The provision of Security Awareness Software Services and Support

Office of Public Works (OPW)

The OPW has approx. 2,400 end users who operate across 140. no sites across Ireland. Email services are provided via MS-Office365 and email security filtering is delivered via Fortra Clearswift. The majority of end users access email via an Outlook client or a through a browser but a substantial number use use a mobile device exclusively (MS-Office 365 running on Samsung/Android). The OPW is aware that the landscape of Cyber Security is continually evolving and the task of protecting an organisation from threats to people, data and reputation is constant. Effective cybersecurity is a chain involving ICT systems, software, networks and most importantly the people who interact with this technology. General consensus is that users are considered one of the weakest links in the cybersecurity chain and are frequently the initial point of contact that can allow bad actors to bypass security controls and gain a foothold in the organisation’s network. Security awareness training can be a key element in preventing security incidents and mitigating risks associated with human behaviour. In it’s essence it is designed to help users understand the role they play in combatting security breaches and adopting good cyber hygiene practices. Traditionally, this tends to focus on forcing people to adopt safer behaviours and requiring a determined effort to change their actions, often using fear as a motivating factor. Done badly, it can result in resistance or negative sentiment towards the program itself with users citing the lack of available time to participate in such programs and procrastination in completing required training modules. While formal cyber security training programs still serve a purpose, OPW would like to augment this with the alternative tactic of adjusting user behaviour using more real-time and context-based nudges on devices, within email and browsers to assist them in making the right decisions when it matters, resulting in a more informed user and a better training program overall. OPW is seeking the provision of a context-aware solution to provide this functionality in respect of its Internet browsing, email and other end-user services.

Deadline

The time limit for receipt of tenders was 2024-06-14. The procurement was published on 2024-05-29.

Who? What? Where?
Procurement history
Date Document
2024-05-29 Contract notice
Contract notice (2024-05-29)
Object
Scope of the procurement
Title: The provision of Security Awareness Software Services and Support
Reference number: 0000
Short description:
The OPW has approx. 2,400 end users who operate across 140. no sites across Ireland. Email services are provided via MS-Office365 and email security filtering is delivered via Fortra Clearswift. The majority of end users access email via an Outlook client or a through a browser but a substantial number use use a mobile device exclusively (MS-Office 365 running on Samsung/Android). The OPW is aware that the landscape of Cyber Security is continually evolving and the task of protecting an organisation from threats to people, data and reputation is constant. Effective cybersecurity is a chain involving ICT systems, software, networks and most importantly the people who interact with this technology. General consensus is that users are considered one of the weakest links in the cybersecurity chain and are frequently the initial point of contact that can allow bad actors to bypass security controls and gain a foothold in the organisation’s network. Security awareness training can be a key element in preventing security incidents and mitigating risks associated with human behaviour. In it’s essence it is designed to help users understand the role they play in combatting security breaches and adopting good cyber hygiene practices. Traditionally, this tends to focus on forcing people to adopt safer behaviours and requiring a determined effort to change their actions, often using fear as a motivating factor. Done badly, it can result in resistance or negative sentiment towards the program itself with users citing the lack of available time to participate in such programs and procrastination in completing required training modules. While formal cyber security training programs still serve a purpose, OPW would like to augment this with the alternative tactic of adjusting user behaviour using more real-time and context-based nudges on devices, within email and browsers to assist them in making the right decisions when it matters, resulting in a more informed user and a better training program overall. OPW is seeking the provision of a context-aware solution to provide this functionality in respect of its Internet browsing, email and other end-user services.
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Type of contract: Supplies
Products/services: Security software package 📦
Estimated value excluding VAT: 70 000 EUR 💰
Additional nature of the contract: Services
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0000
This procurement is also suitable for small and medium-sized enterprises (SMEs) ✅
Additional products/services:
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-06-14 12:00:00 📅
Conditions for opening of tenders: 2024-06-14 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3679321
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-06-14 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=3679321
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Process justification description: please refer to terms of CFT

Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria: please refer to CFT documents
Exclusion ground: Purely national exclusion grounds
Description of exclusion grounds: please refer to CFT documents

Contracting authority
Name and addresses
Name: Office of Public Works (OPW)
National registration number: 4869268D
Postal address: Jonathan Swift Street
Postal code: C15 NX36
Postal town: Trim
Country: Ireland 🇮🇪
E-mail: lorraine.gantley@opw.ie 📧
Phone: 353 469422088 📞
URL: https://www.opw.ie 🌏
Address of the buyer profile: https://www.opw.ie 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Information about joint procurement
The contract involves joint procurement ✅
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=3679321 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=3679321 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 104-320673 (2024-05-29)
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