Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, SMS, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
Deadline
The time limit for receipt of tenders was 2021-01-29.
The procurement was published on 2020-12-18.
Object Scope of the procurement
Title:
“IP Telephony System, Customer Contact Center and Unified Communications System for Donegal County Council”
Products/services: Telecommunications equipment and supplies📦
Short description:
“Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our...”
Short description
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, SMS, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
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Estimated value excluding VAT: EUR 220 000 💰
Donegal County Council intends to use this RFT to replace our existing telephony infrastructure with a new IP based system. It also intends to replace our existing contact centre solution and implement a unified communications solution also.
It is intended that the successful tenderer will design, supply, install and implement a new IP telephony system capable of meeting the needs of a diverse and dispersed organisation to include unified messaging and unified communications. The tenderer will also supply and implement a customer call center system, which will facilitate the processing and management of voice based communications and also communications via other virtual channels, e.g. email, sms, chat, social media. This system will integrate with existing systems within the organisation e.g. CRM, to support our customer service.
Any proposed solution must consider all existing elements and examine them in the context of an ICT service catalogue regarding redesign, replacement and/or upgrade, while considering a return on investment over the duration of the contract. This statement is not a limitation on the vendor products that may be offered. Any potential RFT solution must consider the change management control and transition requirements from the existing voice, video and collaboration solutions.
Donegal County Council’s priority is to implement a solution to replace our current telephony infrastructure and contact center system, with minimum downtime or interruption to our daily business services. Donegal County Council will be seeking to use this system and features associated with this system, to improve communications with our customers and also internal communications.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 220 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 2 potential extensions of 12-month periods.
Information about options
Options ✅
Description of options: See section ii.2.7).
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-01-29
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2022-01-29 📅
Conditions for opening of tenders: 2021-01-29
12:00 📅
Conditions for opening of tenders (place): Lifford, County Donegal.
Conditions for opening of tenders (Information about authorised persons and opening procedure): County Secretariat.
Complementary information Review body
Name: High Court of Ireland
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Source: OJS 2020/S 250-623679 (2020-12-18)