Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health

Department of Health

The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.

Deadline

The time limit for receipt of tenders was 2022-02-11. The procurement was published on 2021-12-17.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2021-12-17 Contract notice
2022-05-31 Contract award notice
Contract notice (2021-12-17)
Object
Scope of the procurement
Title: Health services
Reference number: PROJ ID PROJ000007070
Short description:
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Health services 📦
Additional CPV: Administrative healthcare services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Health
Postal address: NPSO, Miesian Plaza, 50-58 Baggot Street,
Postal code: Dublin
Postal town: Dublin 2, D02 XW14
Contact
Internet address: http://www.health.gov.ie 🌏
E-mail: npsoirl@health.gov.ie 📧
Phone: +353 16354000 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204392&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204392&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-12-17 📅
Submission deadline: 2022-02-11 📅
Publication date: 2021-12-22 📅
Identifiers
Notice number: 2021/S 248-656956
Refers to notice: 2021/S 182-473556
OJ-S issue: 248
Additional information
Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT 204985)

Object
Scope of the procurement
Estimated total value: 31 500 000 EUR 💰
Short description:
The Minister for Health (the “Contracting Authority”) invites tenders (“Tenders”) to this request for tenders (“RFT”) from economic operators (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the ”Services”).
In summary, the Services comprise:
The intention of the service is to empower the service user to speak for themselves and feel confident and supported to voice their own concerns. PAS may help by providing the service user with information, enabling them to decide whether or not they wish to pursue a formal complaint or to understand what happened. PAS will not provide on-going advocacy for service users outside of the health-related complaints or patient safety incidents.
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The closing date for receipt of clarifications is: 12:00 Noon – Friday, 21st January 2022.
Tenderers are advised to refer to the Request for Tender Document prior to submitting any requests for clarification.
The Tender Response Date is: 12:00 Noon – Friday, 11th February 2022.
Estimated value excluding VAT: 31 500 000 EUR 💰
Duration: 60 months
Description of options:
The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
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Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: Please consult the RFT documentation for this competition (RFT 204985)
Economic and financial standing: Please consult the RFT documentation for this competition (RFT 204985)
Minimum level(s) of standards: Please consult the RFT documentation for this competition (RFT 204985)
Technical and professional ability: Please consult the RFT documentation for this competition (RFT 204985)
Contract execution
Contract performance conditions: Please consult the RFT documentation for this competition (RFT 204985)

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2022-02-11 📅
Tender opening time: 12:00

Contracting authority
Contact
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=204392&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18866000 📞
Information about review deadlines: Please consult your own legal advisors.
Source: OJS 2021/S 248-656956 (2021-12-17)
Contract award notice (2022-05-31)
Object
Scope of the procurement
Total value of the procurement: 30226947.07 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Contact
E-mail: support@ogp.gov.ie 📧

Reference
Dates
Date dispatched: 2022-05-31 📅
Publication date: 2022-06-03 📅
Identifiers
Notice number: 2022/S 107-301532
Refers to notice: 2021/S 248-656956
OJ-S issue: 107

Object
Place of performance
Main site or place of performance: Multiple locations in Republic of Ireland

Procedure
Award criteria
Quality criterion (name): Management Plan
Quality criterion (weighting): 65
Quality criterion (name): Service Delivery Plan
Quality criterion (weighting): 320
Quality criterion (name): Communication & Engagement Plan
Quality criterion (weighting): 100
Quality criterion (name): Business Plan
Quality Assurance Plan
Quality criterion (weighting): 50
Quality criterion (name): Data Protection Plan
Quality criterion (weighting): 35
Quality criterion (name): Business Continuity Plan
Quality criterion (weighting): 30
Cost criterion (name): Cost
Cost criterion (weighting): 300

Award of contract
Date of contract conclusion: 2022-05-10 📅
Name: National Advocacy Service for People with Disabilities
National registration number: 536239
Postal address: Unit 3 Marshalsea Court, 22/23 Merchants Quay
Postal town: Dublin
Postal code: D08 AEY8
Country: Ireland 🇮🇪
Phone: +353 761079610 📞
E-mail: louise.loughlin@advocacy.ie 📧
Internet address: http://https://advocacy.ie/ 🌏
Total value of the procurement: 30226947.07 EUR 💰
Information about tenders
Number of tenders received: 1
Source: OJS 2022/S 107-301532 (2022-05-31)
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