Framework Agreement for the Provision of Managed Services to Deliver:
Lot 1 - The design, development, and provision of business capability building supports
Lot 2 - Destination and experience development expertise
Deadline
The time limit for receipt of tenders was 2022-07-04.
The procurement was published on 2022-06-03.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“The design, development, and provision of business capability building supports and Destination and experience development expertise
ED/2022/01 & IA/2022/01”
Products/services: Business development consultancy services📦
Short description:
“Framework Agreement for the Provision of Managed Services to Deliver:
Lot 1 - The design, development, and provision of business capability building...”
Short description
Framework Agreement for the Provision of Managed Services to Deliver:
Lot 1 - The design, development, and provision of business capability building supports
Lot 2 - Destination and experience development expertise
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Estimated value excluding VAT: EUR 10 000 000 💰
Information about lots
Tenders may be submitted for all lots
1️⃣ Scope of the procurement
Title: The design, development, and provision of business capability building supports
Title
Lot Identification Number: 1
Description
Additional products/services: Education and training services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“Framework Agreement for the Provision of Managed Services to Deliver:
ED/2022/01 - Lot 1 - The design, development, and provision of business capability...”
Description of the procurement
Framework Agreement for the Provision of Managed Services to Deliver:
ED/2022/01 - Lot 1 - The design, development, and provision of business capability building supports: Fáilte Ireland’s Enterprise Development team lead on the delivery of this strategic priority, bringing the thought leadership on approach to ensure current and future business capability gaps are addressed and Irish tourism businesses are equipped with the tools they may need to drive performance and growth. The target audience include all tourism businesses and relevant sector representative bodies.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 6 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
2️⃣ Scope of the procurement
Title: Destination and experience development
Title
Lot Identification Number: 2
Description
Description of the procurement:
“Framework Agreement for the Provision of Managed Services to Deliver:
IA/2022/01 Lot 2 - Destination and experience development expertise
The role of the...”
Description of the procurement
Framework Agreement for the Provision of Managed Services to Deliver:
IA/2022/01 Lot 2 - Destination and experience development expertise
The role of the DEDP is to support the development of the world-class experiences focused on the designated area or destination. These plans are organised into an experience development framework to be adopted as a commercial action plan over a five-year period. This framework will provide the context for tourism operators and stakeholders to work in partnership, create new and improved existing visitor experiences, and communicate coherent and unified stories to the visitor. The DEDP is a five-year commercial development plan for an area.
Show more Scope of the procurement
Estimated total value excluding VAT: EUR 4 000 000 💰
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As stated in the ITT document available for downloading from www.etenders.gov.ie” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions:
“As stated in the ITT document available for downloading from www.etenders.gov.ie”
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-07-04
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2023-07-04 📅
Conditions for opening of tenders: 2022-07-04
12:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties
2) This is the sole call for competition for this service.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.
4) Establishment of the framework will be subject to the approval of the competent authorities.
5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.
Show more Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010,...”
Precise information on deadline(s) for review procedures
The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.
Show more
Source: OJS 2022/S 109-308444 (2022-06-03)
Contract award notice (2022-08-17) Contracting authority Name and addresses
Contact person: Prucurement Unit
Phone: +353 188477888📞 Information about joint procurement
The contract is awarded by a central purchasing body
Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 10 000 000 💰
Information about lots
This contract is divided into lots ✅ Award criteria
Quality criterion (name): Fitness for Purpose of the Proposed Solution
Quality criterion (weighting): 40
Quality criterion (name): Account & Contract Management
Quality criterion (weighting): 20
Quality criterion (name): Reporting
Quality criterion (weighting): 5
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 35
Quality criterion (name): Contract Management & Resources
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 109-308444
Award of contract
1️⃣
Contract Number: Building Capability Building Supports
Lot Identification Number: 1
Title:
“The design, development, and provision of business capability building supports and Destination and experience development expertise”
Date of conclusion of the contract: 2022-08-17 📅
Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: First Western
National registration number: N/a
Postal address: Carrowkeel, Riverstown
Postal town: Sligo
Postal code: F52 FT99
Country: Ireland 🇮🇪
Phone: +353 0719165973📞
E-mail: info@firstwestern.ie📧
Fax: +353 0719165973 📠
Region: Éire/Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 6 000 000 💰
2️⃣
Contract Number: Destination Experience Development Expertise
Lot Identification Number: 2
Information about tenders
Number of tenders received: 2
Name and address of the contractor
Name: First Western Training Limited
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 4 000 000 💰
Source: OJS 2022/S 160-457261 (2022-08-17)
Contract award notice (2025-03-11) Object Scope of the procurement
Title: The design, development, and provision of business capability building supports and Destination and experience development expertise
Reference number: ED/2022/01 & IA/2022/01
Short description:
“Framework Agreement for the Provision of Managed Services to Deliver: Lot 1 - The design, development, and provision of business capability building...”
Short description
Framework Agreement for the Provision of Managed Services to Deliver: Lot 1 - The design, development, and provision of business capability building supports Lot 2 - Destination and experience development expertise
Show more
Type of contract: services
Total value of the procurement (excluding VAT): 11 250 000 EUR (framework approximate) 💰
Information about lots
This contract is divided into lots ✅ Description
Description of the procurement:
“Framework Agreement for the Provision of Managed Services to Deliver: ED/2022/01 - Lot 1 - The design, development, and provision of business capability...”
Description of the procurement
Framework Agreement for the Provision of Managed Services to Deliver: ED/2022/01 - Lot 1 - The design, development, and provision of business capability building supports: Fáilte Ireland’s Enterprise Development team lead on the delivery of this strategic priority, bringing the thought leadership on approach to ensure current and future business capability gaps are addressed and Irish tourism businesses are equipped with the tools they may need to drive performance and growth. The target audience include all tourism businesses and relevant sector representative bodies.
Show more
Duration: 4 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Description
Description of the procurement:
“Framework Agreement for the Provision of Managed Services to Deliver: IA/2022/01 Lot 2 - Destination and experience development expertise The role of the...”
Description of the procurement
Framework Agreement for the Provision of Managed Services to Deliver: IA/2022/01 Lot 2 - Destination and experience development expertise The role of the DEDP is to support the development of the world-class experiences focused on the designated area or destination. These plans are organised into an experience development framework to be adopted as a commercial action plan over a five-year period. This framework will provide the context for tourism operators and stakeholders to work in partnership, create new and improved existing visitor experiences, and communicate coherent and unified stories to the visitor. The DEDP is a five-year commercial development plan for an area.
Show more Title
Lot Identification Number: LOT-0002
Award of contract
1️⃣
Lot Identification Number: LOT-0001
The design, development, and provision of business capability building supports and Destination and experience development expertise
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 6 000 000 EUR 💰
Name and address of the contractor
National registration number: n/a
Region: Dublin🏙️
2️⃣
Lot Identification Number: LOT-0002
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 4 000 000 EUR 💰
Contracting authority Name and addresses
National registration number: 236708
Region: Dublin🏙️ Information about joint procurement
The contract is awarded by a central purchasing body ✅
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of the framework will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return FULLY COMPLETED tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.
Show more Review body
National registration number: n/a
Region: Dublin🏙️ Service from which information about the review procedure may be obtained
Name: High Court
National registration number: n/a
Postal address: Chief Registrar, The Four Courts
Postal code: 7
Postal town: Dublin
Region: Dublin🏙️
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: www.courts.ie🌏 Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Changes New value
Text:
“Failte Ireland requires additional training and mentoring support services in relation to Climate Action and Just Transition, which resulted in additional...”
Text
Failte Ireland requires additional training and mentoring support services in relation to Climate Action and Just Transition, which resulted in additional unanticipated expenditure and led to an increase in the anticipated contract value for Lot 1. The services will be drawn off the current contracts until such time as Fáilte Ireland can conclude the tender process for the successive framework/contracts.
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Text:
“Due to the unanticipated additional expenditure relating to Climate Action and Just Transition Failte Ireland expect to exceed the contract value for Lot 2...”
Text
Due to the unanticipated additional expenditure relating to Climate Action and Just Transition Failte Ireland expect to exceed the contract value for Lot 2 before to the conclusion of a number of ongoing training courses and the conclusion of a new tender process. The additional training and support services which were not anticipated at the time of entering into this contract, had to be actioned with immediate effect given the urgency of the requirements. Failte Ireland is of the view that it was justified in relying on the provisions of Article 72(1)(b) to increase the contract value to bring ongoing courses to a conclusion. This is on the basis that a change in provider would as a minimum lead to (i) significant technical and economic inconvenience and disruption to on-board a new provider during the transition process; (ii) prevent the conclusion of ongoing training programmes; (iii) raise issues of interchangeability or interoperability between the structures of training courses if a new provider was appointed (call-off contracts for delivery of the services by suppliers is booked directly through First Western); and (iv) would expose service delivery to a significant degree of risk and compromise service continuity while an alternative provider is secured. This is based on the specialist/expert nature of the services and the specific unique technical know-how and knowledge built up by First Western to deliver these services during the term of the Contracts which cannot be replicated by another provider at this stage.
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Source: OJS 2025/S 051-164221 (2025-03-11)