Research Framework Agreements

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a multi-disciplinary team which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality. Please note that this qualification questionnaire is for all 3 lots.
The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Failte Ireland.
The 3 lots that will operate under this framework are:
— Lot 1: Primary Strategic Insights and Supplier:
—— 1 supplier who will be appointed to Failte Ireland to partner on research and insight development and on strategically significant projects,
— Lot 2: Consumer and Business Insights and Research Suppliers:
—— suppliers who will be appointed for fixed term/once off research projects,
— Lot 3: Specialist Consumer Insights and Research Suppliers.

Deadline

The time limit for receipt of tenders was 2019-11-12. The procurement was published on 2019-10-11.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who?

• Fáilte Ireland-National Tourism Development Authority

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2019-10-11	Contract notice
2020-09-08	Contract award notice

Contract notice (2019-10-11)
Object
Scope of the procurement
Title: Research consultancy services
Reference number: CP./2019/01/02/03
Short description:

Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a multi-disciplinary team which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality. Please note that this qualification questionnaire is for all 3 lots. The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Failte Ireland. The 3 lots that will operate under this framework are: — Lot 1: Primary Strategic Insights and Supplier: —— 1 supplier who will be appointed to Failte Ireland to partner on research and insight development and on strategically significant projects, — Lot 2: Consumer and Business Insights and Research Suppliers: —— suppliers who will be appointed for fixed term/once off research projects, — Lot 3: Specialist Consumer Insights and Research Suppliers.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Research consultancy services 📦
Additional CPV: Research services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Fáilte Ireland-National Tourism Development Authority
Postal address: 88-95 Amiens Street
Postal code: Dublin 1
Postal town: Dublin
Contact
Internet address: https://www.failteireland.ie 🌏
E-mail: procurement@failteireland.ie 📧
Phone: +353 18847800 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155222&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155222&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-10-11 📅
Submission deadline: 2019-11-12 📅
Publication date: 2019-10-15 📅
Identifiers
Notice number: 2019/S 199-483842
OJ-S issue: 199
Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties; 2) This is the sole call for competition for this service; 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers; 4) Establishment of the framework will be subject to the approval of the competent authorities; 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion; 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time; 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Additional information

1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of the framework will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Object
Scope of the procurement
Short description:

The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Failte Ireland.

The 3 lots that will operate under this framework are:

— Lot 1: Primary Strategic Insights and Supplier:

—— 1 supplier who will be appointed to Failte Ireland to partner on research and insight development and on strategically significant projects,

— Lot 2: Consumer and Business Insights and Research Suppliers:

—— suppliers who will be appointed for fixed term/once off research projects,

— Lot 3: Specialist Consumer Insights and Research Suppliers.

Estimated total value: 10 000 000 EUR 💰
Title of the lot: Single Party Framework for a Primary Strategic Insights and Research Partner
Lot number: 1
Short description:

Lot 1: Primary Strategic Insights and Research Supplier:

The type of projects that a supplier in Lot 1 will could be asked to work on include, but are not limited to, the following:

— market segmentation,

— white space and commercial opportunity quantification,

— advertising testing and diagnostics with a comprehensive global norms database,

— innovation research from Stage 0 (ideation) through to Stage 5 (commercialisation); this will include research on any one stage at a time or multiple stages,

— new market understanding and potential,

— brand and behaviour tracking,

— advertising tracking,

— other tracking as required,

— partner on innovative research tools,

— development of bespoke Failte Ireland methodologies,

— a variety of ad hoc projects.

The supplier is expected to have:

— a full suite of both qualitative and quantitative tools and skills,

— an expertise in cognitive psychology and neuro systems research which is applied to their research,

— bespoke research tools that are globally recognised as best practice,

— expertise in AI,

— ongoing innovation in research methodologies and core tools,

— a strong track record of research in Tourism and Hospitality in not just the island of Ireland but also in global markets with a specific focus on GB, the USA, and Europe. Experience in working in China is also desirable,

— access to a global online panel which has the ability to deliver on Failte Ireland’s sample requirements, from 16 years+ and across key demographics,

— a field work team capable of working in situ doing f2f interviews when necessary.

Estimated value excluding VAT: 10 000 000 EUR 💰
Duration: 48 months
Title of the lot: Multi-Party Framework for Consumer and Business Insights and Research Suppliers
Lot number: 2
Short description:

Lot 2: Consumer and Business Insights and Research Suppliers:

The type of projects that suppliers in Lot 2 will be working on include, but are not limited to, the following:

— qualitative and quantitative research on various projects such as concept testing, advertising assessment, profiling and other developmental and assessment needs,

— stand alone research projects including consumer needs, festival evaluation and tracking, new attraction development and attraction evaluations,

— new market understanding and potential.

— a comprehensive set of both qualitative and quantitative tools and skills,

— access to global online panels which have the ability to deliver on Failte Ireland’s sample requirements, from 16 years+ and across key demographics,

— Lot 3: Specialist Consumer Insights and Research Suppliers:

— suppliers who have specialised in a particular area or tool of consumer insights and research.

Title of the lot: Multi-Party Framework for Specialist Consumer Insights Suppliers
Lot number: 3
Short description:

Failte Ireland is looking for expert skills to partner with them on particular projects and would like to have a set of suppliers whose businesses focus on, or include, specialised services in one of the following:

— advertising development,

— consumer immersions and ethnography,

— culture codes,

— semiotics,

— behavioural economics, cognitive psychology and neuro marketing,

— future sights and trends,

— data mining,

— consumer panels,

— technological developments such as the use of voice, chat bots, etc.

Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

As stated in the tender documentation available for downloading from www.etenders.gov.ie

Contract execution
Contract performance conditions:

As stated in the tender documentation available for downloading from www.etenders.gov.ie

Procedure
Legal basis: 32014L0024
Minimum number of candidates: 3
Maximum number of candidates: 5
Objective criteria for choosing the limited number of candidates:

As stated in the qualification questionnaire available for downloading from www.etenders.gov.ie

Number of participants to be contemplated: 3
Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2019-11-18 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement Unit
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=155222&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

2) This is the sole call for competition for this service;

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;

4) Establishment of the framework will be subject to the approval of the competent authorities;

5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time;

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Complementary information
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: https://www.courts.ie 🌏
Information about review deadlines:

The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI No 284 of 2016, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.

Source: OJS 2019/S 199-483842 (2019-10-11)

Contract award notice (2020-09-08)
Object
Scope of the procurement
Short description:

Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a multi-disciplinary team which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality. Please note that this qualification questionnaire is for all 3 lots. The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Fáilte Ireland. The three lots that will operate under this framework are: • Lot 1: Primary Strategic Insights and Supplier — one supplier who will be appointed to Fáilte Ireland to partner on research and insight development and on strategically significant projects. • Lot 2: Consumer and Business Insights and Research Suppliers — suppliers who will be appointed for fixed term/once off research projects. • Lot 3: Specialist Consumer Insights and Research Suppliers

Notice metadata
Document type: Contract award notice
Common procurement vocabulary (CPV)
Additional CPV: Market research services 📦

Procedure
Type of bid: Not applicable
Award criteria
Mixed

Contracting authority
Identity
Postal town: Dublin 1

Reference
Dates
Date dispatched: 2020-09-08 📅
Publication date: 2020-09-11 📅
Identifiers
Notice number: 2020/S 177-427470
Refers to notice: 2019/S 199-483842
OJ-S issue: 177
Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties. 2) This is the sole call for competition for this service. 3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers. 4) Establishment of the framework will be subject to the approval of the competent authorities. 5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. 6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time. 7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Additional information

1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of the framework will be subject to the approval of the competent authorities.

5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.

Object
Scope of the procurement
Short description:

The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Fáilte Ireland.

The three lots that will operate under this framework are:

• Lot 1: Primary Strategic Insights and Supplier

— one supplier who will be appointed to Fáilte Ireland to partner on research and insight development and on strategically significant projects.

• Lot 2: Consumer and Business Insights and Research Suppliers

— suppliers who will be appointed for fixed term/once off research projects.

• Lot 3: Specialist Consumer Insights and Research Suppliers

Lot 1: Primary Strategic Insights and Research Supplier

• market segmentation

• white space and commercial opportunity quantification

• advertising testing and diagnostics with a comprehensive global norms database

• innovation research from Stage 0 (ideation) through to Stage 5 (commercialisation); this will include research on any one stage at a time or multiple stages

• new market understanding and potential

• brand and Behaviour Tracking

• advertising tracking

• other tracking as required

• partner on innovative research tools

• development of bespoke Failte Ireland methodologies

• a variety of ad hoc projects.

• a full suite of both qualitative and quantitative tools and skills

• an expertise in cognitive psychology and neuro systems research which is applied to their research

• bespoke research tools that are globally recognised as best practice

• expertise in AI

• ongoing innovation in research methodologies and core tools

• a strong track record of research in Tourism and Hospitality in not just the island of Ireland but also in global markets with a specific focus on GB, the USA, and Europe. Experience in working in China is also desirable

• access to a global online panel which has the ability to deliver on Failte Ireland’s sample requirements, from 16 years+ and across key demographics

• a field work team capable of working in situ doing f2f interviews when necessary.

Lot 2: Consumer and Business Insights and Research Suppliers

• qualitative and quantitative research on various projects such as concept testing, advertising assessment, profiling and other developmental and assessment needs;

• stand alone research projects including consumer needs, festival evaluation and tracking, new attraction development and attraction evaluations;

• new market understanding and potential.

• a comprehensive set of both qualitative and quantitative tools and skills;

• access to global online panels which have the ability to deliver on Fáilte Ireland’s sample requirements, from 16 years+ and across key demographics;

The tender is being issued for a Framework for the Consumer Planning and Insights (CP&I) department in Fáilte Ireland.

The three lots that will operate under this Framework are:

— suppliers who will be appointed for fixed term / once off research projects.

— Suppliers who have specialised in a particular area or tool of consumer insights and research.

Specialist consumer insights and research suppliers.

Suppliers who specialise in a particular area or tool of consumer insights and research.

Place of performance
Main site or place of performance: IRELAND.

Procedure
Award criteria
Quality criterion (name): Innovation
Quality criterion (weighting): 20
Quality criterion (name): Behavioural economics and neuroscience
Quality criterion (weighting): 15
Quality criterion (name): Future focus
Technology
Quality criterion (weighting): 5
Quality criterion (name): Business continuity
Global Business relationship and account management
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 30
Quality criterion (weighting): 25
10
Quality criterion (name): Business Continuity and account management
Price (weighting): 30
Quality criterion (name): Future focus point of differentiation
Quality criterion (weighting): 30
Quality criterion (name): Account management

Award of contract
Date of contract conclusion: 2020-05-01 📅
Name: Millward Brown
National registration number: IE0660517W
Postal address: 5/6 Ely Place
Postal town: Dublin 2
Country: Ireland 🇮🇪
Phone: +353 14808910 📞
E-mail: robin.mcghee@kantar.com 📧
Name: Ipsos MRBI / MRBI Market Research Ltd
National registration number: 9701145N
Postal address: Block 3 Blackrock Business Park, Carysfort Avenue, Bl
Postal town: Co. Dublin
Phone: +353 14389048 📞
E-mail: kieran.oleary@ipsos.com 📧
Internet address: http://www.ipsosmrbi.com 🌏
Name: Jump!
National registration number: N/a
Postal address: 4th Floor, Block e, Iveagh Court, Harcourt Road, d2
Postal town: Dublin
Phone: +353 0863800787 📞
E-mail: paul@jump.ie 📧
Internet address: http://www.jump.ie 🌏
Name: Behaviour and Attitudes
Postal address: Milltown House, Mount St. Annes, Milltown
Information about tenders
Number of tenders received: 3
9
8

Reference
Additional information

2) This is the sole call for competition for this service.

3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.

4) Establishment of the framework will be subject to the approval of the competent authorities.

6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.

Complementary information
Review body
Postal town: Dublin 7
Information about review deadlines:

The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument S.I. No 284 of 2016, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.

Source: OJS 2020/S 177-427470 (2020-09-08)

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