The OGCIO requires a service provider to deliver a team of initially 12 on-site experienced and quality focused ICT service desk resources, (with the skills as outlined in section 3.2) for the OGCIO ICT service desk. This team, will log, capture, resolve and manage service desk issues and requests from customers using the OGCIO’s services responding to a wide range of ICT-related queries from users across the Public Service, by email, telephone and online from the Department’s offices or via remote access. The ICT support service works to the IT service management standard ITIL and staff must be able to work in this environment as well as involved in a range of critically required proactive support services. A highly efficient and professional ICT service is required to support staff across the public service in achieving their business objectives. The technical capacity to deliver the service must also be supported by a keen focus on quality customer service.
Deadline
The time limit for receipt of tenders was 2020-09-18.
The procurement was published on 2020-08-18.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2020-08-18) Object Scope of the procurement
Title: Supply services of personnel including temporary staff
Reference number: Ogcio sdt
Short description:
“The OGCIO requires a service provider to deliver a team of initially 12 on-site experienced and quality focused ICT service desk resources, (with the skills...”
Short description
The OGCIO requires a service provider to deliver a team of initially 12 on-site experienced and quality focused ICT service desk resources, (with the skills as outlined in section 3.2) for the OGCIO ICT service desk. This team, will log, capture, resolve and manage service desk issues and requests from customers using the OGCIO’s services responding to a wide range of ICT-related queries from users across the Public Service, by email, telephone and online from the Department’s offices or via remote access. The ICT support service works to the IT service management standard ITIL and staff must be able to work in this environment as well as involved in a range of critically required proactive support services. A highly efficient and professional ICT service is required to support staff across the public service in achieving their business objectives. The technical capacity to deliver the service must also be supported by a keen focus on quality customer service.
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Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Supply services of personnel including temporary staff📦 Place of performance
NUTS region: Éire/Ireland🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contract award notice (2022-11-09) Object Scope of the procurement
Short description:
“The OGCIO requires a Service Provider to deliver a team of initially twelve on-site experienced and quality focused ICT Service Desk Resources, (with the...”
Short description
The OGCIO requires a Service Provider to deliver a team of initially twelve on-site experienced and quality focused ICT Service Desk Resources, (with the skills as outlined in Section 3.2) for the OGCIO ICT Service Desk. This team, will log, capture, resolve and manage service desk issues and requests from customers using the OGCIO’s services responding to a wide range of ICT-related queries from users across the Public Service, by email, telephone and online from the Department’s offices, or via remote access. The ICT Support Service works to the IT Service Management Standard ITIL and staff must be able to work in this environment as well as involved in a range of critically required proactive support services. A highly efficient and professional ICT service is required to support staff across the Public Service in achieving their business objectives. The technical capacity to deliver the service must also be supported by a keen focus on quality customer service.
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Total value of the procurement: 2 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority Identity
Postal address: Government Buildings
Postal code: Upr Merrion Street
Contact
Phone: +353 016045177📞