The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.
Electric Ireland wishes to appoint an experienced field service agency to provide a range of account engagement and field services.
Where customers are in debt and fail to engage or in order to determine that a property is vacant, an integral part of the collection process will require a field agent presence for a pre-disconnection visit.
Deadline
The time limit for receipt of tenders was 2021-06-18.
The procurement was published on 2021-05-14.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Field Agent Services
SSCON 5789
Products/services: Collection agency services📦
Short description:
“The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.
Electric Ireland wishes...”
Short description
The contracting entity intends to procure a single-supplier framework agreement for field agent services on the Island of Ireland.
Electric Ireland wishes to appoint an experienced field service agency to provide a range of account engagement and field services.
Where customers are in debt and fail to engage or in order to determine that a property is vacant, an integral part of the collection process will require a field agent presence for a pre-disconnection visit.
1️⃣
Additional products/services: Collection agency services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Island of Ireland.
Description of the procurement:
“The contracting entity intends to procure a single-supplier framework agreement for field agent services on the island of Ireland.
Electric Ireland wishes...”
Description of the procurement
The contracting entity intends to procure a single-supplier framework agreement for field agent services on the island of Ireland.
Electric Ireland wishes to appoint an experienced field service agency to provide a range of account engagement and field services.
Where customers are in debt and fail to engage or in order to determine that a property is vacant, an integral part of the collection process will require a field agent presence for a pre-disconnection visit.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 84
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“Framework is for 3 years with an option to extend by up to 48 months in 1 or more increments at the discretion of the ESB.” Information about options
Options ✅
Description of options:
“Option to extend by up to 48 months in 1 or more increments at the discretion of the ESB.” Description
Additional information: Available on eTenders.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent...”
List and brief description of conditions
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services.
Show more Economic and financial standing
List and brief description of selection criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.” Conditions for participation
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent...”
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services.
Show more Technical and professional ability
List and brief description of selection criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID xxxxxx.” Conditions for participation
Conditions for participation (technical and professional ability):
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent...”
Conditions for participation (technical and professional ability)
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services.
Show more
List and brief description of rules and criteria:
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent...”
List and brief description of rules and criteria
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-06-18
12:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2021-07-30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Additional information
“As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services”
As stated in procurement qualification questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services
Show more Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services”
Precise information on deadline(s) for review procedures
As stated in Procurement Qualification Questionnaire (PQQ) available to download from www.etenders.gov.ie using RFT ID RFT 190393 - SSCON 5789 — Field Agent Services
Show more
Source: OJS 2021/S 096-251889 (2021-05-14)
Contract award notice (2022-08-19) Contracting authority Name and addresses
Name: Electricity Supply Board ( ESB )
Postal address: 27 Fitzwilliam Street Lower
Postal town: Dublin 2
Contact person: Jason Weldon
E-mail: jason.weldon@esb.ie📧
Object Scope of the procurement
Short description:
“The Contracting Entity has procured a single-supplier framework agreement for Field Agent Services on the Island of Ireland.” Description
Main site or place of performance: Island of Ireland
Description of the procurement:
“The Contracting Entity has procured a single-supplier framework agreement for Field Agent Services on the Island of Ireland.” Information about options
Description of options:
“Option to extend by up to 48 months in 1 or more increments at the discretion of the ESB” Description
Additional information: Available on eTenders
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2021/S 096-251889
Award of contract
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Contract Number: 1
Title: Field Agent Services
Date of conclusion of the contract: 2022-08-16 📅
Name and address of the contractor
Name: Debitask Collection Services Limited
Postal address: IDA Bray Business Park, Bray
Postal town: Co Wicklow
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME
Source: OJS 2022/S 162-462413 (2022-08-19)