Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
Deadline
The time limit for receipt of tenders was 2019-03-22.
The procurement was published on 2019-02-22.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Core IP Maintenance and Support
TCD-19-20
Products/services: Maintenance and repair of data network equipment📦
Short description:
“Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and...”
Short description
Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
Show more
Estimated value excluding VAT: EUR 600 000 💰
1️⃣
Additional products/services: Network equipment📦
Additional products/services: Maintenance of data network equipment📦
Additional products/services: Repair of data network equipment📦
Place of performance: Dublin🏙️
Main site or place of performance: Dublin 2.
Description of the procurement:
“Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and...”
Description of the procurement
Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The vendor will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across TCD’s complex data network as well as TCD/IS Services operational process and procedures.
The vendor’s support services and appropriately qualified staff will work for and with TCD to ensure timely and high-quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required and be flexible and adaptable to work within the college’s annual academic and business cycles.
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as TCD’s and strive to ensure that at all times, value for money, maintaining business continuity, and working for the best interests of TCD are foremost.
Additionally, TCD may periodically require technical assistance and/or expertise to work with the in-house IS Services networks team on project tasks or development involving the networking equipment covered under the contract. It is envisaged that the maintenance and support partner could provide professional services and appropriately skilled technical resources which could be drawn-down if required.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 600 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Restricted procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-03-22
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court of Ireland
Postal address: Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886511📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏
Source: OJS 2019/S 040-090863 (2019-02-22)
Contract award notice (2020-03-16) Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 280 000 💰
Description
Main site or place of performance: Dublin 2
Description of the procurement:
“Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and...”
Description of the procurement
Trinity College Dublin wishes to invite expressions of interest for the supply of a Network Maintenance Service.
Scope of Work:
Provide maintenance and support services for the Trinity College IP Networking equipment which comprise the core components of the college data network.
TCD’s expectation is that the maintenance and support of this equipment will be provided by a single vendor and that this vendor will form an alliance with TCD/IS Services for the duration of the contract.
The vendor will be expected to familiarise themselves with the network architecture and associated infrastructure in operation across TCD’s complex data network as well as TCD/IS Services operational process and procedures.
The vendor’s support services and appropriately qualified staff will work for and with TCD to ensure timely and high-quality resolution of support issues, will take ownership of support issues from initial logging through to resolution, will replace hardware and/or upgrade software/firmware as required, and be flexible and adaptable to work within the college’s annual academic and business cycles.
The maintenance and support partner will have proven experience providing maintenance and support services to other large scale organisations with networks of similar size and complexity as TCD’s and strive to ensure that at all times, value for money, maintaining business continuity, and working for the best interests of TCD are foremost.
Additionally, TCD may periodically require technical assistance and/or expertise to work with the in-house IS Services networks team on project tasks or development involving the networking equipment covered under the contract. It is envisaged that the maintenance and support partner could provide professional services and appropriately skilled technical resources which could be drawn-down if required.
The PQQ responses are to be submitted via the etenders tenderbox only by the response deadline.
Show more Award criteria
Quality criterion (name): Service and Support Overview
Quality criterion (weighting): 50
Quality criterion (name): Fault priority/ escalation
Quality criterion (name): Hardware replacement - response times
Quality criterion (weighting): 30
Quality criterion (name): Hardware replacement
Quality criterion (name): Software updates/faults
Quality criterion (name): Storage of and access to University Equipment and Confidential Data
Quality criterion (name): Support Staff on-site
Quality criterion (weighting): 20
Quality criterion (name): Contract
Quality criterion (name): Consultancy and review
Quality criterion (name): Quality of available staff and relevance of qualifications – Technical
Quality criterion (weighting): 40
Quality criterion (name): Activation Plan
Quality criterion (weighting): 100
Quality criterion (name): OEM Certification Level/Partnership status
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 500
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 040-090863
Award of contract
1️⃣
Contract Number: 1
Title: Core IP Maintenance and Support
Date of conclusion of the contract: 2020-02-28 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: IBM Ireland
National registration number: 79721D
Postal address: IBM House, Shelbourne Road, Ballsbridge
Postal town: Dublin
Postal code: Dublin 4
Country: Ireland 🇮🇪
Phone: +353 868145390📞
E-mail: adrian.underwood@ie.ibm.com📧
Region: Éire/Ireland🏙️
URL: http://https://www.ibm.com/ie-en/ 🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 280 000 💰
Source: OJS 2020/S 056-133161 (2020-03-16)