9315 Claims Management System

Coras Iompair Eireann (CIE Utility)

The current Claims Management System (CMS) is based on an on-premises version of Microsoft Dynamics. The CMS is now end-of-life, and a replacement system/package is being sought to address the end-of-life status and include improvements that have been identified in business process list above. The CIÉ Group Claims and Risk Office is seeking a comprehensive claims management solution and related services to streamline and enhance its internal processes. The Solution should enhance operational efficiency, improve data security, and boost overall productivity within the CIÉ Group Claims and Risk Office and CIÉ. The preferred Solution is a Software-as-a-Service (SaaS) model, with single sign-on (SSO) functionality to ensure seamless and secure access for CIÉ employees and be capable of managing and supporting core business processes, additional details included in the PQQ document.

Deadline

The time limit for receipt of tenders was 2025-07-03. The procurement was published on 2025-06-03.

Who?

• Coras Iompair Eireann (CIE Utility)

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2025-06-03	Contract notice

Contract notice (2025-06-03)
Object
Scope of the procurement
Title: 9315 Claims Management System
Short description:
“The current Claims Management System (CMS) is based on an on-premises version of Microsoft Dynamics. The CMS is now end-of-life, and a replacement...”
Type of contract: Supplies
Products/services: Software package and information systems 📦
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Description of the procurement:
“The current Claims Management System (CMS) is based on an on-premises version of Microsoft Dynamics. The CMS is now end-of-life, and a replacement...”
Type of contract: Supplies
Products/services: Software package and information systems 📦
Additional products/services: Industry specific software package 📦
Networking, Internet and intranet software package 📦
Document creation, drawing, imaging, scheduling and productivity software package 📦
Business transaction and personal business software package 📦
Communication and multimedia software package 📦
Database and operating software package 📦
Software package utilities 📦
Information systems and servers 📦
Miscellaneous software package and computer systems 📦
Aim of strategic procurement: Reduction of environmental impacts

“Organisational Sustainability”
Approach to reducing environmental impacts: Climate change adaptation
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland 🇮🇪
Duration: 8 (YEAR)
The time frame below is expressed in number of years.
Maximum renewals: 3
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Industry specific software package 📦
Networking, Internet and intranet software package 📦
Document creation, drawing, imaging, scheduling and productivity software package 📦
Business transaction and personal business software package 📦
Communication and multimedia software package 📦
Database and operating software package 📦
Software package utilities 📦
Information systems and servers 📦
Miscellaneous software package and computer systems 📦

Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-03 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
A certain legal form must be taken by a group of tenderers that is awarded a contract ✅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The contract has performance execution conditions ✅

Legal, economic, financial and technical information
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“Contract”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“See attached documents”
Conditions related to the contract
Contract performance conditions:
“See attached documents”

Contracting authority
Name and addresses
Name: Coras Iompair Eireann (CIE Utility)
National registration number: n/a
Postal code: Dublin
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: procurement@cie.ie 📧
Phone: 01 7034190 📞
Address of the buyer profile: www.irishrail.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Railway services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5818864 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5818864 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“Please see attached documents”
Source: OJS 2025/S 107-364620 (2025-06-03)

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