Private Health Insurance Claim Resolution Services within the Voluntary and Statutory Acute Public Hospital Sector

Health Service Executive (HSE)

Private Health Insurance Claim Resolution Services within the Voluntary and Statutory Acute Public Hospital Sector

Deadline
The time limit for receipt of tenders was 2022-02-04. The procurement was published on 2022-01-04.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-01-04 Contract notice
2022-08-16 Contract award notice
Contract notice (2022-01-04)
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: N/a
Postal address: Head Office
Postal town: Naas
Postal code: Millennium Park
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Margaret Delaney
Phone: +353 0579370683 ๐Ÿ“ž
E-mail: margaret.delaney@hse.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.hse.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204266&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204266&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title:
โ€œPrivate Health Insurance Claim Resolution Services within the Voluntary and Statutory Acute Public Hospital Sector HSE 17596โ€
Products/services: Health services ๐Ÿ“ฆ
Short description:
โ€œPrivate Health Insurance Claim Resolution Services within the Voluntary and Statutory Acute Public Hospital Sectorโ€
Estimated value excluding VAT: EUR 8 000 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: Accident and health insurance services ๐Ÿ“ฆ
Additional products/services: Health insurance services ๐Ÿ“ฆ
Additional products/services: Voluntary health insurance services ๐Ÿ“ฆ
Additional products/services: Medical insurance services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Description of the procurement:
โ€œPrivate Health Insurance Claim Resolution Services within the Voluntary and Statutory Acute Public Hospital Sectorโ€
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 8 000 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals:
โ€œThe Framework Agreement is for a maximum of 2 years with the option to extend for 2 further periods of up to 12 months each.โ€
Additional information: Please refer to RFT documentation for all details

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: Please refer to RFT documentation for details
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: Please refer to RFT documentation for all details
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Procedure
Type of procedure
Restricted procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-02-04 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 3

Complementary information
Information about recurrence
This is a recurrent procurement โœ…
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 005-008044 (2022-01-04)
Contract award notice (2022-08-16)
Object
Scope of the procurement
Short description:
โ€œSingle Supplier Framework Agreement - Private Health Insurance Claim Resolution Services within the Voluntary and Statutory Acute Public Hospital Sectorโ€
Total value of the procurement (excluding VAT): EUR 1 ๐Ÿ’ฐ
Award criteria
Quality criterion (name): Management and Selection of Resources - Continuity of Supply
Quality criterion (weighting): 20
Quality criterion (name): Planning and Service Methodology
Quality criterion (name): Location Management, Reporting & Managing Change
Cost criterion (name): Commission Payable
Cost criterion (weighting): 40

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 005-008044

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title:
โ€œPrivate Health Insurance Claim Resolution Services within the Voluntary and Statutory Acute Public Hospital Sectorโ€
Date of conclusion of the contract: 2022-08-12 ๐Ÿ“…
Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Dunraven Point of Care Limited (Trading as Dunraven Health Services)
National registration number: IE3417205VH
Postal address: 2055 Castle Drive, City West Business Campus,
Postal town: Dublin 24.
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 871918757 ๐Ÿ“ž
E-mail: fergal@dunravenhealth.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: www.dunravenhealth.ie ๐ŸŒ
The contractor is an SME โœ…
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 8 100 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 1 ๐Ÿ’ฐ

Complementary information
Additional information

โ€œPlease see the Invitation to Tender documentation published with the Contract Notice on www.etenders.gov.ieโ€
Source: OJS 2022/S 159-454464 (2022-08-16)