Field Agent Services
Electricity Supply Board (ESB)
The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.
Electric Ireland wishes to appoint an experienced field service agency to provide a range of account engagement and field services.
Where customers are in debt and fail to engage or in order to determine that a property is vacant, an integral part of the collection process will require a field agent presence for a pre-disconnection visit.
The time limit for receipt of tenders was 2021-06-18. The procurement was published on 2021-05-14.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What? Where?
Procurement history
| Date | Document |
|---|---|
| 2021-05-14 | Contract notice |
| 2022-08-19 | Contract award notice |
Contract notice (2021-05-14)
Object
Scope of the procurement
Title: Collection agency services
Reference number: SSCON 5789
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services 📦
Additional CPV: Collection agency services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal code: East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: peter.coughlan@esb.ie 📧
Phone: +353 17026299 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-05-14 📅
Submission deadline: 2021-06-18 📅
Publication date: 2021-05-19 📅
Identifiers
Notice number: 2021/S 096-251889
OJ-S issue: 96
Additional information
Available on eTenders.
Object
Scope of the procurement
Short description:
Estimated total value: 1 EUR 💰
Short description:
Duration: 84 months
Description of renewals:
Place of performance
Main site or place of performance: Island of Ireland.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2021-07-30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Peter Coughlan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Object
Scope of the procurement
Title: Collection agency services
Reference number: SSCON 5789
Short description:
The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.
Electric Ireland wishes to appoint an experienced field service agency to provide a range of account engagement and field services.
Where customers are in debt and fail to engage or in order to determine that a property is vacant, an integral part of the collection process will require a field agent presence for a pre-disconnection visit.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services 📦
Additional CPV: Collection agency services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal code: East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: peter.coughlan@esb.ie 📧
Phone: +353 17026299 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2021-05-14 📅
Submission deadline: 2021-06-18 📅
Publication date: 2021-05-19 📅
Identifiers
Notice number: 2021/S 096-251889
OJ-S issue: 96
Additional information
Available on eTenders.
Object
Scope of the procurement
Short description:
The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.
Electric Ireland wishes to appoint an experienced field service agency to provide a range of account engagement and field services.
Where customers are in debt and fail to engage or in order to determine that a property is vacant, an integral part of the collection process will require a field agent presence for a pre-disconnection visit.
Short description:
The contracting entity intends to procure a single-supplier framework agreement for field agent services on the island of Ireland.
Estimated value excluding VAT: 1 EUR 💰
Duration: 84 months
Description of renewals:
Framework is for 3 years with an option to extend by up to 48 months in 1 or more increments at the discretion of the ESB.
Description of options:
Option to extend by up to 48 months in 1 or more increments at the discretion of the ESB.
Additional information: Available on eTenders.
Place of performance
Main site or place of performance: Island of Ireland.
Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services.
Economic and financial standing:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.
Minimum level(s) of standards:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services.
Technical and professional ability:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.
List and brief description of rules and criteria:
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services.
Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2021-07-30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Peter Coughlan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏
Reference
Additional information
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services
Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services
Source: OJS 2021/S 096-251889 (2021-05-14)
Contract award notice (2022-08-19)
Object
Scope of the procurement
Short description:
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 27 Fitzwilliam Street Lower
Postal town: Dublin 2
Contact
E-mail: jason.weldon@esb.ie 📧
Reference
Dates
Date dispatched: 2022-08-19 📅
Publication date: 2022-08-24 📅
Identifiers
Notice number: 2022/S 162-462413
Refers to notice: 2021/S 096-251889
OJ-S issue: 162
Additional information
Available on eTenders
Object
Scope of the procurement
Description of options:
Place of performance
Main site or place of performance: Island of Ireland
Award of contract
Date of contract conclusion: 2022-08-16 📅
Name: Debitask Collection Services Limited
Postal address: IDA Bray Business Park, Bray
Postal town: Co Wicklow
Country: Ireland 🇮🇪
Contracting authority
Contact
Contact point: Jason Weldon
Source: OJS 2022/S 162-462413 (2022-08-19)
Object
Scope of the procurement
Short description:
The Contracting Entity has procured a single-supplier framework agreement for Field Agent Services on the Island of Ireland.
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 27 Fitzwilliam Street Lower
Postal town: Dublin 2
Contact
E-mail: jason.weldon@esb.ie 📧
Reference
Dates
Date dispatched: 2022-08-19 📅
Publication date: 2022-08-24 📅
Identifiers
Notice number: 2022/S 162-462413
Refers to notice: 2021/S 096-251889
OJ-S issue: 162
Additional information
Available on eTenders
Object
Scope of the procurement
Description of options:
Option to extend by up to 48 months in 1 or more increments at the discretion of the ESB
Additional information: Available on eTenders
Place of performance
Main site or place of performance: Island of Ireland
Award of contract
Date of contract conclusion: 2022-08-16 📅
Name: Debitask Collection Services Limited
Postal address: IDA Bray Business Park, Bray
Postal town: Co Wicklow
Country: Ireland 🇮🇪
Contracting authority
Contact
Contact point: Jason Weldon
Source: OJS 2022/S 162-462413 (2022-08-19)
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