This contract relates to the supply, implementation and support of Customer Relationship Management software which will support:
(a) All student recruitment activities across UCD (including EU recruitment, non-EU recruitment and executive education)
(b) Online applications process for admitting students onto programmes
(c) Partnership activities of UCD Global
Detailed requirements are specified in the tender documents. In the future, it is our ambition to adopt the selected CRM in further areas of UCD including Alumni Development. Therefore, we have included additional requirements from these areas in our specification and are looking for indicative costs. However, these areas are not within the initial scope of this contract.
Deadline
The time limit for receipt of tenders was 2022-11-17.
The procurement was published on 2022-10-10.
Object Scope of the procurement
Title:
“Supply, Installation, Commissioning & Support of a Recruitment & Partnership CRM Solution
UCDOPP5293”
Products/services: Software package and information systems📦
Short description:
“This contract relates to the supply, implementation and support of Customer Relationship Management software which will support:
(a) All student recruitment...”
Short description
This contract relates to the supply, implementation and support of Customer Relationship Management software which will support:
(a) All student recruitment activities across UCD (including EU recruitment, non-EU recruitment and executive education)
(b) Online applications process for admitting students onto programmes
(c) Partnership activities of UCD Global
Detailed requirements are specified in the tender documents. In the future, it is our ambition to adopt the selected CRM in further areas of UCD including Alumni Development. Therefore, we have included additional requirements from these areas in our specification and are looking for indicative costs. However, these areas are not within the initial scope of this contract.
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Estimated value excluding VAT: EUR 5 000 000 💰
This contract relates to the supply, implementation and support of Customer Relationship Management software which will support:
(a) All student recruitment activities across UCD (including EU recruitment, non-EU recruitment and executive education)
(b) Online applications process for admitting students onto programmes
(c) Partnership activities of UCD Global
Detailed requirements are specified in the tender documents. In the future, it is our ambition to adopt the selected CRM in further areas of UCD including Alumni Development. Therefore, we have included additional requirements from these areas in our specification and are looking for indicative costs. However, these areas are not within the initial scope of this contract.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 5 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Additional information: Please refer to the tender documentation.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Please refer to the tender documentation
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: Please refer to the tender documentation
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-11-17
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2023-05-26 📅
Conditions for opening of tenders: 2022-11-17
12:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
Please refer to the tender documentation
Review body
Name: Courts Service
Postal address: Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 199-562583 (2022-10-10)