E-Communications Campaign Management Service and Contact Centre Support
Fáilte Ireland-National Tourism Development Authority
As the National Tourism Development Authority, Fáilte Ireland supports the tourism industry through the provision of business services designed to improve the performance of tourism businesses and grow the tourism economy.
These services are varied and include business development supports, training, sectoral and tourism information, events, market insights, grants and financial supports and industry standards targeting a large base of B2B ‘clients’, comprised of Irish tourism businesses and stakeholders. For the purposes of this tender document, the term ‘Customer’ is used to encompass B2B clients, stakeholders and customers/visitors (B2C).
The time limit for receipt of tenders was 2023-04-20. The procurement was published on 2023-03-21.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Business services: law, marketing, consulting, recruitment, printing and security › Business and management consultancy and related services
Procurement history
| Date | Document |
|---|---|
| 2023-03-21 | Contract notice |
| 2023-04-17 | Additional information |
| 2023-07-24 | Contract award notice |
Contract notice (2023-03-21)
Object
Scope of the procurement
Title: Business and management consultancy and related services
Reference number: CS/2023/05
Short description:
“As the National Tourism Development Authority, Fáilte Ireland supports the tourism industry through the provision of business services designed to improve...”
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy and related services 📦
Additional CPV: Business and management consultancy and related services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: D01WR86
Postal town: Dublin
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847783 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237675&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237675&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-03-21 📅
Submission deadline: 2023-04-20 📅
Publication date: 2023-03-24 📅
Identifiers
Notice number: 2023/S 060-173622
OJ-S issue: 60
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
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Object
Scope of the procurement
Short description:
“As the National Tourism Development Authority, Fáilte Ireland supports the tourism industry through the provision of business services designed to improve...”
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“These services are varied and include business development supports, training, sectoral and tourism information, events, market insights, grants and...”
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Estimated total value: 10 000 000 EUR 💰
Estimated value excluding VAT: 10 000 000 EUR 💰
Duration: 60 months
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As per the Invitation to Tender documentation available to download on www.etenders.gov.ie”
Contract execution
Contract performance conditions:
“As per the Invitation to Tender documentation available to download on www.etenders.gov.ie”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2024-04-20 📅
Tender opening date: 2023-04-20 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237675&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
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“2) This is the sole call for competition for this service.”
“3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.”
“4) Establishment of this contract will be subject to the approval of the competent authorities.”
“5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if...”
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“6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time.”
“7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender...”
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Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Information about review deadlines:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010,...”
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Source: OJS 2023/S 060-173622 (2023-03-21)
Object
Scope of the procurement
Title: Business and management consultancy and related services
Reference number: CS/2023/05
Short description:
“As the National Tourism Development Authority, Fáilte Ireland supports the tourism industry through the provision of business services designed to improve...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy and related services 📦
Additional CPV: Business and management consultancy and related services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: D01WR86
Postal town: Dublin
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847783 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237675&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237675&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-03-21 📅
Submission deadline: 2023-04-20 📅
Publication date: 2023-03-24 📅
Identifiers
Notice number: 2023/S 060-173622
OJ-S issue: 60
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
Object
Scope of the procurement
Short description:
“As the National Tourism Development Authority, Fáilte Ireland supports the tourism industry through the provision of business services designed to improve...”
“These services are varied and include business development supports, training, sectoral and tourism information, events, market insights, grants and...”
Estimated total value: 10 000 000 EUR 💰
Estimated value excluding VAT: 10 000 000 EUR 💰
Duration: 60 months
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
“As per the Invitation to Tender documentation available to download on www.etenders.gov.ie”
Contract execution
Contract performance conditions:
“As per the Invitation to Tender documentation available to download on www.etenders.gov.ie”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2024-04-20 📅
Tender opening date: 2023-04-20 📅
Tender opening time: 12:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=237675&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
“2) This is the sole call for competition for this service.”
Show more (5)
“3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.”
“4) Establishment of this contract will be subject to the approval of the competent authorities.”
“5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process; or if...”
“6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at any time.”
“7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender...”
Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Information about review deadlines:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010,...”
Source: OJS 2023/S 060-173622 (2023-03-21)
Additional information (2023-04-17)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2023-04-17 📅
Submission deadline: 2023-04-27 📅
Publication date: 2023-04-21 📅
Identifiers
Notice number: 2023/S 079-234486
Refers to notice: 2023/S 060-173622
OJ-S issue: 79
Source: OJS 2023/S 079-234486 (2023-04-17)
Object
Notice metadata
Document type: Additional information
Reference
Dates
Date dispatched: 2023-04-17 📅
Submission deadline: 2023-04-27 📅
Publication date: 2023-04-21 📅
Identifiers
Notice number: 2023/S 079-234486
Refers to notice: 2023/S 060-173622
OJ-S issue: 79
Source: OJS 2023/S 079-234486 (2023-04-17)
Contract award notice (2023-07-24)
Object
Scope of the procurement
Total value of the procurement: 10 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-07-24 📅
Publication date: 2023-07-28 📅
Identifiers
Notice number: 2023/S 144-460911
OJ-S issue: 144
Procedure
Award criteria
Quality criterion (name): Methodology of the Proposed Solution/Service
Quality criterion (weighting): 30
Quality criterion (name): Proposed Resources
Contract Management, Reporting and commencement/Setup
Quality criterion (weighting): 10
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 30
Award of contract
Date of contract conclusion: 2023-07-18 📅
Name: Fexco Limited
National registration number: Company Number 167573
Postal address: Fexco Centre, Iveragh Road
Postal town: Killorglin
Postal code: Kerry
Country: Ireland 🇮🇪
Phone: +353 669798431 📞
E-mail: sray@fexco.com 📧
Internet address: http://www.fexco.com 🌏
Total value of the procurement: 10 000 000 EUR 💰
Information about tenders
Number of tenders received: 3
Source: OJS 2023/S 144-460911 (2023-07-24)
Object
Scope of the procurement
Total value of the procurement: 10 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Reference
Dates
Date dispatched: 2023-07-24 📅
Publication date: 2023-07-28 📅
Identifiers
Notice number: 2023/S 144-460911
OJ-S issue: 144
Procedure
Award criteria
Quality criterion (name): Methodology of the Proposed Solution/Service
Quality criterion (weighting): 30
Quality criterion (name): Proposed Resources
Contract Management, Reporting and commencement/Setup
Quality criterion (weighting): 10
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 30
Award of contract
Date of contract conclusion: 2023-07-18 📅
Name: Fexco Limited
National registration number: Company Number 167573
Postal address: Fexco Centre, Iveragh Road
Postal town: Killorglin
Postal code: Kerry
Country: Ireland 🇮🇪
Phone: +353 669798431 📞
E-mail: sray@fexco.com 📧
Internet address: http://www.fexco.com 🌏
Total value of the procurement: 10 000 000 EUR 💰
Information about tenders
Number of tenders received: 3
Source: OJS 2023/S 144-460911 (2023-07-24)
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