BILL PAYMENT SERVICES
Electricity Supply Board ( ESB )
The Contracting Entity intends to procure a framework agreement for the provision of Bill Payment Services and PAYG Top Up Services, and related services as may be required. ESB requires the provision of these services to support certain of its operations on the Republic of Ireland (ROI). Lot 1 OTC Bill Payment (Electricity and Gas) Lot 2 OTC PAYG Top Up Electricity and Gas Lot 3 Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
DeadlineThe time limit for receipt of tenders was 2024-02-05. The procurement was published on 2023-12-20.
Who? What?- • Accounting system › Billing system
- • Financial consultancy, financial transaction processing and clearing-house services › Financial consultancy services
Procurement history
| Date | Document |
|---|---|
| 2023-12-20 | Contract notice |
| 2024-02-02 | Contract notice |
Contract notice (2023-12-20)
Object
Scope of the procurement
Title: Bill payment services
Short description:
Type of contract: Services
Products/services: Financial consultancy services 📦
Estimated value excluding VAT: 40 000 000 EUR 💰
Information about lots
This contract is divided into lots ✅
Maximum number of lots that may be awarded to one tenderer: 3
Tenders may be submitted for maximum number of lots: 3
1️⃣
Internal identifier:
Title: Lot 1 OTC Bill Payment (Electricity and Gas)
Description of the procurement:
Additional products/services:
Maximum renewals: 0
Information about options
Options ✅
Description of options:
Title
Lot Identification Number:
2️⃣
Internal identifier:
Title: Lot 2 OTC PAYG Top Up Electricity and Gas
Description of the procurement:
Information about options
Description of options:
Title
Lot Identification Number:
3️⃣
Internal identifier:
Title: Lot 3 Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
Description of the procurement:
Title
Lot Identification Number:
Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-02-05 12:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2876613
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated ✅
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
A guarantee is required ✅
A certain legal form must be taken by a group of tenderers that is awarded a contract ✅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2876613
The contract has performance execution conditions ✅
Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria: Selection criteria are defined in the PQQ document
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Information provided to shortlisted applicants at RFT stage
Conditions related to the contract
Contract performance conditions:
Contracting authority
Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number:
Postal address: 27 Fitzwilliam Street Lower, Dublin
Postal code: D02 KT92
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: olawale.omotosho@esb.ie 📧
Phone: 01 676 5831 📞
Information exchange endpoint (URL): https://www.esb.ie/ 🌏
Address of the buyer profile: https://www.esb.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2876613 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2876613 🌏
There is a maximum number of candidates to be invited for the second stage of the procedure ✅
The criteria will be used to select the candidates to be invited for the second stage of the procedure ✅
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2023/S 246-775650 (2023-12-20)
Object
Scope of the procurement
Title: Bill payment services
Short description:
The Contracting Entity intends to procure a framework agreement for the provision of Bill Payment Services and PAYG Top Up Services, and related services as may be required. ESB requires the provision of these services to support certain of its operations on the Republic of Ireland (ROI). Lot 1 OTC Bill Payment (Electricity and Gas) Lot 2 OTC PAYG Top Up Electricity and Gas Lot 3 Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
Show more
Products/services: Financial consultancy services 📦
Estimated value excluding VAT: 40 000 000 EUR 💰
Information about lots
This contract is divided into lots ✅
Maximum number of lots that may be awarded to one tenderer: 3
Tenders may be submitted for maximum number of lots: 3
1️⃣
Internal identifier:
1
Title: Lot 1 OTC Bill Payment (Electricity and Gas)
Description of the procurement:
Over the Counter (OTC) Bill Payment - receipting service for general Electricity and Gas bill payments where cash or card is the primary method of payment over the counter. This service must be available in multiple locations within each and every county of ROI, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours. Electric Ireland customers need to be able to pay via the bill giro, or a personalised Electric Ireland payment card using cash, debit card, or other payment media. Vendors will need the capability to deliver payment files in a timely and secure manner and provide management reports to include value and volume statistics.
Over recent years the number of transactions has been approximately 2.5 million per annum; note that ESB does not guarantee any future volumes.
ESBs intention is to award framework contracts to three suppliers for this lot, subject to that number qualifying, meeting all requirements and providing economically viable proposals. Drawdown from the frameworks will be determined by customer choice and no volume of activity is guaranteed.
Show more
Information about options
Options ✅
Description of options:
At the date of issuing this PQQ it is envisaged that the contract duration will be for an initial 3-year period with the option to extend by a further 48 months in one or more increments at the discretion of the Electricity Supply Board and agreement of the successful bidder.
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Lot Identification Number:
LOT-0001
2️⃣
Internal identifier:
2
Title: Lot 2 OTC PAYG Top Up Electricity and Gas
Description of the procurement:
Over the Counter PAYG top up vends for Electricity and Gas customers who have PAYG meters.
Electric Ireland customers use their personalised PAYG card in retail outlets to purchase Top Up vends. This is linked to a 3rd party processor, Secure Meters Liberty client, and a 20 digit vend code is printed and given to the customer to be manually entered into their meter, Smart PAYG meters have the code sent directly to the meter. This service must be available in multiple locations within each and every county of ROI, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours.
Over recent years the number of transactions has been approximately 3.1 million transactions per annum; note that ESB does not guarantee any future volumes.
ESBs intention is to award framework contracts to three suppliers for this lot, subject to that number qualifying, meeting all requirements and providing economically viable proposals. Drawdown from the frameworks will be determined by customer choice and no volume of activity is guaranteed.
Show more
Description of options:
At the date of issuing this PQQ it is envisaged that the contract duration will be for an initial 3-year period with the option to extend by a further 48 months in one or more increments at the discretion of the Electricity Supply Board and agreement of the successful bidder
Show more
Lot Identification Number:
LOT-0002
3️⃣
Internal identifier:
3
Title: Lot 3 Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
Description of the procurement:
Provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by
creating an account.
Note: With Smart PAYG customers Electric Ireland is required to offer scheduled tops ups and auto tops up payments.
(iii) IVR self-service Top Up
(iv) SMS top ups
Over recent years the number of transactions has been approximately 600k per annum; note that ESB does not guarantee any future volumes.
ESBs intention is to award framework contracts to three suppliers for this lot, subject to that number qualifying, meeting all requirements and providing economically viable proposals. Drawdown from the frameworks will be determined by customer choice and no volume of activity is guaranteed.
Show more
Lot Identification Number:
LOT-0003
Procedure
Type of procedure
Negotiated procedure with prior call for competition ✅
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-02-05 12:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2876613
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated ✅
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Tendering terms
Tenderers may submit more than one tender
A guarantee is required ✅
A certain legal form must be taken by a group of tenderers that is awarded a contract ✅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2876613
The contract has performance execution conditions ✅
Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria: Selection criteria are defined in the PQQ document
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them: Information provided to shortlisted applicants at RFT stage
Conditions related to the contract
Contract performance conditions:
To be detailed to selected applicants at RFT
stage
Contracting authority
Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number:
465172
Postal address: 27 Fitzwilliam Street Lower, Dublin
Postal code: D02 KT92
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: olawale.omotosho@esb.ie 📧
Phone: 01 676 5831 📞
Information exchange endpoint (URL): https://www.esb.ie/ 🌏
Address of the buyer profile: https://www.esb.ie/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2876613 🌏
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2876613 🌏
There is a maximum number of candidates to be invited for the second stage of the procedure ✅
The criteria will be used to select the candidates to be invited for the second stage of the procedure ✅
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Source: OJS 2023/S 246-775650 (2023-12-20)
Contract notice (2024-02-02)
Object
Scope of the procurement
Estimated value excluding VAT: 40 000 000 EUR 💰
Description
Description of the procurement:
Changes
New value
Text:
Change date of the procurement documents: 2024-02-02 📅
Other additional information
Version of the previous notice to be changed: 7ba498f2-ed95-4ac9-a06f-545ff61d3d29-01
Source: OJS 2024/S 026-077535 (2024-02-02)
Object
Scope of the procurement
Estimated value excluding VAT: 40 000 000 EUR 💰
Description
Description of the procurement:
Provision of a facility for:
(i) Online Top Ups via our website– both once off or by creating an account
(ii) Provision of an Electric Ireland Top Up App. To facilitate both once off top ups or top ups by
creating an account.
(iii) IVR self-service Top Up
(iv) SMS top ups
Over recent years the number of transactions has been approximately 600k per annum; note that ESB does not guarantee any future volumes.
ESBs intention is to award framework contracts to a single suppliers (one supplier|) for this lot. No volume of activity is guaranteed.
Show more
Changes
New value
Text:
There has been an amendment to LOT 3 Online PAYG Top up Electricity (inc. web, IVR, SMS and app) which will now be awarded as a single supplier framework (a change notice and amended PQQ will be issued shortly)
Text to be corrected in the original notice
Change date of the procurement documents: 2024-02-02 📅
Other additional information
There has been an amendment to LOT 3 Online PAYG Top up Electricity (inc. web, IVR, SMS and app) which will now be awarded as a single supplier framework (a change notice and amended PQQ will be issued shortly)
Information about modifications
Version of the previous notice to be changed: 7ba498f2-ed95-4ac9-a06f-545ff61d3d29-01
Source: OJS 2024/S 026-077535 (2024-02-02)
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