BILL PAYMENT SERVICES

Electricity Supply Board ( ESB )

The Contracting Entity intends to procure a framework agreement for the provision of Bill Payment Services and PAYG Top Up Services, and related services as may be required. ESB requires the provision of these services to support certain of its operations on the Republic of Ireland (ROI). Lot 1 OTC Bill Payment (Electricity and Gas) Lot 2 OTC PAYG Top Up Electricity and Gas Lot 3 Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)

Deadline

The time limit for receipt of tenders was 2024-02-05. The procurement was published on 2023-12-20.

Who? What? Where?
Procurement history
Date Document
2023-12-20 Contract notice
2024-02-02 Contract notice
Contract notice (2023-12-20)
Object
Scope of the procurement
Title: Bill payment services
Short description:
โ€œThe Contracting Entity intends to procure a framework agreement for the provision of Bill Payment Services and PAYG Top Up Services, and related services as...โ€    Show more
Type of contract: Services
Products/services: Financial consultancy services ๐Ÿ“ฆ
Estimated value excluding VAT: 40 000 000 EUR ๐Ÿ’ฐ
Information about lots
This contract is divided into lots โœ…
Maximum number of lots that may be awarded to one tenderer: 3
Tenders may be submitted for maximum number of lots: 3

1๏ธโƒฃ
Internal identifier: 1
Title: Lot 1 OTC Bill Payment (Electricity and Gas)
Estimated value excluding VAT: 40 000 000 EUR ๐Ÿ’ฐ
Description of the procurement:
โ€œOver the Counter (OTC) Bill Payment - receipting service for general Electricity and Gas bill payments where cash or card is the primary method of payment...โ€    Show more
Type of contract: Services
Products/services: Financial consultancy services ๐Ÿ“ฆ
Additional products/services: Banking and investment services ๐Ÿ“ฆ
Billing system ๐Ÿ“ฆ
Business transaction and personal business software package ๐Ÿ“ฆ
Maximum renewals: 0
Information about options
Options โœ…
Description of options:
โ€œAt the date of issuing this PQQ it is envisaged that the contract duration will be for an initial 3-year period with the option to extend by a further 48...โ€    Show more
Title
Lot Identification Number: LOT-0001

2๏ธโƒฃ
Internal identifier: 2
Title: Lot 2 OTC PAYG Top Up Electricity and Gas
Estimated value excluding VAT: 40 000 000 EUR ๐Ÿ’ฐ
Description of the procurement:
โ€œOver the Counter PAYG top up vends for Electricity and Gas customers who have PAYG meters. Electric Ireland customers use their personalised PAYG card in...โ€    Show more
Information about options
Description of options:
โ€œAt the date of issuing this PQQ it is envisaged that the contract duration will be for an initial 3-year period with the option to extend by a further 48...โ€    Show more
Title
Lot Identification Number: LOT-0002

3๏ธโƒฃ
Internal identifier: 3
Title: Lot 3 Online PAYG Top Up Electricity (incl. web, IVR, SMS and app)
Estimated value excluding VAT: 40 000 000 EUR ๐Ÿ’ฐ
Description of the procurement:
โ€œProvision of a facility for: (i) Online Top Ups via our websiteโ€“ both once off or by creating an account (ii) Provision of an Electric Ireland Top Up App....โ€    Show more
Title
Lot Identification Number: LOT-0003
Scope of the procurement
Additional products/services: Banking and investment services ๐Ÿ“ฆ
Billing system ๐Ÿ“ฆ
Business transaction and personal business software package ๐Ÿ“ฆ

Procedure
Type of procedure
Negotiated procedure with prior call for competition โœ…
Legal basis: Directive 2014/25/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-02-05 12:00:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2876613
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated โœ…
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators โœ…
Tendering terms
Tenderers may submit more than one tender
A guarantee is required โœ…
A certain legal form must be taken by a group of tenderers that is awarded a contract โœ…
Place:
โ€œhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2876613โ€
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The contract has performance execution conditions โœ…

Legal, economic, financial and technical information
Conditions for participation
List and brief description of rules and criteria:
โ€œSelection criteria are defined in the PQQ documentโ€
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
โ€œInformation provided to shortlisted applicants at RFT stageโ€
Conditions related to the contract
Contract performance conditions:
โ€œTo be detailed to selected applicants at RFT stageโ€

Contracting authority
Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number: 465172
Postal address: 27 Fitzwilliam Street Lower, Dublin
Postal code: D02 KT92
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: olawale.omotosho@esb.ie ๐Ÿ“ง
Phone: 01 676 5831 ๐Ÿ“ž
Information exchange endpoint (URL): https://www.esb.ie/ ๐ŸŒ
Address of the buyer profile: https://www.esb.ie/ ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
Electricity
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=2876613 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/eawarding/showTenderList.do?resourceId=2876613 ๐ŸŒ
There is a maximum number of candidates to be invited for the second stage of the procedure โœ…
The criteria will be used to select the candidates to be invited for the second stage of the procedure โœ…
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Source: OJS 2023/S 246-775650 (2023-12-20)
Contract notice (2024-02-02)
Object
Scope of the procurement
Estimated value excluding VAT: 40 000 000 EUR ๐Ÿ’ฐ
Description
40 000 000 EUR ๐Ÿ’ฐ
40 000 000 EUR ๐Ÿ’ฐ
40 000 000 EUR ๐Ÿ’ฐ
Description of the procurement:
โ€œProvision of a facility for: (i) Online Top Ups via our websiteโ€“ both once off or by creating an account (ii) Provision of an Electric Ireland Top Up App....โ€    Show more

Changes
New value
Text:
โ€œThere has been an amendment to LOT 3 Online PAYG Top up Electricity (inc. web, IVR, SMS and app) which will now be awarded as a single supplier framework ...โ€    Show more
Text to be corrected in the original notice
Change date of the procurement documents: 2024-02-02 ๐Ÿ“…
Other additional information

โ€œThere has been an amendment to LOT 3 Online PAYG Top up Electricity (inc. web, IVR, SMS and app) which will now be awarded as a single supplier framework ...โ€    Show more
Information about modifications
Version of the previous notice to be changed: 7ba498f2-ed95-4ac9-a06f-545ff61d3d29-01
Source: OJS 2024/S 026-077535 (2024-02-02)