregnancy. The Information and Counselling Service will operate from 9am to 8pm Monday to Thursday, 9am to 7pm on Friday and Saturday from10am to2pm. The service is staffed by qualified accredited Counsellors. The nursing service is will operate 24/7 and will be staffed by nurses or midwives. My Options is a first point of contact for those seeking support and information or counselling for unplanned pregnancy related queries. If a caller decides that a termination is their best option and they meet the legislative requirements, My Options shall provide details of the doctors (with the consent of the doctors) providing termination of pregnancy (ToP) services, in their preferred location.

Deadline
The time limit for receipt of tenders was 2023-09-27. The procurement was published on 2023-08-22.

Who?

What?

Where?

Procurement history
Date Document
2023-08-22 Contract notice
Contract notice (2023-08-22)
Contracting authority
Name and addresses
Name: Health Service Executive HSE
Postal address: Oak House, Millennium Park Naas Co. Kildare
Postal town: Kildare
Postal code: Re
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: david.toopmey@hse.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: https://www.etenders.gov.ie ๐ŸŒ
Address of the buyer profile: https://www.etenders.gov.ie ๐ŸŒ
Communication
Documents URL: https://www.etenders.gov.ie ๐ŸŒ
Participation URL: https://www.etenders.gov.ie ๐ŸŒ

Object
Scope of the procurement
Title:
โ€œFor the Provision of the My Options Freephone and Webchat Information, Counselling and Nursing Serviceโ€
Products/services: Health and social work services ๐Ÿ“ฆ
Short description:
โ€œThe HSE Sexual Health and Crisis Pregnancy Programme funds the HSE MyOptions service in addition a to unplanned pregnancy counselling services in over 20...โ€    Show more

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Additional products/services: Community health services ๐Ÿ“ฆ
Additional products/services: Advisory services provided by nurses ๐Ÿ“ฆ
Additional products/services: Guidance and counselling services ๐Ÿ“ฆ
Additional products/services: Social services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Description of the procurement:
โ€œThe HSE Sexual Health and Crisis Pregnancy Programme funds the HSE MyOptions service in addition a to unplanned pregnancy counselling services in over 20...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Information about options
Options โœ…
Description of options: Initial Award 36 Months Optional Extension for a further 24 months

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-09-27 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Languages in which tenders or requests to participate may be submitted: Irish ๐Ÿ—ฃ๏ธ
Conditions for opening of tenders: 2023-09-27 12:30 ๐Ÿ“…

Complementary information
Review body
Name: The High Court
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2023/S 163-515594 (2023-08-22)
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