The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
Deadline
The time limit for receipt of tenders was 2023-04-13.
The procurement was published on 2023-03-13.
Object Scope of the procurement
Title:
“Qualification Questionnaire for establishing a Single Party Framework Agreement for the Provision of Multi Channel Communication Services
CSU0323”
Products/services: Postal services related to letters📦
Short description:
“The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of...”
Short description
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
Show more
Estimated value excluding VAT: EUR 16 000 000 💰
The Contracting Authority proposes to engage in a competitive process for the establishment of a single party framework agreement for the provision of Multi-Channel Communication (MCC) Services comprising:
- All types of communication:
o Post (essential)
o Text (SMS)
o Email
o Portal
o Other digital innovations (now and in the future)
- End to end managed service (including pro-active service management/monitoring)
- Communication management and reporting system
- Other relevant services which may arise through changes in NTPF obligations or functions and;
- Delivery models which evolve through innovative developments and practices
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 16 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 120
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The framework agreement will be established for a period of ten (10) years as catered for in certain circumstances in accordance with Art. 33.1 of Directive...”
Description of renewals
The framework agreement will be established for a period of ten (10) years as catered for in certain circumstances in accordance with Art. 33.1 of Directive 2014/24/EU.
It should be noted that the initial contract will be for a period of three (3) years. Additional contracts may be awarded over the life of the framework and may extend beyond the period of the framework.
Show more Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates: As detailed in Appendix A of the PQQ documentation
Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“The Contracting Authority is seeking to engage a service provider with a proven track record of a multi-channel communication services to facilitate a...”
List and brief description of conditions
The Contracting Authority is seeking to engage a service provider with a proven track record of a multi-channel communication services to facilitate a number of different communication channels to allow the Contracting Authority to contact patients and record responses.
Show more Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Competitive dialogue
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Description
In the case of framework agreements, provide justification for any duration exceeding 8 years:
“The reason for the extended duration beyond the standard 4 years is to take account of the evolution of the service delivery model required over an extended...”
In the case of framework agreements, provide justification for any duration exceeding 8 years
The reason for the extended duration beyond the standard 4 years is to take account of the evolution of the service delivery model required over an extended period, the degree of embeddedness within the Contracting Authority and associated stakeholders (hospitals) and difficulty to change associated with a shorter framework.
Show more Administrative information
Previous publication concerning this procedure: 2022/S 169-477755
Time limit for receipt of tenders or requests to participate: 2023-04-13
12:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2023-04-19 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 36
Complementary information Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
URL: www.courts.ie🌏
Source: OJS 2023/S 055-159706 (2023-03-13)