360 Feedback Service

Fáilte Ireland-National Tourism Development Authority

Fáilte Ireland currently employs approximately 360 employees located in Dublin, regional offices and Tourist Information Offices (TIO) around the country. Fáilte Ireland Head Office is located in Amiens Street, Dublin 1 with regional teams located in offices located in Cork, Galway, Limerick, Mullingar, Sligo and Waterford.
Fáilte Ireland has 8 staff levels within the organisation and operates within a matrix structure across the various business divisions and geographical locations to support its strategic pillars.
Fáilte Ireland is seeking proposals in relation to a focussed 360 feedback and development process.
The purpose of the 360 is to provide feedback on individual performance and to assist in informing development goals. It is envisaged that c.70 employees at middle management level will undertake the 360 feedback initially commencing Q3 2019 with potential roll-out to further employees in 2020.

Deadline
The time limit for receipt of tenders was 2019-07-15. The procurement was published on 2019-06-14.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2019-06-14 Contract notice
2019-10-29 Contract award notice
Contract notice (2019-06-14)
Contracting authority
Name and addresses
Name: Fáilte Ireland-National Tourism Development Authority
National registration number: N/a
Postal address: 88-95 Amiens Street
Postal town: Dublin
Postal code: Dublin 1
Country: Ireland 🇮🇪
Contact person: Glenda Byrne
Phone: +353 18847878 📞
E-mail: glenda.byrne@failteireland.ie 📧
Region: Ireland 🏙️
URL: https://www.failteireiand.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1169 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=148939&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=148939&B=ETENDERS_SIMPLE 🌏

Object
Scope of the procurement
Title: 360 Feedback Service HR?2019/13
Products/services: Human resources management consultancy services 📦
Short description:
“Fáilte Ireland currently employs approximately 360 employees located in Dublin, regional offices and Tourist Information Offices (TIO) around the country....”    Show more
Estimated value excluding VAT: EUR 500 000 💰

1️⃣
Additional products/services: Personnel-training services 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Ireland.
Description of the procurement:
“Fáilte Ireland currently employs approximately 360 employees located in Dublin, regional offices and Tourist Information Offices (TIO) around the country....”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions:
“As stated in the tender documentation available for downloading from the Irish Governments Procurement website www.etenders.gov.ie”
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions:
“As stated in the tender documentation available for downloading from the Irish Governments Procurement website www.etenders.gov.ie”

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-07-15 12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2020-07-15 📅
Conditions for opening of tenders: 2019-07-15 12:00 📅

Complementary information
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information

“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”    Show more
Review body
Name: High Court
Postal address: Chief Registrar, The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
URL: https://www.courts.ie 🌏
Review procedure
Precise information on deadline(s) for review procedures:
“The Contracting Authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010,...”    Show more
Source: OJS 2019/S 115-282685 (2019-06-14)
Contract award notice (2019-10-29)
Contracting authority
Name and addresses
Phone: +353 18847888 📞
E-mail: procurement@failteireland.ie 📧

Object
Scope of the procurement
Currency code: EUR 💰
Total value of the procurement (excluding VAT) (lowest offer): 350000.00
Total value of the procurement (excluding VAT) (highest offer): 1500000.00
Description
Main site or place of performance: Ireland.
Award criteria
Quality criterion (name): Quality of proposed methodology
Quality criterion (weighting): 30
Quality criterion (name): Resource expertise and skillset applied
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 40

Procedure
Administrative information
Previous publication concerning this procedure: 2019/S 115-282685

Award of contract

1️⃣
Contract Number: 1
Title: 360 Feedback Service
Date of conclusion of the contract: 2019-10-17 📅
Information about tenders
Number of tenders received: 10
Number of tenders received by electronic means: 10
Name and address of the contractor
Name: t-three Consulting Ltd
National registration number: 864 4509 06
Postal address: 5 Caxton House
Postal town: Great Cambourne
Postal code: Broad Street
Country: United Kingdom 🇬🇧
Phone: +44 1954710780 📞
E-mail: jmcintosh@t-three.co.uk 📧
Region: Éire/Ireland 🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Currency code: EUR 💰
Lowest offer: 350000.00
Highest offer: 1500000.00

Complementary information
Additional information

“1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...”    Show more
Review procedure
Precise information on deadline(s) for review procedures:
“The contracting authority will not conclude this contract to which a standstill period applies in accordance with Irish Statutory Instrument SI 130 of 2010,...”    Show more
Source: OJS 2019/S 211-517640 (2019-10-29)