Travel Assistance and Logistics Support for Third Country Nationals for the Irish Red Cross

Irish Red Cross

The Contracting Authority wishes to establish a Single Party Framework for the provision of Travel Assistance and Logistics Support Services for Third Country Nationals. The Third Country Nationals are, mainly, individuals or families located in another country and have been approved by the Government of Ireland to relocate to Ireland for the purpose of family reunification with a family member already in Ireland. The individuals/families are then selected by the Contracting Authority based on Irish Red Cross criteria. Tenders are invited from suitably qualified economic operators to provide the following services: 1. Pre-Departure Consultation Assistance (information provision) 2. Pre-departure support with logistics and travel documents 3. Facilitate pre-departure medical screening where necessary 4. Booking and issuing of flight tickets 5. Arrangements for departure, transit and arrival assistances 6. Coordination with relevant stakeholders. On completion of the framework agreement, an initial contract will be concluded with the successful tenderer.

Deadline

The time limit for receipt of tenders was 2025-06-11. The procurement was published on 2025-05-23.

Who?

• Irish Red Cross

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2025-05-23	Contract notice

Contract notice (2025-05-23)
Object
Scope of the procurement
Title: Travel Assistance and Logistics Support for Third Country Nationals for the Irish Red Cross
Short description:
“The Contracting Authority wishes to establish a Single Party Framework for the provision of Travel Assistance and Logistics Support Services for Third...”
Type of contract: Services
Products/services: Supporting and auxiliary transport services; travel agencies services 📦
Estimated value excluding VAT: 200 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Estimated value excluding VAT: 200 000 EUR 💰
This procurement is also suitable for small and medium-sized enterprises (SMEs) ✅
Description of the procurement:
“The Contracting Authority wishes to establish a Single Party Framework for the provision of Travel Assistance and Logistics Support Services for Third...”
Type of contract: Services
Products/services: Supporting and auxiliary transport services; travel agencies services 📦
Additional products/services: Travel agency and similar services 📦
Air transport services 📦
Aim of strategic procurement: Fulfilment of social objectives

“The project is funded under the Asylum, Migration and Integration Fund 2021 – 2027 and in accordance with Regulation (EU) 2021/1147 aims to contribute to...”
Social objective promoted: Other
The use of accessibility criteria for persons with disabilities in the technical specifications: Accessibility criteria for persons with disabilities are included
Country: Ireland 🇮🇪
Duration: 2 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Travel agency and similar services 📦
Air transport services 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-06-11 17:00:00 📅
Conditions for opening of tenders: 2025-06-11 17:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5750214
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-06-11 17:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5750214”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅

Contracting authority
Name and addresses
Name: Irish Red Cross
National registration number: notavailable
Postal address: 16 Merrion Square
Postal code: D02XF85
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: mkeane@redcross.ie 📧
Phone: 0872227922 📞
URL: www.redcross.ie 🌏
Address of the buyer profile: www.redcross.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5750214 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5750214 🌏
EU funds programme: Asylum, Migration and Integration Fund (AMIF) (2021/2027)
Electronic submission: Required

Complementary information
Additional information

“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from...”

Additional information

Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using eTenders Resource ID – 5750214
Interested parties must associate their organisation with this competition on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to upload tender responses. To do this you must do the following: Log-in to the eTenders portal; Locate the competition using the Advanced Search by searching under the Contracting Authority or Resource ID. Click on the hyperlink for the competition which will bring you to the CfT Workspace. In the Show CfT Menu for the competition click on the “Expression of Interest in the drop-down menu. Complete the Association with the CfT tab. This will then provide you with a link to Tender under the Show CfT Menu where you can prepare your submission.
(1) When finalising your tender submission please upload your final response as a ZIP file as individual documents may lose their titles if uploaded individually. Also ensure that you receive a message under the status header called Submitted, as the percentage tab does not necessarily imply you have successfully submitted your response.
(2) There is a maximum upload limit of 250MB per file and 500MB per tender submission.
(3) Suppliers should note the following when making their submission suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. Suppliers should consider the fact that upload speeds vary and that the new eTenders system operates in a different manner to the previous platform operated by EU-Supply. The submit button will be disable automatically upon the expiration of the response deadline.
(4) If you experience difficulty when uploading documents, please contact the eTenders Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00 – 17:00 hours).
(5) Tenders submitted by any other means (including but not limited to email, post, messaging system on etenders or hand delivery) will not be accepted.
(6) All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
(7) All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response
(8) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. Contract award will be subject to the approval of the competent authorities.
(9) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
(10) Where applicable, please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
(11) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“In line with statutory remedies (S.I. 130/2010).”
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 101-341827 (2025-05-23)

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