2023/026 Provision of Outsourced Integrated Facility Management Services for Enterprise Ireland

Short description

Enterprise Ireland proposes to establish a Single Party Framework Agreement for the provision of Outsourced Integrated Facility Management Services. The framework will include both scheduled services and call out cover in the event of system failures/urgent requirements. Critical events or equipment failure will demand a maximum 4 -hour response time. It will be an essential requirement of the framework that the appointed framework operator will provide call out cover and repairs within a 24-hour period in the event of a fault. The framework operator will fully comply with all statutory requirements (including but not limited to Health and Safety regulations) in the delivery of the services required under the framework (e.g. equipment maintenance). These requirements will be set out in the Scope of Requirements contained in the Tender Document at Stage 2. The framework operator will be required to maintain comprehensive records of all activities carried out to maintain the facilities. It will be a requirement of the framework that the successful framework operator demonstrates their ability to manage and to document the management of facilities in a regulated environment. Enterprise Ireland requires the appointment of a single facilities management service provider to manage and provide all of the above services, at its headquarters at The Plaza, East Point Business Park, Dublin 3, and also at its regional offices as follows: • Enterprise Ireland Offices, Shannon • Enterprise Ireland Offices, Cork • Enterprise Ireland Offices, Waterford • Enterprise Ireland Offices, Galway • Enterprise Ireland Offices, Athlone • Enterprise Ireland Offices, Sligo • Enterprise Ireland Offices, Dundalk Enterprise Ireland also has two further suites which require reactive maintenance only. They are: • Enterprise Ireland Offices, Tralee • Enterprise Ireland Offices, Letterkenny The full list of requirements is available in the documents. Applicants must associate themselves with the competition in order to access documents, ask and receive clarifications, and submit a response. All responses must be in a ZIP FILE format.

Description of the procurement

Enterprise Ireland proposes to establish a Single Party Framework Agreement for the provision of Outsourced Integrated Facility Management Services. The framework will include both scheduled services and call out cover in the event of system failures/urgent requirements. Critical events or equipment failure will demand a maximum 4 -hour response time. It will be an essential requirement of the framework that the appointed framework operator will provide call out cover and repairs within a 24-hour period in the event of a fault. The framework operator will fully comply with all statutory requirements (including but not limited to Health and Safety regulations) in the delivery of the services required under the framework (e.g. equipment maintenance). These requirements will be set out in the Scope of Requirements contained in the Tender Document at Stage 2. The framework operator will be required to maintain comprehensive records of all activities carried out to maintain the facilities. It will be a requirement of the framework that the successful framework operator demonstrates their ability to manage and to document the management of facilities in a regulated environment. Enterprise Ireland requires the appointment of a single facilities management service provider to manage and provide all of the above services, at its headquarters at The Plaza, East Point Business Park, Dublin 3, and also at its regional offices as follows: • Enterprise Ireland Offices, Shannon • Enterprise Ireland Offices, Cork • Enterprise Ireland Offices, Waterford • Enterprise Ireland Offices, Galway • Enterprise Ireland Offices, Athlone • Enterprise Ireland Offices, Sligo • Enterprise Ireland Offices, Dundalk Enterprise Ireland also has two further suites which require reactive maintenance only. They are: • Enterprise Ireland Offices, Tralee • Enterprise Ireland Offices, Letterkenny The full list of requirements is available in the documents. Applicants must associate themselves with the competition in order to access documents, ask and receive clarifications, and submit a response. All responses must be in a ZIP FILE format.

(1) Interested parties must associate their organisation with this competition on the eTenders web site (www.etenders.gov.ie) in order. to be included on the mailing list for clarifications and to upload tender responses. To do this you must do the following: Log-in to the. eTenders portal; Locate the competition using the Advanced Search by searching under the Contracting Authority or Resource ID. Click. on the hyperlink for the competition which will bring you to the CfT Workspace. In the Show CfT Menu for the competition click on the. “Expression of Interest in the drop-down menu. Complete the Association with the CfT tab. This will then provide you with a link to Tender. under the Show CfT Menu where you can prepare your submission. (2) When finalising your tender submission please upload your. final response as a ZIP file as individual documents may lose their titles if uploaded individually. Also ensure that you receive a message. under the status header called Submitted, as the percentage tab does not necessarily imply you have successfully submitted your. response. (3) There is a maximum upload limit of 250MB per file and 500MB per tender submission. (4) Suppliers should note the. following when making their submission suppliers must ensure that they give themselves sufficient time to upload & submit all required. documentation before the submission deadline. Suppliers should consider the fact that upload speeds vary and that the new eTenders. system operates in a different manner to the previous platform operated by EU-Supply. The submit button will be disable automatically. upon the expiration of the response deadline. (5) If you experience difficulty when uploading documents, please contact the eTenders. Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00 – 17:00. hours) (6) Tenders submitted by any other means (including but not limited to email, post, messaging system on etenders or hand. delivery) will not be accepted. (7) All information relating to attachments, including clarifications and changes, will be published on the. Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority. will not accept responsibility for information relayed (or not relayed) via third parties. (8) All queries regarding this tender requirement or. process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question.. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the. person making a query will not be disclosed when circulating the response. (9) The estimated value range for the framework is €14,000,000- €22,000,000 (excluding VAT). It is emphasised, however, that these figures are provided strictly for indicative purposes only as there is no. guaranteed expenditure under the framework agreement. (10) The contracting authority will not be responsible for any costs, charges or. expenses incurred by candidates or tenderers. Contract award will be subject to the approval of the competent authorities. (11) Without. prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of. the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return. completed documentation in order to avoid the risk of elimination from the competition. (12) Where applicable, please note in relation to. all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to. be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely. for reference purposes only, to which the words "or equivalent" will always be appended. (13) At its absolute discretion, the contracting. authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework. agreement at any time..