Global PR Evaluation Services including Online Media Monitoring Services
Tourism Ireland CLG
Tourism Ireland wishes to contract a supplier to support with qualitative media evaluation of global earned media coverage, resulting from Tourism Irelandโs investment, currently spanning 17 markets. As part of this contract, the supplier will provide a centralised online media monitoring service which feeds into the global evaluation database and dashboard, as well as receiving offline media results from multiple monitoring suppliers across markets [Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Italy, New Zealand, Netherlands, Norway, Spain, Sweden, Switzerland, and US.]. The Contract Period will be for up to 5 years subject to budget, annual performance review, and other factors. The Contract may, at Tourism Irelandโs absolute discretion, be extended annually for two further years, up to a maximum term of 7 years. It is anticipated that the Contract will commence in September 2026. PLEASE REFER TO THE CfT DOCUMENTATION AVAILABLE FOR DOWNLOADING FOR FURTHER DETAILS.
DeadlineThe time limit for receipt of tenders was 2026-04-15. The procurement was published on 2026-03-06.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- โข CARMA Ltd
- โข Architectural, construction, engineering and inspection services โบ Monitoring and control services
- โข Business and management consultancy services โบ Evaluation consultancy services
- โข Computer-related equipment โบ Media storage and reader devices
- โข Software package and information systems โบ Communication and multimedia software package
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2026-03-06 | Contract notice |
| 2026-03-13 | Contract notice |
| 2026-10-02 | Contract award notice |
Contract notice (2026-03-06)
Object
Scope of the procurement
Title: Global PR Evaluation Services including Online Media Monitoring Services
Short description:
Type of contract: Services
Products/services: Evaluation consultancy services ๐ฆ
Estimated value excluding VAT: 1 340 000 EUR ๐ฐ
Description
Internal identifier:
Additional products/services:
Aim of strategic procurement: Reduction of environmental impacts
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 7 years
Award criteria
Quality criterion (name): Evaluation Expertise, Quality & Methodology [20%] / Reporting, Insights & Strategic Value [12%] / Service Delivery & Account Management [10%] / Data, Integration & AI Capabilities [8%]
Cost criterion (name): Ultimate Cost
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-04-15 12:00:00 ๐
Conditions for opening of tenders: 2026-04-15 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7661742
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-04-15 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7661742
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-03-25 12:00:00 ๐
Contracting authority
Name and addresses
Name: Tourism Ireland CLG
National registration number:
Postal address: 4th Floor - Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: hhughes@tourismireland.com ๐ง
Phone: +35314763400 ๐
URL: https://www.tourismireland.com/ ๐
Address of the buyer profile: https://www.tourismireland.com/ ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7661742 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7661742 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 048-166822 (2026-03-06)
Object
Scope of the procurement
Title: Global PR Evaluation Services including Online Media Monitoring Services
Short description:
Tourism Ireland wishes to contract a supplier to support with qualitative media evaluation of global earned media coverage, resulting from Tourism Irelandโs investment, currently spanning 17 markets. As part of this contract, the supplier will provide a centralised online media monitoring service which feeds into the global evaluation database and dashboard, as well as receiving offline media results from multiple monitoring suppliers across markets [Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Italy, New Zealand, Netherlands, Norway, Spain, Sweden, Switzerland, and US.]. The Contract Period will be for up to 5 years subject to budget, annual performance review, and other factors. The Contract may, at Tourism Irelandโs absolute discretion, be extended annually for two further years, up to a maximum term of 7 years. It is anticipated that the Contract will commence in September 2026. PLEASE REFER TO THE CfT DOCUMENTATION AVAILABLE FOR DOWNLOADING FOR FURTHER DETAILS.
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Products/services: Evaluation consultancy services ๐ฆ
Estimated value excluding VAT: 1 340 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional products/services:
Detailing of Tenderer's Sustainability Policy plus any Accreditations [suitability criterion]
Approach to reducing environmental impacts: Other
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 7 years
Award criteria
Quality criterion (name): Evaluation Expertise, Quality & Methodology [20%] / Reporting, Insights & Strategic Value [12%] / Service Delivery & Account Management [10%] / Data, Integration & AI Capabilities [8%]
Cost criterion (name): Ultimate Cost
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-04-15 12:00:00 ๐
Conditions for opening of tenders: 2026-04-15 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7661742
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-04-15 12:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7661742
Electronic invoicing: Allowed
Electronic payment will be used โ
Deadline for requesting additional information: 2026-03-25 12:00:00 ๐
Contracting authority
Name and addresses
Name: Tourism Ireland CLG
National registration number:
336370
Postal address: 4th Floor - Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: hhughes@tourismireland.com ๐ง
Phone: +35314763400 ๐
URL: https://www.tourismireland.com/ ๐
Address of the buyer profile: https://www.tourismireland.com/ ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7661742 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7661742 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 048-166822 (2026-03-06)
Contract notice (2026-03-13)
Object
Scope of the procurement
Estimated value excluding VAT: 1 150 000 EUR ๐ฐ
Changes
Other additional information
Main reason for change: Buyer correction
Information about modifications
Version of the previous notice to be changed: 09e164ac-4cf7-4602-a9bd-09774b886295-01
Source: OJS 2026/S 053-185021 (2026-03-13)
Object
Scope of the procurement
Estimated value excluding VAT: 1 150 000 EUR ๐ฐ
Changes
Other additional information
Correction to Estimated Value excluding VAT Section 2.1.3 Value should read Estimated value excluding VAT: 1 150 000 Euroอพ and Section 5.1.5 Value should read Estimated value excluding VAT: 1 150 000 Euro
PLEASE NOTE THAT THE CORRECT ESTIMATED VALUE EXCLUDING VAT IS : 1 150 000 EURO. THIS IS THE ESTIMATED VALUE EXCLUDING VAT OVER THE FULL 7-YEAR TERM
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Information about modifications
Version of the previous notice to be changed: 09e164ac-4cf7-4602-a9bd-09774b886295-01
Source: OJS 2026/S 053-185021 (2026-03-13)
Contract award notice (2026-10-02)
Object
Scope of the procurement
Estimated value excluding VAT: 1 150 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 1 150 000 EUR ๐ฐ
Award criteria
Quality criterion (name): Qualitative Award Criteria = 50%
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-10-01 ๐
Information about tenders
Number of tenders received: 5
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 1 150 000 EUR ๐ฐ
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: CARMA Ltd
National registration number:
Postal address: Royal Victoria Patriotic Building, John Archer Way, London
Postal code: SW18 3SX
Postal town: London, UK
Country: United Kingdom ๐ฌ๐ง
E-mail: ro.pleasant@carma.com ๐ง
Phone: 07791424746 ๐
URL: www.carma.com ๐
Size of the economic operator: Large
Source: OJS 2026/S 192-683960 (2026-10-02)
Object
Scope of the procurement
Estimated value excluding VAT: 1 150 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 1 150 000 EUR ๐ฐ
Award criteria
Quality criterion (name): Qualitative Award Criteria = 50%
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
459390
Date of conclusion of the contract: 2026-10-01 ๐
Information about tenders
Number of tenders received: 5
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 1 150 000 EUR ๐ฐ
Tender identifier:
000168088
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: CARMA Ltd
National registration number:
03885026
Postal address: Royal Victoria Patriotic Building, John Archer Way, London
Postal code: SW18 3SX
Postal town: London, UK
Country: United Kingdom ๐ฌ๐ง
E-mail: ro.pleasant@carma.com ๐ง
Phone: 07791424746 ๐
URL: www.carma.com ๐
Size of the economic operator: Large
Source: OJS 2026/S 192-683960 (2026-10-02)
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