Multi Party Framework Agreement for Specialist Services relating to Delivery of Design-Thinking Services

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland is seeking to establish three Framework agreements for the provision of design thinking services. The successful tenderer will comprise a highly experienced team with an extensive track record which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality.

Deadline

The time limit for receipt of tenders was 2021-03-04. The procurement was published on 2021-02-02.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who?

• Fáilte Ireland-National Tourism Development Authority

What?

• General management consultancy services › Business development consultancy services

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-02-02	Contract notice
2021-09-16	Contract award notice
2021-09-22	Contract award notice

Contract notice (2021-02-02)
Object
Scope of the procurement
Title: Business and management consultancy and related services
Reference number: EV/2021/01
Short description:

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Business and management consultancy and related services 📦
Additional CPV: Business development consultancy services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal town: Dublin 1
Contact
Internet address: http://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847888 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182193&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182193&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-02-02 📅
Submission deadline: 2021-03-04 📅
Publication date: 2021-02-05 📅
Identifiers
Notice number: 2021/S 025-060390
OJ-S issue: 25
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers; 4) Establishment of this contract will be subject to the approval of the competent authorities; 5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract, the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at anytime; 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition at the evaluation stage.

Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of this contract will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract, the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at anytime;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition at the evaluation stage.

Object
Scope of the procurement
Estimated total value: 350 000 EUR 💰
Title of the lot: Application of Design Thinking interventions to Fulfil a Range of Strategic Assignments
Lot number: 1
Short description:

Application of design thinking interventions to fulfil a range of strategic assignments. Strategic assignments can range in their aims but will be focused upon any area of activity of a national enterprise agency, including optimising the development and delivery of initiatives to achieved Fáilte Ireland’s strategy and related challenges organisational excellence.

Assignments must utilise robust application of design-thinking principles using a range of innovative delivery methods including but not limited to:

1) On site and remote workshops;

2) Conference calls/video sessions with individuals and groups who may be geographically disparate or who require sessions to be delivery remotely without impacting on the effectiveness of the sessions;

3) Other innovative and imaginative methods to deliver projects which may be suggested by the tenderer;

4) Flexible and agile sessions through both face to face/on site sessions and also if required, through online platforms using remote facilitation tools and techniques capable of delivering the same quality of outputs onsite sessions are not possible due to circumstances;

5) Provision a process and procedure documentation service to ensure that workshop/session outcomes are documented and implemented.

Duration: 48 months
Title of the lot: Delivery of Education and Learning Support to Fáilte Ireland on the Ethos, Principles and Practical Application of Design Thinking
Lot number: 2
Short description:

Delivery of education and learning support to Fáilte Ireland on the ethos, principles and practical application of design thinking

1) Educate Fáilte Ireland management and staff on the field of design-thinking – its background, principles, purpose and benefits;

2) Support the development of practical Design Thinking skills with the organisation;

3) Use case studies and real-world examples, including public sector examples, to demonstrate the practical application of design-thinking in organisations, the identification of solutions and the outcomes/lessons learnt.

Title of the lot: Utilisation of Design Thinking to Drive Solutions and Improvements for Multi-channel, Technology-led Systems and Processes
Lot number: 3
Short description:

Utilisation of design thinking to drive solutions and improvements for multi-channel, technology-led systems and processes

1) Utilise design thinking to support internal business process improvements – enabling teams to work more effectively within own divisions and also cross functionally with other business units;

2) Utilise design thinking to support external business process improvements to drive delivery of better services to external business clients and consumers;

3) Utilise design thinking to support new product, project or service design.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity: As stated in the ITT document available for downloading from www.etenders.gov.ie
Economic and financial standing: As stated in the ITT document available for downloading from www.etenders.gov.ie
Minimum level(s) of standards: As stated in the ITT document available for downloading from www.etenders.gov.ie
Technical and professional ability: As stated in the ITT document available for downloading from www.etenders.gov.ie
Contract execution
Contract performance conditions: As stated in the ITT document available for downloading from www.etenders.gov.ie

Procedure
Legal basis: 32014L0024
Number of participants to be contemplated: 5
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2021-03-04 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Sabrina Jones
Internet address: www.failteireland.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=182193&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of this contract will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the contract with the designated successful tenderer emerging from this competitive process or if having concluded contract, the contracting authority considers that the successful tenderer has not met or cannot meet its obligations, the contracting authority reserves the right to contract with the next highest scoring tenderer on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, at anytime;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses with missing or incomplete information. Therefore, tenderers are advised to ensure that they return fully completed tenders in order to avoid the risk of elimination from the competition at the evaluation stage.

Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: www.courts.ie 🌏
Information about review deadlines:

The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that contract.

Source: OJS 2021/S 025-060390 (2021-02-02)

Contract award notice (2021-09-16)
Object
Scope of the procurement
Short description:

Fáilte Ireland is seeking to establish three Framework Agreements for the provision of Design Thinking Services. The successful tenderer will comprise a highly experienced team with an extensive track record which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality.

Total value of the procurement: 750 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal code: 1
Postal town: Dublin

Reference
Dates
Date dispatched: 2021-09-16 📅
Publication date: 2021-09-21 📅
Identifiers
Notice number: 2021/S 183-476924
Refers to notice: 2021/S 025-060390
OJ-S issue: 183

Object
Scope of the procurement
Title of the lot: Application of Design Thinking interventions to fulfil a range of strategic assignments
Short description:

Application of Design Thinking interventions to fulfil a range of strategic assignments. Strategic assignments can range in their aims but will be focused upon any area of activity of a national enterprise agency, including optimising the development and delivery of initiatives to achieved Fáilte Ireland’s strategy and related challenges organisational excellence.

1. On site and remote workshops

2. Conference calls/video sessions with individuals and groups who may be geographically disparate or who require sessions to be delivery remotely without impacting on the effectiveness of the sessions

3. Other innovative and imaginative methods to deliver projects which may be suggested by the tenderer

4. Flexible and agile sessions through both face to face/on site sessions and also if required, through online platforms using remote facilitation tools and techniques capable of delivering the same quality of outputs onsite sessions are not possible due to circumstances

5. Provision a process and procedure documentation service to ensure that workshop/session outcomes are documented and implemented

Title of the lot: Delivery of education and learning support to Fáilte Ireland on the ethos, principles and practical application of Design Thinking
Short description:

Delivery of education and learning support to Fáilte Ireland on the ethos, principles and practical application of Design Thinking

1. Educate Fáilte Ireland management and staff on the field of Design-thinking – its background, principles, purpose and benefits

2. Support the development of practical Design Thinking skills with the organisation

3. Use case studies and real-world examples, including public sector examples, to demonstrate the practical application of Design-thinking in organisations, the identification of solutions and the outcomes/lessons learnt

Title of the lot: Utilisation of Design Thinking to drive solutions and improvements for multi-channel, technology-led systems and processes
Short description:

Utilisation of Design Thinking to drive solutions and improvements for multi-channel, technology-led systems and processes

1. Utilise Design Thinking to support internal business process improvements – enabling teams to work more effectively within own Divisions and also cross functionally with other business units

2. Utilise Design Thinking to support external business process improvements to drive delivery of better services to external business clients and consumers

3. Utilise Design Thinking to support new product, project or service design

Procedure
Award criteria
Quality criterion (name): Methodological Approach
Quality criterion (weighting): 30
Quality criterion (name): Delivery Skills and Expertise
Quality criterion (weighting): 20
Quality criterion (name): Project Management & Deliverables
Quality criterion (weighting): 10
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 40
Quality criterion (name): Competency and Expertise

Award of contract
Date of contract conclusion: 2021-09-16 📅
Name: BearingPoint Ireland
National registration number: IE 9761673F
Postal address: Montague House
Postal town: Dublin 2
Postal code: Adelaide Road
Country: Ireland 🇮🇪
Phone: +353 14181176 📞
E-mail: andrew.montgomery@bearingpoint.com 📧
Internet address: http://www.bearingpoint.com 🌏
Total value of the procurement: 2 500 000 EUR 💰
Name: Big Motive
National registration number: 848824483
Postal address: 2nd Floor, The Flatiron, 64-66 Upper Church Lane
Postal town: Belfast
Postal code: BT1 4QL
Country: United Kingdom 🇬🇧
Phone: +44 2890241033 📞
E-mail: jc@bigmotive.com 📧
Internet address: http://www.bigmotive.com 🌏
Name: Cardiff Metropolitan University
National registration number: GB542915736
Postal address: 200 Western Avenue
Postal town: Cardiff
Postal code: CF5 2YB
E-mail: awhicher@cardiffmet.ac.uk 📧
Internet address: http://www.pdr-online.com 🌏
Total value of the procurement: 250 000 EUR 💰
Name: Design Intervention
National registration number: 7567663C
Postal address: Fennagh, Glencar,
Postal town: Manorhamilton
Postal code: Na
E-mail: lryan@designintervention.ie 📧
Internet address: http://www.designintervention.ie 🌏
Name: Fathom
National registration number: NI616844
Postal address: Midtown Centre, 25 Talbot Street, Belfast BT1 2LD
Postal code: Antrim
Phone: +44 2890992882 📞
E-mail: gareth@fathom.pro 📧
Internet address: http://www.fathom.pro 🌏
Information about tenders
Number of tenders received: 10

Complementary information
Review body
Postal town: Dublin
Postal code: 7
Source: OJS 2021/S 183-476924 (2021-09-16)

Contract award notice (2021-09-22)
Object
Scope of the procurement
Total value of the procurement: 750 000 EUR 💰

Reference
Dates
Date dispatched: 2021-09-22 📅
Publication date: 2021-09-27 📅
Identifiers
Notice number: 2021/S 187-487198
Refers to notice: 2021/S 183-476924
OJ-S issue: 187
Source: OJS 2021/S 187-487198 (2021-09-22)

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