The Provision of Customer Communications Services

Department of Social Protection

The development of strong visual and informative communications outputs and messaging for the Department in a range of formats, and for a range of audiences, to meet the communications and information needs of the wider public, the Department's customers and stakeholders, including specific target audiences by campaign/project. This will include design and copywriting for advertising on an ongoing basis, with fuller details listed in Appendix 1.

Deadline
The time limit for receipt of tenders was 2021-01-15. The procurement was published on 2020-12-11.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2020-12-11 Contract notice
2021-04-15 Contract award notice
Contract notice (2020-12-11)
Contracting authority
Name and addresses
Name: Department of Social Protection
National registration number: N/a
Postal address: College Road
Postal town: Sligo
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Alex Byrne
Phone: +353 719148367 ๐Ÿ“ž
E-mail: alex.byrne@welfare.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: https://www.gov.ie/en/organisation/department-of-employment-affairs-and-social-protection/ ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179884&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=179884&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: The Provision of Customer Communications Services
Products/services: Advertising campaign services ๐Ÿ“ฆ
Short description:
โ€œThe development of strong visual and informative communications outputs and messaging for the Department in a range of formats, and for a range of...โ€    Show more
Estimated value excluding VAT: EUR 2 000 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: Advertising and marketing services ๐Ÿ“ฆ
Additional products/services: Advertising services ๐Ÿ“ฆ
Additional products/services: Promotional services ๐Ÿ“ฆ
Additional products/services: Design consultancy services ๐Ÿ“ฆ
Additional products/services: Graphic design services ๐Ÿ“ฆ
Additional products/services: Advertising, propaganda and information film and video-tape production ๐Ÿ“ฆ
Additional products/services: Advertising film production ๐Ÿ“ฆ
Additional products/services: Advertising video-tape production ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Description of the procurement:
โ€œThe development of strong visual and informative communications outputs and messaging for the Department in a range of formats, and for a range of...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 2 000 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 12
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals:
โ€œThe contracting authority reserves the right to extend the term for a period or periods of up to 12 months with a maximum of three such extension or...โ€    Show more

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-01-15 17:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2021-01-15 17:00 ๐Ÿ“…

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2020/S 245-607667 (2020-12-11)
Contract award notice (2021-04-15)
Object
Scope of the procurement
Total value of the procurement (excluding VAT): EUR 2 000 000 ๐Ÿ’ฐ
Award criteria
Quality criterion (name): Quality of proposal
Quality criterion (weighting): 45 %
Quality criterion (name): Qualifications and experience
Quality criterion (weighting): 15 %
Price (weighting): 40 %
Description
Additional information: Estimate value is best estimate at time of tender and may be subject to change.

Procedure
Administrative information
Previous publication concerning this procedure: 2020/S 245-607667

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title: The provision of Customer Communications Services
Date of conclusion of the contract: 2021-03-12 ๐Ÿ“…
Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
Name and address of the contractor
Name: Creed
Postal address: 22 Temple Lane South, Temple Bar
Postal town: Dublin
Postal code: D02 HP52
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
The contractor is an SME โœ…
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 ๐Ÿ’ฐ
Source: OJS 2021/S 076-194919 (2021-04-15)