Provision of Travel and Ancillary Services to the Irish Red Cross

Irish Red Cross

The Contracting Authority facilitates family reunification travel for beneficiaries approved under 4AMIF44 Project namely “Mental Health, English Language, Employment Skills and Family Reunification Program” co-funded by the Department of Children, Equality, Disability, Integration and Youth (DCEDIY) of the Republic of Ireland and the European Union (EU) in accordance with Regulation (EU) 2021/1147. This RFT invites qualified and interested Travel Management Companies (TMCs) to submit proposals for the provision of Travel Management and Ancillary Services. The successful tenderer will design, plan, and manage “end-to-end” travel itineraries for Irish Red Cross beneficiaries eligible to reunify with their families in Ireland. Origins may be any international location; destinations will be always within Ireland. Services must include searching, reserving, booking and issuing tickets (including seat, meal, baggage requests, or other requirements specified by the Contracting Authority) for international air travel and, where required for domestic air, rail, ferry, and road transport, and providing special assistance for travellers with additional needs or limited familiarity with airports and travel procedures. In order to ensure safe, compliant, and cost-effective end-to-end journeys for beneficiaries, minimising stress and risk, maximising accessibility, and delivering value-for-money, services must ensure high quality standards, flexibility, and responsiveness. The service provider will be required to: Provide itinerary planning from point of origin (anywhere in the world) to final destination in Ireland, including first/last mile where required. Accommodate special needs (e.g., mobility assistance, unaccompanied minors, etc.,), arranging airport meet-and-assist for airport escort for unfamiliar travellers and other services. Leverage negotiated, humanitarian/charity fares and competitive pricing while prioritising safety, reliability, and compliance. Provide robust duty-of-care, disruption management, and 24/7 support. (office and out-of-office hours). For more information please refer to the RFT Documents published on eTenders.

Deadline

The time limit for receipt of tenders was 2026-01-20. The procurement was published on 2025-12-16.

Who?

• Irish Red Cross

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2025-12-16	Contract notice

Contract notice (2025-12-16)
Object
Scope of the procurement
Title: Provision of Travel and Ancillary Services to the Irish Red Cross
Short description:

Type of contract: Services
Products/services: Supporting and auxiliary transport services; travel agencies services 📦
Estimated value excluding VAT: 200 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
This procurement is also suitable for small and medium-sized enterprises (SMEs) ✅
Additional products/services:

Air transport services 📦

Travel agency and similar services 📦

Aim of strategic procurement: Fulfilment of social objectives

This RFT refers to the provision of Travel and Ancillary Services for family reunification purposes. The RFT has also incorporated some environmental considerations.

Approach to reducing environmental impacts: Other
Social objective promoted: Other
The use of accessibility criteria for persons with disabilities in the technical specifications: Accessibility criteria for persons with disabilities are included
Country: Ireland 🇮🇪
Duration: 4 years
Information about options
Options ✅
Description of options:

The framework agreement will be initially for two (2) years period with the possibility to be extended to up to a maximum period of four years (4) years subject to strategic alignment, satisfactory performance and budget availability.

Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-01-20 12:00:00 📅
Conditions for opening of tenders: 2026-01-20 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7208100
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 12 months
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Maximum number of participants: 1
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-01-20 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=7208100
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-01-11 17:00:00 📅

Contracting authority
Name and addresses
Name: Irish Red Cross
National registration number: Unavailable
Postal address: 16 Merrion Square
Postal code: D02XF85
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: mkeane@redcross.ie 📧
Phone: +353 016424600 📞
URL: www.redcross.ie 🌏
Address of the buyer profile: www.redcross.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=7208100 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=7208100 🌏
EU funds programme: Asylum, Migration and Integration Fund (AMIF) (2021/2027)
Electronic submission: Required

Complementary information
Additional information

Please note that this notice is published in the Official Journal of the EU on a voluntary basis. The value of this procurement is below the relevant EU threshold. Please note: 1. When finalising your tender submission please upload your final response as a ZIP file as individual documents may lose their titles if uploaded individually. Also ensure that you receive a message under the status header called Submitted, as the percentage tab does not necessarily imply you have successfully submitted your response. 2. There is a maximum upload limit of 250MB per file and 500MB per tender submission. Suppliers should note the following when making their submission suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. 3. Suppliers should consider the fact that upload speeds vary and that the new eTenders system operates in a different manner to the previous platform operated by EU-Supply. The submit button will be disable automatically upon the expiration of the response deadline. 4. If you experience difficulty when uploading documents, please contact the eTenders Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00 – 17:00 hours). 5. Tenders submitted by any other means (including but not limited to email, post, messaging system on etenders or hand delivery) will not be accepted. 6. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties. 7. All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response. 8. The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. Contract award will be subject to the approval of the competent authorities. 9. Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition. 10. Where applicable, please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended. 11. At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

Additional information

Please note that this notice is published in the Official Journal of the EU on a voluntary basis. The value of this procurement is below the relevant EU threshold.
Please note:

1. When finalising your tender submission please upload your final response as a ZIP file as individual documents may lose their titles if uploaded individually. Also ensure that you receive a message under the status header called Submitted, as the percentage tab does not necessarily imply you have successfully submitted your response.

2. There is a maximum upload limit of 250MB per file and 500MB per tender submission.
Suppliers should note the following when making their submission suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline.

3. Suppliers should consider the fact that upload speeds vary and that the new eTenders system operates in a different manner to the previous platform operated by EU-Supply. The submit button will be disable automatically upon the expiration of the response deadline.

4. If you experience difficulty when uploading documents, please contact the eTenders Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00 – 17:00 hours).

5. Tenders submitted by any other means (including but not limited to email, post, messaging system on etenders or hand delivery) will not be accepted.

6. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.

7. All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response.

8. The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. Contract award will be subject to the approval of the competent authorities.

9. Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

10. Where applicable, please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.

11. At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Same as: Review body
Review procedure
Precise information on deadline(s) for review procedures: In line with remedies legislation and S.I. 130/2010
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 244-844026 (2025-12-16)

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