The HSE – HBS Procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of my options freephone and webchat information, counselling and nursing service.
Deadline
The time limit for receipt of tenders was 2019-11-22.
The procurement was published on 2019-10-18.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“My Options Freephone and Webchat Information, Counselling and Nursing Service
HSE 12294”
Products/services: Health services📦
Short description:
“The HSE – HBS Procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of my options freephone...”
Short description
The HSE – HBS Procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of my options freephone and webchat information, counselling and nursing service.
The HSE – HBS Procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of my options freephone and webchat information, counselling and nursing service.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 2 X 12 months.
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-11-22
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2019-11-22
12:00 📅
Complementary information Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪 Body responsible for mediation procedures
Name: International Centre for Dispute Resolution (ICDR)
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 204-496989 (2019-10-18)
Contract award notice (2020-08-18) Object Scope of the procurement
Short description:
“The HSE – HBS procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of My Options Freephone...”
Short description
The HSE – HBS procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of My Options Freephone and Webchat Information, counselling and nursing service.
Show more
Total value of the procurement (excluding VAT): EUR 3 332 060 💰
Description
Description of the procurement:
“The HSE – HBS Procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of My Options Freephone...”
Description of the procurement
The HSE – HBS Procurement hereby invites suitably qualified and experienced service providers to submit tenders for the provision of My Options Freephone and Webchat Information, counselling and nursing service.
Show more Award criteria
Quality criterion (name): Team experience and subject knowledge
Quality criterion (weighting): 20
Quality criterion (name): Proposed approach, operating model and resource allocation
Quality criterion (weighting): 30
Quality criterion (name): Understanding of risks and issues
Price (weighting): 30
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 204-496989
Award of contract
1️⃣
Contract Number: 1
Title: My Options Freephone and Webchat Information, Counselling and Nursing Service
Date of conclusion of the contract: 2020-07-31 📅
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators ✅ Name and address of the contractor
Name: Carlow Emergency Doctors on Call Company Ltd
Postal town: Carlow
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅
Name: Cherish CLG t/s One Family
Postal town: Dublin
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 3 332 060 💰
Source: OJS 2020/S 162-394278 (2020-08-18)