Supply and Maintenance of Retail Digital Equipment

An Post

An Post is seeking to enter into a Framework Agreement with 1 provider for a period of 3 years with an option to extend for a further 2 years for the supply and maintenance of retail digital equipment.
The supplier will maintain our existing and our future digital marketing system requirements.
The An Post current digital foot print is made up of approx. 370 digital screens across our retail network which is made up of approx. 950 Post Offices.
We are embarking on a journey where our customer will experience a best-in-class retail experience; where digital screens (interactive and static) will play a key role in improving their customer experience in Post Office. To achieve our ambition as a world class retailer, we require an innovative and experienced digital service provider that will partner us on our journey, where our customer, and their changing needs is at the heart of our ambition.

Deadline

The time limit for receipt of tenders was 2019-07-18. The procurement was published on 2019-06-17.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2019-06-17 Contract notice
2020-06-08 Contract award notice
Contract notice (2019-06-17)
Object
Scope of the procurement
Title: Display screens
Reference number: 1923
Short description:
An Post is seeking to enter into a Framework Agreement with 1 provider for a period of 3 years with an option to extend for a further 2 years for the supply and maintenance of retail digital equipment. The supplier will maintain our existing and our future digital marketing system requirements. The An Post current digital foot print is made up of approx. 370 digital screens across our retail network which is made up of approx. 950 Post Offices. We are embarking on a journey where our customer will experience a best-in-class retail experience; where digital screens (interactive and static) will play a key role in improving their customer experience in Post Office. To achieve our ambition as a world class retailer, we require an innovative and experienced digital service provider that will partner us on our journey, where our customer, and their changing needs is at the heart of our ambition.
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Notice metadata
Original language: English ๐Ÿ—ฃ๏ธ
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Display screens ๐Ÿ“ฆ
Additional CPV: Flat panel displays ๐Ÿ“ฆ
Place of performance
NUTS region: ร‰ire/Ireland ๐Ÿ™๏ธ

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Awarding authority type: Utilities entity
Awarding authority name: An Post
Postal address: General Post Office, O'Connell Street
Postal town: Dublin
Contact
Internet address: https://www.anpost.com/ ๐ŸŒ
E-mail: noelle.kenneally@anpost.ie ๐Ÿ“ง
Phone: +353 17058551 ๐Ÿ“ž
Fax: +353 18736828 ๐Ÿ“ 
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=148850&B=ETENDERS_SIMPLE ๐ŸŒ
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=148850&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Dates
Date dispatched: 2019-06-17 ๐Ÿ“…
Submission deadline: 2019-07-18 ๐Ÿ“…
Publication date: 2019-06-19 ๐Ÿ“…
Identifiers
Notice number: 2019/S 116-285653
OJ-S issue: 116

Object
Scope of the procurement
Short description:
An Post is seeking to enter into a Framework Agreement with 1 provider for a period of 3 years with an option to extend for a further 2 years for the supply and maintenance of retail digital equipment.
The supplier will maintain our existing and our future digital marketing system requirements.
The An Post current digital foot print is made up of approx. 370 digital screens across our retail network which is made up of approx. 950 Post Offices.
We are embarking on a journey where our customer will experience a best-in-class retail experience; where digital screens (interactive and static) will play a key role in improving their customer experience in Post Office. To achieve our ambition as a world class retailer, we require an innovative and experienced digital service provider that will partner us on our journey, where our customer, and their changing needs is at the heart of our ambition.
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Duration: 36 months
Description of renewals: Option to extend for a further 2 years.
Place of performance
Main site or place of performance: Ireland

Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Noelle Kenneally
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/391 ๐ŸŒ
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=148850&B=ETENDERS_SIMPLE ๐ŸŒ

Reference
Additional information
Estimated timing for further notices: 5 years.

Complementary information
Review body
Name: The High Court
Postal address: Four Courts
Postal town: Dublin 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2019/S 116-285653 (2019-06-17)
Contract award notice (2020-06-08)
Object
Scope of the procurement
Short description:
An Post has entered into a framework agreement with one provider for a period of 3 years with an option to extend for a further 2 years for the supply and maintenance of retail digital equipment. The supplier will maintain our existing and our future digital marketing system requirements. The An Post current digital foot print is made up of approx. 370 digital screens across our retail network which is made up of approx. 950 Post Offices.
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Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2020-06-08 ๐Ÿ“…
Publication date: 2020-06-11 ๐Ÿ“…
Identifiers
Notice number: 2020/S 112-272781
Refers to notice: 2019/S 116-285653
OJ-S issue: 112

Object
Scope of the procurement
Short description:
An Post has entered into a framework agreement with one provider for a period of 3 years with an option to extend for a further 2 years for the supply and maintenance of retail digitalโ€ฆ
โ€ฆ equipment.
โ€ฆ Equipment.
Place of performance
Main site or place of performance: Ireland.

Procedure
Award criteria
Quality criterion (name): Methodology proposed for a quality delivery of the service
Quality criterion (weighting): 35
Quality criterion (name): Contract management
Safety management
Quality criterion (weighting): 5
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 25

Award of contract
Date of contract conclusion: 2020-05-22 ๐Ÿ“…
Name: Detectag Retail Services
National registration number: ie6369280U
Postal address: 1 Drummartin road Dundrum
Postal town: Dublin 14
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 12818110 ๐Ÿ“ž
E-mail: john.dempsey@retailservices.ie ๐Ÿ“ง
Internet address: http://www.footfallcounts.com ๐ŸŒ
Source: OJS 2020/S 112-272781 (2020-06-08)