Request for Tenders for the Provision of ICT Support Services
Office of Public Works (OPW)
The Office of Public Works (OPW) invites responses ( Tenders) to this request for Tenders ( RFT) from economic operators for the provision of an on -site ICT support team at its offices in Trim, Co.Meath ( Jonathan Swift Street) and Dublin ( No.1 Georges Quay and Dublin Castle). The team shall provide front -line Helpdesk support along with back-end infrastructure support services and email management. One single team is required. Appendix 1a to this RFT ''Requirements and Specifications'' describes further the services required. Also Appendix 1b ''Resources Required'' describes the roles to be performed together with skills and experience required
DeadlineThe time limit for receipt of tenders was 2024-11-08. The procurement was published on 2024-09-26.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2024-09-26 | Contract notice |
| 2026-10-20 | Contract award notice |
Contract notice (2024-09-26)
Object
Scope of the procurement
Title: Request for Tenders for the Provision of ICT Support Services
Short description:
Type of contract: Services
Products/services: Technical support services 📦
Estimated value excluding VAT: 5 000 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
Approach to reducing environmental impacts: Other
Country: Ireland 🇮🇪
Duration: 24 months
Duration
Start date: 2025-01-31 📅
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-11-08 12:00:00 📅
Conditions for opening of tenders: 2024-11-08 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4376434
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-11-08 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4376434
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2024-10-18 12:00:00 📅
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Agreements with other economic operators aimed at distorting competition
Description of exclusion grounds: 0000
Contracting authority
Name and addresses
Name: Office of Public Works (OPW)
National registration number:
Postal address: Jonathan Swift Street
Trim
Postal code: C15 NX36
Postal town: Trim
Country: Ireland 🇮🇪
E-mail: info@opw.ie 📧
Phone: +353 46 942 2000 📞
URL: https://www.gov.ie/en/organisation/office-of-public-works/ 🌏
Address of the buyer profile: https://www.gov.ie/en/organisation/office-of-public-works/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Information about joint procurement
The contract involves joint procurement ✅
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4376434 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4376434 🌏
The criteria will be used to select the candidates to be invited for the second stage of the procedure ✅
Description: 0000
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 190-584347 (2024-09-26)
Object
Scope of the procurement
Title: Request for Tenders for the Provision of ICT Support Services
Short description:
The Office of Public Works (OPW) invites responses ( Tenders) to this request for Tenders ( RFT) from economic operators for the provision of an on -site ICT support team at its offices in Trim, Co.Meath ( Jonathan Swift Street) and Dublin ( No.1 Georges Quay and Dublin Castle). The team shall provide front -line Helpdesk support along with back-end infrastructure support services and email management. One single team is required. Appendix 1a to this RFT ''Requirements and Specifications'' describes further the services required. Also Appendix 1b ''Resources Required'' describes the roles to be performed together with skills and experience required
Show more
Products/services: Technical support services 📦
Estimated value excluding VAT: 5 000 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
0
Approach to reducing environmental impacts: Other
Country: Ireland 🇮🇪
Duration: 24 months
Duration
Start date: 2025-01-31 📅
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-11-08 12:00:00 📅
Conditions for opening of tenders: 2024-11-08 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4376434
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-11-08 12:30:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4376434
Electronic invoicing: Allowed
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2024-10-18 12:00:00 📅
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Agreements with other economic operators aimed at distorting competition
Description of exclusion grounds: 0000
Contracting authority
Name and addresses
Name: Office of Public Works (OPW)
National registration number:
0000
Postal address: Jonathan Swift Street
Trim
Postal code: C15 NX36
Postal town: Trim
Country: Ireland 🇮🇪
E-mail: info@opw.ie 📧
Phone: +353 46 942 2000 📞
URL: https://www.gov.ie/en/organisation/office-of-public-works/ 🌏
Address of the buyer profile: https://www.gov.ie/en/organisation/office-of-public-works/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Information about joint procurement
The contract involves joint procurement ✅
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4376434 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4376434 🌏
The criteria will be used to select the candidates to be invited for the second stage of the procedure ✅
Description: 0000
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 190-584347 (2024-09-26)
Contract award notice (2026-10-20)
Object
Scope of the procurement
Estimated value excluding VAT: 5 000 000 EUR 💰
Description
Place of performance: Dublin 🏙️
Award criteria
Cost criterion (name): Cost @800
Quality criterion (name): Quality @1200
Award of contract
Information on non-award
No tenders or requests to participate were received or all were rejected
The reason why a winner was not chosen: Other
Lot Identification Number:
Information about tenders
Number of tenders received: 1
Tender identifier:
Identifier of lot or group of lots:
Name of the tendering party: Nostra Systems
Name and address of the contractor
Name: Nostra Systems Ltd
National registration number:
Postal code: Co. Dublin
Postal town: 3B Millbank Business Park
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contracting authority
Name and addresses
National registration number:
Region: Mid-East 🏙️
E-mail: ictprocurement@opw.ie 📧
Type of the contracting authority
Ministry or any other national or federal authority
Complementary information
Review body
Region: Dublin 🏙️
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2026/S 204-728972 (2026-10-20)
Object
Scope of the procurement
Estimated value excluding VAT: 5 000 000 EUR 💰
Description
Place of performance: Dublin 🏙️
Award criteria
Cost criterion (name): Cost @800
Quality criterion (name): Quality @1200
Award of contract
Information on non-award
No tenders or requests to participate were received or all were rejected
The reason why a winner was not chosen: Other
Lot Identification Number:
LOT-0001
Information about tenders
Number of tenders received: 1
Tender identifier:
Nostra Tender
Identifier of lot or group of lots:
LOT-0001
Name of the tendering party: Nostra Systems
Name and address of the contractor
Name: Nostra Systems Ltd
National registration number:
IE9581827E
Postal code: Co. Dublin
Postal town: 3B Millbank Business Park
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contracting authority
Name and addresses
National registration number:
2109
Region: Mid-East 🏙️
E-mail: ictprocurement@opw.ie 📧
Type of the contracting authority
Ministry or any other national or federal authority
Complementary information
Review body
Region: Dublin 🏙️
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2026/S 204-728972 (2026-10-20)
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