9324 Emergency Response System

Iarnrod Eireann-Irish Rail

Iarnród Éireann, as the national railway operator in Ireland, is seeking to procure an Emergency Response Solution (ERS) that will enhance the management of a rail incident by the relevant business functions through to resolution and the restoration of service. These functions include the Infrastructure Management Office (IMO) and the National Train Control Centre (NTCC). The ERS will be expected to facilitate the initial creation and ongoing management of an incident from a mobile device by the assigned Incident Officer (IÉIO). A key objective is to establish a central, secure digital repository for all data relating to a rail incident while ensuring relevant stakeholders have appropriate access to updates and information in real time. The solution must offer capabilities such as incident creation, categorisation of incidents, change of categorisation, configurable data access for users based on incident category, allowing typed updates from mobile devices, capture and secure storage of photographs and video footage, secure two-way communication, configurable checklist functions for incident closure, two-stage incident closure process with authorised approvers and generation of incident reports after closure. The procurement process for the award of this Contract consists of two distinct stages: a pre-qualification stage and a tender stage (or award stage). The pre-qualification process, conditions, and selection criteria are detailed in this document. All Applicants will be treated equally and will have an opportunity to pre-qualify.

Deadline

The time limit for receipt of tenders was 2025-07-30. The procurement was published on 2025-06-30.

Who? What? Where?
Procurement history
Date Document
2025-06-30 Contract notice
Contract notice (2025-06-30)
Object
Scope of the procurement
Title: 9324 Emergency Response System
Short description:
Iarnród Éireann, as the national railway operator in Ireland, is seeking to procure an Emergency Response Solution (ERS) that will enhance the management of a rail incident by the relevant business functions through to resolution and the restoration of service. These functions include the Infrastructure Management Office (IMO) and the National Train Control Centre (NTCC). The ERS will be expected to facilitate the initial creation and ongoing management of an incident from a mobile device by the assigned Incident Officer (IÉIO). A key objective is to establish a central, secure digital repository for all data relating to a rail incident while ensuring relevant stakeholders have appropriate access to updates and information in real time. The solution must offer capabilities such as incident creation, categorisation of incidents, change of categorisation, configurable data access for users based on incident category, allowing typed updates from mobile devices, capture and secure storage of photographs and video footage, secure two-way communication, configurable checklist functions for incident closure, two-stage incident closure process with authorised approvers and generation of incident reports after closure. The procurement process for the award of this Contract consists of two distinct stages: a pre-qualification stage and a tender stage (or award stage). The pre-qualification process, conditions, and selection criteria are detailed in this document. All Applicants will be treated equally and will have an opportunity to pre-qualify.
Show more
Type of contract: Supplies
Products/services: Software package and information systems 📦
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Additional products/services:
+ 5 more
Aim of strategic procurement: Reduction of environmental impacts
Reduction of carbon emissions and carbon footprint
Approach to reducing environmental impacts: Climate change mitigation
Green Procurement Criteria: EU Green Public Procurement criteria
Country: Ireland 🇮🇪
Duration: 10 years
Maximum renewals: 5
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-30 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
A certain legal form must be taken by a group of tenderers that is awarded a contract ✅
The contract has performance execution conditions ✅

Legal, economic, financial and technical information
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Contract
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: See procurement Documents
Conditions related to the contract
Contract performance conditions: See Documents

Contracting authority
Name and addresses
Name: Iarnród Eireann-Irish Rail
National registration number: 119571
Postal address: Inchicore
Postal code: Dublin 8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: leone.gorman@irishrail.ie 📧
Phone: +353 1 703 4190 📞
URL: https://www.irishrail.ie 🌏
Address of the buyer profile: https://www.irishrail.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Railway services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6010584 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6010584 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures: See documents
Source: OJS 2025/S 123-424618 (2025-06-30)
New procurements in related categories 🆕
Related searches 🔍
Region:
Éire/Ireland Ireland Eastern and Midland Dublin
Products/services:
Software package and information systems Industry specific software package Railway traffic control software package Networking, Internet and intranet software package Networking software package Internet and intranet software package Document creation, drawing, imaging,... Document creation software package Database and operating software package Software package utilities