The design, development, and provision of business capability building supports and Destination and experience development expertise

Fáilte Ireland-National Tourism Development Authority

Framework Agreement for the Provision of Managed Services to Deliver:
Lot 1 - The design, development, and provision of business capability building supports
Lot 2 - Destination and experience development expertise

Deadline

The time limit for receipt of tenders was 2022-07-04. The procurement was published on 2022-06-03.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• First Western
• First Western Training Limited

Who?

• Fáilte Ireland-National Tourism Development Authority

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2022-06-03	Contract notice
2022-08-17	Contract award notice
2025-03-11	Contract award notice

Contract notice (2022-06-03)
Object
Scope of the procurement
Title: Business development consultancy services
Reference number: ED/2022/01 & IA/2022/01
Short description:

Framework Agreement for the Provision of Managed Services to Deliver: Lot 1 - The design, development, and provision of business capability building supports Lot 2 - Destination and experience development expertise

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business development consultancy services 📦
Additional CPV: Education and training services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: D01 WR86
Postal town: Dublin
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847783 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=215863&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=215863&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-06-03 📅
Submission deadline: 2022-07-04 📅
Publication date: 2022-06-08 📅
Identifiers
Notice number: 2022/S 109-308444
OJ-S issue: 109
Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of the framework will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of the framework will be subject to the approval of the competent authorities.

5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Object
Scope of the procurement
Short description:

Framework Agreement for the Provision of Managed Services to Deliver:

Lot 1 - The design, development, and provision of business capability building supports

Lot 2 - Destination and experience development expertise

Estimated total value: 10 000 000 EUR 💰
Title of the lot: The design, development, and provision of business capability building supports
Lot number: 1
Short description:

ED/2022/01 - Lot 1 - The design, development, and provision of business capability building supports: Fáilte Ireland’s Enterprise Development team lead on the delivery of this strategic priority, bringing the thought leadership on approach to ensure current and future business capability gaps are addressed and Irish tourism businesses are equipped with the tools they may need to drive performance and growth. The target audience include all tourism businesses and relevant sector representative bodies.

Estimated value excluding VAT: 6 000 000 EUR 💰
Duration: 48 months
Title of the lot: Destination and experience development
Lot number: 2
Short description:

IA/2022/01 Lot 2 - Destination and experience development expertise

The role of the DEDP is to support the development of the world-class experiences focused on the designated area or destination. These plans are organised into an experience development framework to be adopted as a commercial action plan over a five-year period. This framework will provide the context for tourism operators and stakeholders to work in partnership, create new and improved existing visitor experiences, and communicate coherent and unified stories to the visitor. The DEDP is a five-year commercial development plan for an area.

Estimated value excluding VAT: 4 000 000 EUR 💰

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As stated in the ITT document available for downloading from www.etenders.gov.ie
Contract execution
Contract performance conditions: As stated in the ITT document available for downloading from www.etenders.gov.ie

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2023-07-04 📅
Tender opening date: 2022-07-04 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=215863&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of the framework will be subject to the approval of the competent authorities.

5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Information about review deadlines:

The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.

Source: OJS 2022/S 109-308444 (2022-06-03)

Contract award notice (2022-08-17)
Object
Scope of the procurement
Total value of the procurement: 10 000 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Contact
Phone: +353 188477888 📞

Reference
Dates
Date dispatched: 2022-08-17 📅
Publication date: 2022-08-22 📅
Identifiers
Notice number: 2022/S 160-457261
Refers to notice: 2022/S 109-308444
OJ-S issue: 160

Procedure
Award criteria
Quality criterion (name): Fitness for Purpose of the Proposed Solution
Quality criterion (weighting): 40
Quality criterion (name): Account & Contract Management
Quality criterion (weighting): 20
Quality criterion (name): Reporting
Quality criterion (weighting): 5
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 35
Quality criterion (name): Contract Management & Resources

Award of contract
Date of contract conclusion: 2022-08-17 📅
Name: First Western
National registration number: N/a
Postal address: Carrowkeel, Riverstown
Postal town: Sligo
Postal code: F52 FT99
Country: Ireland 🇮🇪
Phone: +353 0719165973 📞
E-mail: info@firstwestern.ie 📧
Total value of the procurement: 6 000 000 EUR 💰
Name: First Western Training Limited
Total value of the procurement: 4 000 000 EUR 💰
Information about tenders
Number of tenders received: 4
2

Contracting authority
Contact
Contact point: Prucurement Unit
Source: OJS 2022/S 160-457261 (2022-08-17)

Contract award notice (2025-03-11)
Object
Scope of the procurement
Title: The design, development, and provision of business capability building supports and Destination and experience development expertise
Reference number: ED/2022/01 & IA/2022/01
Short description:

Framework Agreement for the Provision of Managed Services to Deliver: Lot 1 - The design, development, and provision of business capability building supports Lot 2 - Destination and experience development expertise

Type of contract: Services
Products/services: Business development consultancy services 📦
Total value of the procurement (excluding VAT): 11 250 000 EUR (framework approximate) 💰
Maximum value of the framework agreements in this notice: 10 000 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Information about lots
This contract is divided into lots ✅

1️⃣
Internal identifier: ED/2022/01
Title: The design, development, and provision of business capability building supports
Description of the procurement:

Framework Agreement for the Provision of Managed Services to Deliver: ED/2022/01 - Lot 1 - The design, development, and provision of business capability building supports: Fáilte Ireland’s Enterprise Development team lead on the delivery of this strategic priority, bringing the thought leadership on approach to ensure current and future business capability gaps are addressed and Irish tourism businesses are equipped with the tools they may need to drive performance and growth. The target audience include all tourism businesses and relevant sector representative bodies.

Additional products/services: Education and training services 📦
Country: Ireland 🇮🇪
Duration: 4 years
Title
Lot Identification Number: LOT-0001

2️⃣
Internal identifier: IA/2022/01
Title: Destination and experience development
Description of the procurement:

Framework Agreement for the Provision of Managed Services to Deliver: IA/2022/01 Lot 2 - Destination and experience development expertise The role of the DEDP is to support the development of the world-class experiences focused on the designated area or destination. These plans are organised into an experience development framework to be adopted as a commercial action plan over a five-year period. This framework will provide the context for tourism operators and stakeholders to work in partnership, create new and improved existing visitor experiences, and communicate coherent and unified stories to the visitor. The DEDP is a five-year commercial development plan for an area.

Title
Lot Identification Number: LOT-0002

Procedure
Type of procedure
Legal basis: Directive 2014/24/EU
Tendering terms
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅

Award of contract

1️⃣
Lot Identification Number: LOT-0001
Contract Number: Building Capability Building Supports
Date of conclusion of the contract: 2022-08-17 📅
Title: The design, development, and provision of business capability building supports and Destination and experience development expertise
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 6 750 000 EUR 💰
Total value of the contract/lot: 6 000 000 EUR 💰
The tender was ranked
Rank in the list of winners: 1
Tender identifier: ED/2022/01
Identifier of lot or group of lots: LOT-0001
Information about tenders
Name of the tendering party: First Western Training Services
Name and address of the contractor
Name: First Western Training Limited
National registration number: n/a
Postal address: Carrowkeel, Riverstown
Postal code: F52 FT99
Postal town: Sligo
Region: Dublin 🏙️
Country: Ireland 🇮🇪

2️⃣
Lot Identification Number: LOT-0002
Information on value of the contract/lot (excluding VAT)
Re-estimated value of the framework agreement: 4 500 000 EUR 💰
Total value of the contract/lot: 4 000 000 EUR 💰
Tender identifier: IA/2022/01
Identifier of lot or group of lots: LOT-0002

Contracting authority
Name and addresses
Name: Fáilte Ireland-National Tourism Development Authority
National registration number: 236708
Postal address: 88-95 Amiens Street
Postal code: D01 WR86
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: Prucurement Unit
E-mail: procurement@failteireland.ie 📧
Phone: +353 188477888 📞
URL: www.failteireland.ie 🌏
Information about joint procurement
The contract is awarded by a central purchasing body ✅

Complementary information
Additional information

Review body
National registration number: n/a
Region: Dublin 🏙️
URL: www.courts.ie 🌏
Service from which information about the review procedure may be obtained
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal code: 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Review procedure
Precise information on deadline(s) for review procedures:

Information about electronic workflows
Electronic invoicing will be accepted

Changes
Other additional information

Due to the unanticipated additional expenditure relating to Climate Action and Just Transition Failte Ireland expect to exceed the contract value for Lot 1 before to the conclusion of a number of ongoing training courses and the conclusion of a new tender process. The additional training and support services which were not anticipated at the time of entering into this contract, had to be actioned with immediate effect given the urgency of the requirements. Fáilte Ireland is of the view that it was justified in relying on the provisions of Article 72(1)(b) to increase the contract value to bring ongoing courses to a conclusion. This is on the basis that a change in provider would as a minimum lead to (i) significant technical and economic inconvenience and disruption to on-board a new provider during the transition process; (ii) prevent the conclusion of ongoing training programmes; (iii) raise issues of interchangeability or interoperability between the structures of training courses if a new provider was appointed (call-off contracts for delivery of the services by suppliers is booked directly through First Western); and (iv) would expose service delivery to a significant degree of risk and compromise service continuity while an alternative provider is secured. This is based on the specialist/expert nature of the services and the specific unique technical know-how and knowledge built up by First Western to deliver these services during the term of the Contracts which cannot be replicated by another provider at this stage.

Main reason for change: Need for additional works, services or supplies by the original contractor.
Text to be corrected in the original notice
Section number: ORG-0002
New value
Text:

Failte Ireland requires additional training and mentoring support services in relation to Climate Action and Just Transition, which resulted in additional unanticipated expenditure and led to an increase in the anticipated contract value for Lot 1. The services will be drawn off the current contracts until such time as Fáilte Ireland can conclude the tender process for the successive framework/contracts.

Due to the unanticipated additional expenditure relating to Climate Action and Just Transition Failte Ireland expect to exceed the contract value for Lot 2 before to the conclusion of a number of ongoing training courses and the conclusion of a new tender process. The additional training and support services which were not anticipated at the time of entering into this contract, had to be actioned with immediate effect given the urgency of the requirements. Failte Ireland is of the view that it was justified in relying on the provisions of Article 72(1)(b) to increase the contract value to bring ongoing courses to a conclusion. This is on the basis that a change in provider would as a minimum lead to (i) significant technical and economic inconvenience and disruption to on-board a new provider during the transition process; (ii) prevent the conclusion of ongoing training programmes; (iii) raise issues of interchangeability or interoperability between the structures of training courses if a new provider was appointed (call-off contracts for delivery of the services by suppliers is booked directly through First Western); and (iv) would expose service delivery to a significant degree of risk and compromise service continuity while an alternative provider is secured. This is based on the specialist/expert nature of the services and the specific unique technical know-how and knowledge built up by First Western to deliver these services during the term of the Contracts which cannot be replicated by another provider at this stage.

Source: OJS 2025/S 051-164221 (2025-03-11)

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