9315 Claims Management System
Coras Iompair Eireann (CIE Utility)
The current Claims Management System (CMS) is based on an on-premises version of Microsoft Dynamics. The CMS is now end-of-life, and a replacement system/package is being sought to address the end-of-life status and include improvements that have been identified in business process list above. The CIร Group Claims and Risk Office is seeking a comprehensive claims management solution and related services to streamline and enhance its internal processes. The Solution should enhance operational efficiency, improve data security, and boost overall productivity within the CIร Group Claims and Risk Office and CIร. The preferred Solution is a Software-as-a-Service (SaaS) model, with single sign-on (SSO) functionality to ensure seamless and secure access for CIร employees and be capable of managing and supporting core business processes, additional details included in the PQQ document.
DeadlineThe time limit for receipt of tenders was 2025-07-03. The procurement was published on 2025-06-03.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
- โข DWF 360 Limited
- โข Software package and information systems โบ Business transaction and personal business software package
- โข Software package and information systems โบ Communication and multimedia software package
- โข Software package and information systems โบ Database and operating software package
- โข Software package and information systems โบ Document creation, drawing, imaging, scheduling and productivity software package
- โข Software package and information systems โบ Industry specific software package
- โข Software package and information systems โบ Information systems and servers
- โข Software package and information systems โบ Miscellaneous software package and computer systems
- โข Software package and information systems โบ Networking, Internet and intranet software package
- โข Software package and information systems โบ Software package utilities
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-06-03 | Contract notice |
| 2026-09-16 | Contract award notice |
Contract notice (2025-06-03)
Object
Scope of the procurement
Title: 9315 Claims Management System
Short description:
Type of contract: Supplies
Products/services: Software package and information systems ๐ฆ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier:
Additional products/services:
Aim of strategic procurement: Reduction of environmental impacts
Organisational Sustainability
Approach to reducing environmental impacts: Climate change adaptation
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Duration: 8 years
Maximum renewals: 3
Title
Lot Identification Number:
Procedure
Type of procedure
Negotiated procedure with prior call for competition โ
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-03 12:00:00 ๐
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Tendering terms
Tenderers may submit more than one tender
A certain legal form must be taken by a group of tenderers that is awarded a contract โ
The contract has performance execution conditions โ
Legal, economic, financial and technical information
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Contract
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: See attached documents
Conditions related to the contract
Contract performance conditions: See attached documents
Contracting authority
Name and addresses
Name: Coras Iompair Eireann (CIE Utility)
National registration number:
Postal code: Dublin
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@cie.ie ๐ง
Phone: 01 7034190 ๐
Address of the buyer profile: www.irishrail.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Railway services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5818864 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5818864 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures: Please see attached documents
Source: OJS 2025/S 107-364620 (2025-06-03)
Object
Scope of the procurement
Title: 9315 Claims Management System
Short description:
The current Claims Management System (CMS) is based on an on-premises version of Microsoft Dynamics. The CMS is now end-of-life, and a replacement system/package is being sought to address the end-of-life status and include improvements that have been identified in business process list above. The CIร Group Claims and Risk Office is seeking a comprehensive claims management solution and related services to streamline and enhance its internal processes. The Solution should enhance operational efficiency, improve data security, and boost overall productivity within the CIร Group Claims and Risk Office and CIร. The preferred Solution is a Software-as-a-Service (SaaS) model, with single sign-on (SSO) functionality to ensure seamless and secure access for CIร employees and be capable of managing and supporting core business processes, additional details included in the PQQ document.
Show more
Products/services: Software package and information systems ๐ฆ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier:
0
Additional products/services:
+ 6 more
Organisational Sustainability
Approach to reducing environmental impacts: Climate change adaptation
Green Procurement Criteria: Other Green Public Procurement criteria
Country: Ireland ๐ฎ๐ช
Duration: 8 years
Maximum renewals: 3
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Negotiated procedure with prior call for competition โ
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-07-03 12:00:00 ๐
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Tendering terms
Tenderers may submit more than one tender
A certain legal form must be taken by a group of tenderers that is awarded a contract โ
The contract has performance execution conditions โ
Legal, economic, financial and technical information
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Contract
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: See attached documents
Conditions related to the contract
Contract performance conditions: See attached documents
Contracting authority
Name and addresses
Name: Coras Iompair Eireann (CIE Utility)
National registration number:
n/a
Postal code: Dublin
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@cie.ie ๐ง
Phone: 01 7034190 ๐
Address of the buyer profile: www.irishrail.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Railway services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5818864 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5818864 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Review procedure
Precise information on deadline(s) for review procedures: Please see attached documents
Source: OJS 2025/S 107-364620 (2025-06-03)
Contract award notice (2026-09-16)
Object
Scope of the procurement
Estimated value excluding VAT: 1 099 200 EUR ๐ฐ
Total value of the procurement (excluding VAT): 1 099 200 EUR ๐ฐ
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-08-10 ๐
Information about tenders
Number of tenders received: 9
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 1 099 200 EUR ๐ฐ
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: DWF 360 Limited
National registration number:
Postal address: 1 Scott Place, 2 Hardman Street, Manchester, United Kingdom, M3 3AA
Postal code: M3 3AA
Postal town: Manchester
Country: United Kingdom ๐ฌ๐ง
E-mail: ashley.moss@dwf.law ๐ง
Phone: +44 (0) 330 313 7018 ๐
Fax: +44 (0) 330 313 7018 ๐
Size of the economic operator: Small
Contracting authority
Name and addresses
Phone: 01 7031000 ๐
Address of the buyer profile: www.cie.ie ๐
Complementary information
Review procedure
Precise information on deadline(s) for review procedures: Please see Procurement Documents
Source: OJS 2026/S 180-641436 (2026-09-16)
Object
Scope of the procurement
Estimated value excluding VAT: 1 099 200 EUR ๐ฐ
Total value of the procurement (excluding VAT): 1 099 200 EUR ๐ฐ
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
458221
Date of conclusion of the contract: 2026-08-10 ๐
Information about tenders
Number of tenders received: 9
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 1 099 200 EUR ๐ฐ
Tender identifier:
000142120
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: DWF 360 Limited
National registration number:
03556829
Postal address: 1 Scott Place, 2 Hardman Street, Manchester, United Kingdom, M3 3AA
Postal code: M3 3AA
Postal town: Manchester
Country: United Kingdom ๐ฌ๐ง
E-mail: ashley.moss@dwf.law ๐ง
Phone: +44 (0) 330 313 7018 ๐
Fax: +44 (0) 330 313 7018 ๐
Size of the economic operator: Small
Contracting authority
Name and addresses
Phone: 01 7031000 ๐
Address of the buyer profile: www.cie.ie ๐
Complementary information
Review procedure
Precise information on deadline(s) for review procedures: Please see Procurement Documents
Source: OJS 2026/S 180-641436 (2026-09-16)
New procurements in related categories ๐
- Software package and information systems (>20 new procurements)
- Business transaction and personal business software package (8)
- Communication and multimedia software package (4)
- Database and operating software package (5)
- Document creation, drawing, imaging, scheduling and productivity software package (4)
- Industry specific software package (4)
- Information systems and servers (1)
- Miscellaneous software package and computer systems (4)
- Networking, Internet and intranet software package (4)
- Software package utilities (4)