Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a multi-disciplinary team which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality. Please note that this qualification questionnaire is for all 3 lots.
The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Failte Ireland.
The 3 lots that will operate under this framework are:
— Lot 1: Primary Strategic Insights and Supplier:
—— 1 supplier who will be appointed to Failte Ireland to partner on research and insight development and on strategically significant projects,
— Lot 2: Consumer and Business Insights and Research Suppliers:
—— suppliers who will be appointed for fixed term/once off research projects,
— Lot 3: Specialist Consumer Insights and Research Suppliers.
Deadline
The time limit for receipt of tenders was 2019-11-12.
The procurement was published on 2019-10-11.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Research Framework Agreements
CP./2019/01/02/03
Products/services: Research consultancy services📦
Short description:
“Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a...”
Short description
Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a multi-disciplinary team which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality. Please note that this qualification questionnaire is for all 3 lots.
The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Failte Ireland.
The 3 lots that will operate under this framework are:
— Lot 1: Primary Strategic Insights and Supplier:
—— 1 supplier who will be appointed to Failte Ireland to partner on research and insight development and on strategically significant projects,
— Lot 2: Consumer and Business Insights and Research Suppliers:
—— suppliers who will be appointed for fixed term/once off research projects,
— Lot 3: Specialist Consumer Insights and Research Suppliers.
Show more
Estimated value excluding VAT: EUR 10 000 000 💰
Information about lots
Tenders may be submitted for all lots
1️⃣ Scope of the procurement
Title: Single Party Framework for a Primary Strategic Insights and Research Partner
Title
Lot Identification Number: 1
Description
Additional products/services: Research services📦
Additional products/services: Research and development consultancy services📦
Additional products/services: Market research services📦
Additional products/services: Economic research services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Ireland.
Description of the procurement:
“Lot 1: Primary Strategic Insights and Research Supplier:
The type of projects that a supplier in Lot 1 will could be asked to work on include, but are not...”
Description of the procurement
Lot 1: Primary Strategic Insights and Research Supplier:
The type of projects that a supplier in Lot 1 will could be asked to work on include, but are not limited to, the following:
— market segmentation,
— white space and commercial opportunity quantification,
— advertising testing and diagnostics with a comprehensive global norms database,
— innovation research from Stage 0 (ideation) through to Stage 5 (commercialisation); this will include research on any one stage at a time or multiple stages,
— new market understanding and potential,
— brand and behaviour tracking,
— advertising tracking,
— other tracking as required,
— partner on innovative research tools,
— development of bespoke Failte Ireland methodologies,
— a variety of ad hoc projects.
The supplier is expected to have:
— a full suite of both qualitative and quantitative tools and skills,
— an expertise in cognitive psychology and neuro systems research which is applied to their research,
— bespoke research tools that are globally recognised as best practice,
— expertise in AI,
— ongoing innovation in research methodologies and core tools,
— a strong track record of research in Tourism and Hospitality in not just the island of Ireland but also in global markets with a specific focus on GB, the USA, and Europe. Experience in working in China is also desirable,
— access to a global online panel which has the ability to deliver on Failte Ireland’s sample requirements, from 16 years+ and across key demographics,
— a field work team capable of working in situ doing f2f interviews when necessary.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 10 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Information about the limits on the number of candidates to be invited
Envisaged minimum number: 3
Maximum number: 5
Objective criteria for choosing the limited number of candidates:
“As stated in the qualification questionnaire available for downloading from www.etenders.gov.ie”
2️⃣ Scope of the procurement
Title: Multi-Party Framework for Consumer and Business Insights and Research Suppliers
Title
Lot Identification Number: 2
Description
Description of the procurement:
“Lot 2: Consumer and Business Insights and Research Suppliers:
The type of projects that suppliers in Lot 2 will be working on include, but are not limited...”
Description of the procurement
Lot 2: Consumer and Business Insights and Research Suppliers:
The type of projects that suppliers in Lot 2 will be working on include, but are not limited to, the following:
— qualitative and quantitative research on various projects such as concept testing, advertising assessment, profiling and other developmental and assessment needs,
— stand alone research projects including consumer needs, festival evaluation and tracking, new attraction development and attraction evaluations,
— new market understanding and potential.
The supplier is expected to have:
— a comprehensive set of both qualitative and quantitative tools and skills,
— access to global online panels which have the ability to deliver on Failte Ireland’s sample requirements, from 16 years+ and across key demographics,
— a field work team capable of working in situ doing f2f interviews when necessary.
The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Failte Ireland.
The 3 lots that will operate under this framework are:
— Lot 1: Primary Strategic Insights and Supplier:
—— 1 supplier who will be appointed to Failte Ireland to partner on research and insight development and on strategically significant projects,
— Lot 2: Consumer and Business Insights and Research Suppliers:
—— suppliers who will be appointed for fixed term/once off research projects,
— Lot 3: Specialist Consumer Insights and Research Suppliers:
— suppliers who have specialised in a particular area or tool of consumer insights and research.
Show more Scope of the procurement
Estimated total value excluding VAT: EUR 10 000 000 💰
3️⃣ Scope of the procurement
Title: Multi-Party Framework for Specialist Consumer Insights Suppliers
Title
Lot Identification Number: 3
Description
Description of the procurement:
“Failte Ireland is looking for expert skills to partner with them on particular projects and would like to have a set of suppliers whose businesses focus on,...”
Description of the procurement
Failte Ireland is looking for expert skills to partner with them on particular projects and would like to have a set of suppliers whose businesses focus on, or include, specialised services in one of the following:
— advertising development,
— consumer immersions and ethnography,
— culture codes,
— semiotics,
— behavioural economics, cognitive psychology and neuro marketing,
— future sights and trends,
— data mining,
— consumer panels,
— technological developments such as the use of voice, chat bots, etc.
Show more Scope of the procurement
Estimated total value excluding VAT: EUR 10 000 000 💰
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“As stated in the tender documentation available for downloading from www.etenders.gov.ie” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions:
“As stated in the tender documentation available for downloading from www.etenders.gov.ie” Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Restricted procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Description
Envisaged maximum number of participants to the framework agreement: 3
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-11-12
12:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2019-11-18 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the sole call for competition for this service;
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers;
4) Establishment of the framework will be subject to the approval of the competent authorities;
5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion;
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time;
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.
Show more Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: https://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI...”
Precise information on deadline(s) for review procedures
The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument SI No 284 of 2016, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The statutory instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.
Show more
Source: OJS 2019/S 199-483842 (2019-10-11)
Contract award notice (2020-09-08) Contracting authority Name and addresses
Postal town: Dublin 1
Object Scope of the procurement
Short description:
“Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a...”
Short description
Fáilte Ireland is seeking to establish three framework agreements for the provision of research services. The successful tenderer will comprise a multi-disciplinary team which can comprehensively provide all the inputs and expertise necessary to deliver the requirements to the highest quality. Please note that this qualification questionnaire is for all 3 lots.
The tender is being issued for a framework for the Consumer Planning and Insights (CP&I) department in Fáilte Ireland.
The three lots that will operate under this framework are:
• Lot 1: Primary Strategic Insights and Supplier
— one supplier who will be appointed to Fáilte Ireland to partner on research and insight development and on strategically significant projects.
• Lot 2: Consumer and Business Insights and Research Suppliers
— suppliers who will be appointed for fixed term/once off research projects.
• Lot 3: Specialist Consumer Insights and Research Suppliers
Show more
Currency code: EUR 💰
Total value of the procurement (excluding VAT) (lowest offer): 8000000.00
Total value of the procurement (excluding VAT) (highest offer): 14000000.00
Information about lots
This contract is divided into lots ✅ Description
Main site or place of performance: Ireland.
Description of the procurement:
“Lot 1: Primary Strategic Insights and Research Supplier
The type of projects that a supplier in Lot 1 will could be asked to work on include, but are not...”
Description of the procurement
Lot 1: Primary Strategic Insights and Research Supplier
The type of projects that a supplier in Lot 1 will could be asked to work on include, but are not limited to, the following:
• market segmentation
• white space and commercial opportunity quantification
• advertising testing and diagnostics with a comprehensive global norms database
• innovation research from Stage 0 (ideation) through to Stage 5 (commercialisation); this will include research on any one stage at a time or multiple stages
• new market understanding and potential
• brand and Behaviour Tracking
• advertising tracking
• other tracking as required
• partner on innovative research tools
• development of bespoke Failte Ireland methodologies
• a variety of ad hoc projects.
The supplier is expected to have:
• a full suite of both qualitative and quantitative tools and skills
• an expertise in cognitive psychology and neuro systems research which is applied to their research
• bespoke research tools that are globally recognised as best practice
• expertise in AI
• ongoing innovation in research methodologies and core tools
• a strong track record of research in Tourism and Hospitality in not just the island of Ireland but also in global markets with a specific focus on GB, the USA, and Europe. Experience in working in China is also desirable
• access to a global online panel which has the ability to deliver on Failte Ireland’s sample requirements, from 16 years+ and across key demographics
• a field work team capable of working in situ doing f2f interviews when necessary.
Show more Award criteria
Quality criterion (name): Innovation
Quality criterion (weighting): 20
Quality criterion (name): Behavioural economics and neuroscience
Quality criterion (weighting): 15
Quality criterion (name): Future focus
Quality criterion (name): Technology
Quality criterion (weighting): 5
Quality criterion (name): Business continuity
Quality criterion (name): Global Business relationship and account management
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 30
Description
Description of the procurement:
“Lot 2: Consumer and Business Insights and Research Suppliers
The type of projects that suppliers in Lot 2 will be working on include, but are not limited...”
Description of the procurement
Lot 2: Consumer and Business Insights and Research Suppliers
The type of projects that suppliers in Lot 2 will be working on include, but are not limited to, the following:
• qualitative and quantitative research on various projects such as concept testing, advertising assessment, profiling and other developmental and assessment needs;
• stand alone research projects including consumer needs, festival evaluation and tracking, new attraction development and attraction evaluations;
• new market understanding and potential.
The supplier is expected to have:
• a comprehensive set of both qualitative and quantitative tools and skills;
• access to global online panels which have the ability to deliver on Fáilte Ireland’s sample requirements, from 16 years+ and across key demographics;
• a field work team capable of working in situ doing f2f interviews when necessary.
The tender is being issued for a Framework for the Consumer Planning and Insights (CP&I) department in Fáilte Ireland.
The three lots that will operate under this Framework are:
• Lot 1: Primary Strategic Insights and Supplier
— one supplier who will be appointed to Fáilte Ireland to partner on research and insight development and on strategically significant projects.
• Lot 2: Consumer and Business Insights and Research Suppliers
— suppliers who will be appointed for fixed term / once off research projects.
• Lot 3: Specialist Consumer Insights and Research Suppliers
— Suppliers who have specialised in a particular area or tool of consumer insights and research.
Show more Award criteria
Quality criterion (weighting): 25
Quality criterion (weighting): 10
Quality criterion (name): Business Continuity and account management
Price (weighting): 30
Description
Description of the procurement:
“Specialist consumer insights and research suppliers.
Suppliers who specialise in a particular area or tool of consumer insights and research.” Award criteria
Quality criterion (name): Future focus point of differentiation
Quality criterion (weighting): 30
Quality criterion (name): Account management
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 199-483842
Award of contract
1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: Single Party Framework for a Primary Strategic Insights and Research Partner
Date of conclusion of the contract: 2020-05-01 📅
Information about tenders
Number of tenders received: 3
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Millward Brown
National registration number: IE0660517W
Postal address: 5/6 Ely Place
Postal town: Dublin 2
Country: Ireland 🇮🇪
Phone: +353 14808910📞
E-mail: robin.mcghee@kantar.com📧
Region: Éire/Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 3000000.00
Highest offer: 8000000.00
2️⃣
Contract Number: 2
Lot Identification Number: 2
Title: Multi-Party Framework for Consumer and Business Insights and Research Suppliers
Information about tenders
Number of tenders received: 9
Number of tenders received by electronic means: 9
Name and address of the contractor
Name: Ipsos MRBI / MRBI Market Research Ltd
National registration number: 9701145N
Postal address: Block 3 Blackrock Business Park, Carysfort Avenue, Bl
Postal town: Co. Dublin
Phone: +353 14389048📞
E-mail: kieran.oleary@ipsos.com📧
URL: http://www.ipsosmrbi.com🌏 Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 1000000.00
Highest offer: 5000000.00
3️⃣
Contract Number: 3
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
4️⃣
Contract Number: 5
Lot Identification Number: 3
Title: Multi-Party Framework for Specialist Consumer Insights Suppliers
Information about tenders
Number of tenders received: 8
Number of tenders received by electronic means: 8
Name and address of the contractor
Name: Jump!
National registration number: N/a
Postal address: 4th Floor, Block e, Iveagh Court, Harcourt Road, d2
Postal town: Dublin
Phone: +353 0863800787📞
E-mail: paul@jump.ie📧
URL: http://www.jump.ie🌏 Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Highest offer: 4000000.00
5️⃣
Contract Number: 6
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
6️⃣
Contract Number: 4
Name and address of the contractor
Name: Behaviour and Attitudes
Postal address: Milltown House, Mount St. Annes, Milltown
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
2) This is the sole call for competition for this service.
3) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates, participants or tenderers.
4) Establishment of the framework will be subject to the approval of the competent authorities.
5) If for any reason it is not possible to conclude the framework agreement with the designated successful tenderer emerging from this competitive process; or if having concluded the framework agreement the contracting authority considers that the successful tenderer has not met, or cannot meet its obligations; the contracting authority reserves the right to admit the next highest scoring tenderer to the framework on the basis of the same terms at any time during the tender validity period. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion.
6) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
7) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of tender responses/questionnaires with missing or incomplete information. Therefore, tenderers/candidates are advised to ensure that they return fully completed tenders/questionnaires in order to avoid the risk of elimination from the competition at the evaluation/application stage.
Show more Review body
Postal town: Dublin 7
Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument S.I....”
Precise information on deadline(s) for review procedures
The contracting authority will not conclude this framework agreement to which a standstill period applies in accordance with Irish Statutory Instrument S.I. No 284 of 2016, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement.
Show more
Source: OJS 2020/S 177-427470 (2020-09-08)