The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
Deadline
The time limit for receipt of tenders was 2022-02-11.
The procurement was published on 2021-12-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health
PROJ ID PROJ000007070”
Products/services: Health services📦
Short description:
“The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint,...”
Short description
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
Show more
Estimated value excluding VAT: EUR 31 500 000 💰
The Minister for Health (the “Contracting Authority”) invites tenders (“Tenders”) to this request for tenders (“RFT”) from economic operators (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the ”Services”).
In summary, the Services comprise:
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
The intention of the service is to empower the service user to speak for themselves and feel confident and supported to voice their own concerns. PAS may help by providing the service user with information, enabling them to decide whether or not they wish to pursue a formal complaint or to understand what happened. PAS will not provide on-going advocacy for service users outside of the health-related complaints or patient safety incidents.
The closing date for receipt of clarifications is: 12:00 Noon – Friday, 21st January 2022.
Tenderers are advised to refer to the Request for Tender Document prior to submitting any requests for clarification.
The Tender Response Date is: 12:00 Noon – Friday, 11th February 2022.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 31 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Information about options
Options ✅
Description of options:
“The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension...”
Description of options
The Contracting Authority reserves the right to extend the Term for a period or periods of up to twelve (12) months with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the Contracting Authority’s obligations at law.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Please consult the RFT documentation for this competition (RFT 204985)
Economic and financial standing
List and brief description of selection criteria: Please consult the RFT documentation for this competition (RFT 204985)
Conditions for participation
Please consult the RFT documentation for this competition (RFT 204985)
Technical and professional ability
List and brief description of selection criteria: Please consult the RFT documentation for this competition (RFT 204985)
Conditions for participation
Conditions for participation (technical and professional ability): Please consult the RFT documentation for this competition (RFT 204985)
Conditions related to the contract
Contract performance conditions: Please consult the RFT documentation for this competition (RFT 204985)
Procedure Type of procedure
Open procedure
Administrative information
Previous publication concerning this procedure: 2021/S 182-473556
Time limit for receipt of tenders or requests to participate: 2022-02-11
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2022-02-11
12:00 📅
Complementary information Additional information
“Please refer to the Request for Tender documents associated with the notice published on www.etenders.gov.ie (RFT 204985)” Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18866000📞 Review procedure
Precise information on deadline(s) for review procedures: Please consult your own legal advisors.
Source: OJS 2021/S 248-656956 (2021-12-17)
Contract award notice (2022-05-31) Contracting authority Name and addresses
E-mail: support@ogp.gov.ie📧
Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 30226947.07 💰
Description
Main site or place of performance: Multiple locations in Republic of Ireland
Description of the procurement:
“In summary, the Services comprise:
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or...”
Description of the procurement
In summary, the Services comprise:
The Patient Advocacy Service (PAS) provides a free and independent national service to help service users making or intending to make a formal complaint, regarding the care they have received. PAS support complaints made through the Health Service Executive (HSE) "Your Service Your Say" process or other relevant complaints procedures. PAS also help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents. PAS was initially established for public acute hospital users, however since June 2021 the roll-out of its services to HSE operated nursing homes has begun. The next iteration of PAS will include expansion to private nursing homes and will progress expansion to the provision of advocacy in Mental Health Services, within the lifetime and cost of the contract.
The intention of the service is to empower the service user to speak for themselves and feel confident and supported to voice their own concerns. PAS may help by providing the service user with information, enabling them to decide whether or not they wish to pursue a formal complaint or to understand what happened. PAS will not provide on-going advocacy for service users outside of the health-related complaints or patient safety incidents.
Show more Award criteria
Quality criterion (name): Management Plan
Quality criterion (weighting): 65
Quality criterion (name): Service Delivery Plan
Quality criterion (weighting): 320
Quality criterion (name): Communication & Engagement Plan
Quality criterion (weighting): 100
Quality criterion (name): Business Plan
Quality criterion (name): Quality Assurance Plan
Quality criterion (weighting): 50
Quality criterion (name): Data Protection Plan
Quality criterion (weighting): 35
Quality criterion (name): Business Continuity Plan
Quality criterion (weighting): 30
Cost criterion (name): Cost
Cost criterion (weighting): 300
Procedure Administrative information
Previous publication concerning this procedure: 2021/S 248-656956
Award of contract
1️⃣
Contract Number: 1
Title:
“Request for Tenders for the Provision of the Patient Advocacy Service on behalf of Department of Health”
Date of conclusion of the contract: 2022-05-10 📅
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: National Advocacy Service for People with Disabilities
National registration number: 536239
Postal address: Unit 3 Marshalsea Court, 22/23 Merchants Quay
Postal town: Dublin
Postal code: D08 AEY8
Country: Ireland 🇮🇪
Phone: +353 761079610📞
E-mail: louise.loughlin@advocacy.ie📧
Region: Éire/Ireland🏙️
URL: http://https://advocacy.ie/ 🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 30226947.07 💰
Source: OJS 2022/S 107-301532 (2022-05-31)