Lot 1 will include but not be limited to the following high level services:
Deskside case management.
— validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details,
— account history review, metering, cases, complaints and escalations,
— engagement by phone:
—— confirm account holder, owner, occupier, tenancy arrangements, move in/out details,
—— collate and log detailed information on issues,
—— secure and process payment, agree and process payment plan.
— escalate high priority issues to the contracting entity,
— escalate accounts for direct customer engagement when all deskside activities have been exhausted,
— update the contracting entity’s central systems with information collated and actions taken during the case investigation
please refer to PQQ doc.
Deadline
The time limit for receipt of tenders was 2019-09-17.
The procurement was published on 2019-08-15.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Irish Water Billing Services Customer Case Management and Legal Services
19/139
Products/services: Collection agency services📦
Short description:
“Lot 1 will include but not be limited to the following high level services:
Deskside case management.
— validation of accounts and cleansing of account...”
Short description
Lot 1 will include but not be limited to the following high level services:
Deskside case management.
— validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details,
— account history review, metering, cases, complaints and escalations,
— engagement by phone:
—— confirm account holder, owner, occupier, tenancy arrangements, move in/out details,
—— collate and log detailed information on issues,
—— secure and process payment, agree and process payment plan.
— escalate high priority issues to the contracting entity,
— escalate accounts for direct customer engagement when all deskside activities have been exhausted,
— update the contracting entity’s central systems with information collated and actions taken during the case investigation
please refer to PQQ doc.
Show more Information about lots
Tenders may be submitted for all lots
1️⃣ Scope of the procurement
Title: Case Management Services
Title
Lot Identification Number: 1
Description
Additional products/services: Legal services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Dublin.
Description of the procurement:
“Lot 1 will include but not be limited to the following high level services:
Deskside case management
— validation of accounts and cleansing of account...”
Description of the procurement
Lot 1 will include but not be limited to the following high level services:
Deskside case management
— validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details,
— account history review, metering, cases, complaints and escalations.
Please refer to PQQ Doc.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Up to a period of 2 years.
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Description
Additional information:
“You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...”
Additional information
You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such no paper copies will be accepted or read. Please submit via the etenders system not later than 12.00 local time 17.9.2019.
2️⃣ Scope of the procurement
Title: Legal Services
Title
Lot Identification Number: 2
Description
Description of the procurement:
“Lot 2 will include but not be limited to the following:
High level services:
Legal debt collections
— legal demand letters,
— legal collections calls...”
Description of the procurement
Lot 2 will include but not be limited to the following:
High level services:
Legal debt collections
— legal demand letters,
— legal collections calls including collection and processing of payments, payment.
Please refer to PQQ Doc.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Refer to tender documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal...”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the contracting entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The contracting entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the contracting entity considers appropriate.
Show more Conditions related to the contract
Contract performance conditions:
“Lot 2 candidates but be in the legal profession, Lot 1 does not have this restriction.” Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Description
Envisaged maximum number of participants to the framework agreement: 4
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-09-17
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Languages in which tenders or requests to participate may be submitted: Irish 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Information about recurrence
This is a recurrent procurement ✅ Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +35 318886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Please refer to statutory instrument 131 of 2010, European Communities (award of contracts by utility undertaking) (review procedures) Regulations 2010 (and...”
Precise information on deadline(s) for review procedures
Please refer to statutory instrument 131 of 2010, European Communities (award of contracts by utility undertaking) (review procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).
Show more
Source: OJS 2019/S 159-393520 (2019-08-15)
Contract award notice (2020-07-24) Contracting authority Name and addresses
Postal address: Tender Administration, PO Box 900, Webworks, Eglinton Street, Ervia, Co. Cork
Phone: +353 214239065📞
Object Scope of the procurement
Short description:
“Lot 1 will include but not be limited to the following high level services:
Deskside case management
• validation of accounts and cleansing of account...”
Short description
Lot 1 will include but not be limited to the following high level services:
Deskside case management
• validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details;
• account history review, metering, cases, complaints and escalations;
• engagement by phone
— confirm account holder, owner, occupier, tenancy arrangements, move in/out details,
— collate and log detailed information on issues,
— secure and process payment, agree and process payment plan.
• escalate high priority issues to the contracting entity;
• escalate accounts for direct customer engagement when all deskside activities have been exhausted;
• update the contracting entity’s central systems with information collated and actions taken during the case investigation
Please refer to PQQ Doc.
Show more Information about lots
This contract is divided into lots ✅ Description
Main site or place of performance: Dublin
Description of the procurement:
“Lot 1 will include but not be limited to the following
High level services:
Deskside case management
• validation of accounts and cleansing of account...”
Description of the procurement
Lot 1 will include but not be limited to the following
High level services:
Deskside case management
• validation of accounts and cleansing of account information in terms of current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details;
• account history review, metering, cases, complaints and escalations.
Please refer to PQQ Doc.
Show more
Additional information:
“You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...”
Additional information
You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the eTenders system not later than 12:00 local time Tuesday 17 September 2019.
Show more
Description of the procurement:
“Lot 2 will include but not be limited to the following high level services:
Legal debt collections
• legal demand letters
• legal collections calls...”
Description of the procurement
Lot 2 will include but not be limited to the following high level services:
Legal debt collections
• legal demand letters
• legal collections calls including collection and processing of payments, payment.
Please refer to PQQ Doc.
Show more
Additional information:
“You must submit through the eTenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...”
Additional information
You must submit through the eTenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such no paper copies will be accepted or read. Please submit via the eTenders system not later than 12.00 local time Tuesday 17 September 2019.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 159-393520
Award of contract
1️⃣
Contract Number: 1
Title: Case Management Services
Date of conclusion of the contract: 2020-07-01 📅
Information about tenders
Number of tenders received: 6
Name and address of the contractor
Name: Credit Management Outsource Solutions (CMOS)
Postal town: Dublin 17
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅
2️⃣
Contract Number: 2
Title: Legal Services
Name and address of the contractor
Name: Hugh J Ward and Company Solicitors
Postal town: Ireland
3️⃣ Name and address of the contractor
Name: Pierse Fitzgibbon Solicitors
Postal town: Kerry
4️⃣ Name and address of the contractor
Name: Denis I Finn Solicitors
Postal town: Dublin
Complementary information Review procedure
Precise information on deadline(s) for review procedures:
“Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and...”
Precise information on deadline(s) for review procedures
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).
Show more
Source: OJS 2020/S 144-355806 (2020-07-24)