The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
Deadline
The time limit for receipt of tenders was 2022-02-11.
The procurement was published on 2021-12-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2021-12-17) Object Scope of the procurement
Title: Health services
Reference number: PROJ ID PROJ000007070
Short description:
“The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint,...”
Short description
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
Show more Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Health services📦
Additional CPV: Administrative healthcare services📦 Place of performance
NUTS region: Éire/Ireland🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Reference Dates
Date dispatched: 2021-12-17 📅
Submission deadline: 2022-02-11 📅
Publication date: 2021-12-22 📅
Identifiers
Notice number: 2021/S 248-656956
Refers to notice: 2021/S 182-473556
OJ-S issue: 248
Additional information
“Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT 204985)”
Source: OJS 2021/S 248-656956 (2021-12-17)
Contract award notice (2022-05-31) Object Scope of the procurement
Total value of the procurement: 30226947.07 EUR 💰
Notice metadata
Document type: Contract award notice