Field Agent Services

Electricity Supply Board (ESB)

The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.
Electric Ireland wishes to appoint an experienced field service agency to provide a range of account engagement and field services.
Where customers are in debt and fail to engage or in order to determine that a property is vacant, an integral part of the collection process will require a field agent presence for a pre-disconnection visit.

Deadline
The time limit for receipt of tenders was 2021-06-18. The procurement was published on 2021-05-14.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2021-05-14 Contract notice
2022-08-19 Contract award notice
Contract notice (2021-05-14)
Object
Scope of the procurement
Title: Collection agency services
Reference number: SSCON 5789
Short description:
“The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Collection agency services 📦
Additional CPV: Collection agency services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal code: East Wall Road
Postal town: Dublin 3
Contact
Internet address: http://www.esb.ie 🌏
E-mail: peter.coughlan@esb.ie 📧
Phone: +353 17026299 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=188979&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-05-14 📅
Submission deadline: 2021-06-18 📅
Publication date: 2021-05-19 📅
Identifiers
Notice number: 2021/S 096-251889
OJ-S issue: 96
Additional information

“Available on eTenders.”
Source: OJS 2021/S 096-251889 (2021-05-14)
Contract award notice (2022-08-19)
Object
Scope of the procurement
Short description:
“The Contracting Entity has procured a single-supplier framework agreement for Field Agent Services on the Island of Ireland.”
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 27 Fitzwilliam Street Lower
Postal town: Dublin 2
Contact
E-mail: jason.weldon@esb.ie 📧

Reference
Dates
Date dispatched: 2022-08-19 📅
Publication date: 2022-08-24 📅
Identifiers
Notice number: 2022/S 162-462413
Refers to notice: 2021/S 096-251889
OJ-S issue: 162
Additional information

“Available on eTenders”
Source: OJS 2022/S 162-462413 (2022-08-19)
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