Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland.
Deadline
The time limit for receipt of tenders was 2018-08-15.
The procurement was published on 2018-07-12.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and...”
Title
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
2018/26
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Products/services: Customer Relation Management software package📦
Short description:
“Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and...”
Short description
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland.
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Estimated value excluding VAT: EUR 1 500 000 💰
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 500 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 72
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Renewal at the end of the framework period.
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders in respect of this competition.”
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Description
In the case of framework agreements, provide justification for any duration exceeding 8 years:
“Considering the need for anticipated flexibility and scalability Enterprise Ireland consider it necessary that the framework agreement should be a six (6)...”
In the case of framework agreements, provide justification for any duration exceeding 8 years
Considering the need for anticipated flexibility and scalability Enterprise Ireland consider it necessary that the framework agreement should be a six (6) years in duration.
Show more Administrative information
Time limit for receipt of tenders or requests to participate: 2018-08-15
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2018-08-15
12:00 📅
Complementary information Review body
Name: The High Court of Ireland
Postal address: King Inn's
Postal town: Dublin
Postal code: 1
Country: Ireland 🇮🇪
Phone: +353 18886000📞
Source: OJS 2018/S 135-308462 (2018-07-12)
Contract award notice (2019-04-12) Object Scope of the procurement
Title:
“Provision of an Enterprise Client Relationship Management (CRM) Platform and Marketing Automation System (MAS) via an Initial Implementation Project and...”
Title
Provision of an Enterprise Client Relationship Management (CRM) Platform and Marketing Automation System (MAS) via an Initial Implementation Project and Ongoing Support for Enterprise Ireland
2018/26
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Total value of the procurement (excluding VAT): EUR 625 000 💰
Description
Main site or place of performance: East Point Business Park. Dublin, Ireland.
Award criteria
Quality criterion (name): Fitness for purpose of the CRM solution
Quality criterion (weighting): 15 %
Quality criterion (name): Fitness for purpose of the marketing automation system
Quality criterion (name):
“Fitness for purpose of project implementation, migration delivery and training services proposed”
Quality criterion (name): Quality, quantity and balance of proposed team
Quality criterion (weighting): 20 %
Price (weighting): 30 %
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2018/S 135-308462
Award of contract
1️⃣
Contract Number: 1
Title:
“Provision of an Enterprise Client Relationship Management (CRM) Platform and Marketing Automation System (MAS) via an Initial Implementation Project and...”
Title
Provision of an Enterprise Client Relationship Management (CRM) Platform and Marketing Automation System (MAS) via an Initial Implementation Project and Ongoing Support for Enterprise Ireland
Show more
Date of conclusion of the contract: 2019-04-12 📅
Information about tenders
Number of tenders received: 12
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 12
Name and address of the contractor
Name: Bluewave Technology
Postal address: Suite 18, The Cubes Offices, Sandyford
Postal town: Dublin 18
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 750 000 💰
Total value of the contract/lot: EUR 1 500 000 💰
Source: OJS 2019/S 075-179027 (2019-04-12)
Modification of a contract/concession during its term (2023-11-21) Contracting authority Name and addresses
Postal address: The Plaza East Point Business Park
Postal town: Dublin
Postal code: 3
Phone: +353 17272239📞
Region: Mid-West 🏙️
URL: https://www.enterprise-ireland.com🌏
Object Scope of the procurement
Title:
“Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS)” Title
Lot Identification Number: 1
Description
Place of performance: Ireland🏙️
Place of performance: Dublin🏙️
Main site or place of performance: Dublin, Ireland and various EI offices internationally
Description of the procurement:
“Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and...”
Description of the procurement
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
Show more Duration of the contract, framework agreement, dynamic purchasing system or concession
In the case of framework agreements, provide justification for any duration exceeding 4 years:
“Considering the need for anticipated flexibility and scalability Enterprise Ireland consider it necessary that the framework agreement should be a six (6)...”
In the case of framework agreements, provide justification for any duration exceeding 4 years
Considering the need for anticipated flexibility and scalability Enterprise Ireland consider it necessary that the framework agreement should be a six (6) years in duration.
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 075-179027
Award of contract
Title:
“Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and...”
Title
Provision of an enterprise Client Relationship Management (CRM) platform and Marketing Automation System (MAS) via an initial implementation project and ongoing support for Enterprise Ireland
Show more Name and address of the contractor
Postal address: Suit 18 The Cubes Office Sandyford
Postal town: Dublin
Postal code: 18
E-mail: info@bluewavecx.com📧
Region: Dublin🏙️
URL: https://www.bluewavecx.com/ie🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 500 000 💰
Complementary information Review body
Name: The High Court
E-mail: highcourtcentraloffice@courts.ie📧
URL: www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures: As per SI 130 of the Remedies Regulations
Source: OJS 2023/S 227-714233 (2023-11-21)