Market Research Services

Central Bank of Ireland

Lot 1: Market Research Services.
Lot 2: Mystery Shopping.
Lot 3: Recruitment of respondents for research and consultation forums.

Deadline
The time limit for receipt of tenders was 2018-08-31. The procurement was published on 2018-07-27.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2018-07-27 Contract notice
2019-02-01 Contract award notice
Contract notice (2018-07-27)
Contracting authority
Name and addresses
Name: Central Bank of Ireland
National registration number: N/a
Postal address: PO Box 559
Postal town: Dublin 1
Postal code: New Wapping Street
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Elaine Byrne
Phone: +353 12246622 ๐Ÿ“ž
E-mail: elaine.byrne2@centralbank.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.centralbank.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/329 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=133017&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=133017&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title: Market Research Services 2017P085
Products/services: Market research services ๐Ÿ“ฆ
Short description:
โ€œLot 1: Market Research Services. Lot 2: Mystery Shopping. Lot 3: Recruitment of respondents for research and consultation forums.โ€
Estimated value excluding VAT: EUR 500 000 ๐Ÿ’ฐ
Information about lots
Tenders may be submitted for all lots

1๏ธโƒฃ
Scope of the procurement
Title: Market Research Services
Title
Lot Identification Number: 1
Description
Additional products/services: Research and development services and related consultancy services ๐Ÿ“ฆ
Additional products/services: Research services ๐Ÿ“ฆ
Additional products/services: Research and development consultancy services ๐Ÿ“ฆ
Additional products/services: Research consultancy services ๐Ÿ“ฆ
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐Ÿ“ฆ
Additional products/services: Market and economic research; polling and statistics ๐Ÿ“ฆ
Additional products/services: Economic research services ๐Ÿ“ฆ
Additional products/services: Social research services ๐Ÿ“ฆ
Additional products/services: Recruitment services ๐Ÿ“ฆ
Additional products/services: Assessment centre services for recruitment ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Description of the procurement: Market Research Services.
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 300 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 48
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals:
โ€œThe Central Bank reserves the right to extent the Term for a period or periods of up to twelve (12) months with a maximum of 1 such extensions permitted...โ€    Show more

2๏ธโƒฃ
Scope of the procurement
Title: Mystery Shopping
Title
Lot Identification Number: 2
Description
Description of the procurement: Mystery Shopping.
Scope of the procurement
Estimated total value excluding VAT: EUR 100 000 ๐Ÿ’ฐ
Description
Additional information: Mystery Shopping.

3๏ธโƒฃ
Scope of the procurement
Title: Recruitment of respondents for research and consultation forums
Title
Lot Identification Number: 3
Description
Description of the procurement: Recruitment of respondents for research and consultation forums.
Scope of the procurement
Estimated total value excluding VAT: EUR 100 000 ๐Ÿ’ฐ

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators
Description
Envisaged maximum number of participants to the framework agreement: 8
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-08-31 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2018-08-31 12:00 ๐Ÿ“…

Complementary information
Information about recurrence
This is a recurrent procurement โœ…
Estimated timing for further notices to be published: 2022.
Review body
Name: Central Bank of Ireland
Postal address: New Wapping Street, North Wall Quay
Postal town: Dublin 2
Postal code: D2
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2018/S 145-332169 (2018-07-27)
Contract award notice (2019-02-01)
Contracting authority
Name and addresses
Contact person: Geraldine Sherlock
Phone: +353 12246585 ๐Ÿ“ž
E-mail: geraldine.sherlock@centralbank.ie ๐Ÿ“ง

Object
Scope of the procurement
Short description:
โ€œLot 1: Market Research Services. Lot 2: Mystery Shopping. Lot 3: Recruitment of Respondents for Research and Consultation Forums.โ€
Total value of the procurement (excluding VAT): EUR 600 000 ๐Ÿ’ฐ
Information about lots
This contract is divided into lots โœ…
Description
Main site or place of performance: Ireland.
Description of the procurement: Market research services.
Award criteria
Quality criterion (name): 1) Quality of proposed methodology and approach for the delivery of services
Quality criterion (weighting): 50
Quality criterion (name): 2) Quality and balance of personnel proposed
Quality criterion (weighting): 25
Cost criterion (name): Cost
Cost criterion (weighting): 25
Description
Description of the procurement: Mystery shopping.
Award criteria
Quality criterion (name): 1. Quality of Proposed Methodology and Approach for the Delivery of Services
Quality criterion (name): 2. Quality and Balance of Personnel Proposed
Description
Additional information: Mystery Shopping
Main site or place of performance: Ireland
Description of the procurement: Recruitment of respondents for research and consultation forums

Procedure
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2018/S 145-332169
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice

Award of contract

1๏ธโƒฃ
Contract Number: 1
Lot Identification Number: 1
Title: Market Research Services
Date of conclusion of the contract: 2019-01-31 ๐Ÿ“…
Information about tenders
Number of tenders received: 11
Number of tenders received from SMEs: 11
Number of tenders received by electronic means: 11
Name and address of the contractor
Name: Amarach Research
National registration number: 4886952N
Postal address: Unit 11 Kingswood Business Centre
Postal town: Dublin 24
Postal code: Kingswood Road
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 14105200 ๐Ÿ“ž
E-mail: michael.mcloughlin@amarach.com ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.amarach.com ๐ŸŒ
The contractor is an SME โœ…
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

2๏ธโƒฃ
Contract Number: 2
Name and address of the contractor
Name: Behaviour and Attitudes Marketing Research
National registration number: 102171
Postal address: Milltown House
Postal town: Milltown
Postal code: Mount St Annes
Phone: +353 12057500 ๐Ÿ“ž
E-mail: brenda@banda.ie ๐Ÿ“ง
Fax: +353 12057522 ๐Ÿ“ 
URL: http://www.banda.ie ๐ŸŒ
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

3๏ธโƒฃ
Contract Number: 3
Name and address of the contractor
Name: Core
National registration number: 417140
Postal address: 15-16 Sir John Rogerson
Postal town: Dublin
Postal code: Dublin
Phone: +353 16496306 ๐Ÿ“ž
E-mail: mark.nolan@onecore.ie ๐Ÿ“ง
URL: http://onecore.ie/ ๐ŸŒ
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

4๏ธโƒฃ
Contract Number: 4
Name and address of the contractor
Name: Jump!
Postal address: Dublin 2
Postal town: Dublin 2
Phone: +353 0872237777 ๐Ÿ“ž
E-mail: bettina@jump.ie ๐Ÿ“ง
Region: รsland ๐Ÿ™๏ธ
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

5๏ธโƒฃ
Contract Number: 5
Name and address of the contractor
Name: RED C Research and Marketing Ltd
National registration number: N/a
Postal address: Unit 9 44-45 Clontarf Rd
Postal code: Clontarf
Phone: +353 8186316 ๐Ÿ“ž
E-mail: bryan@redcresearch.ie ๐Ÿ“ง
Fax: +353 8186328 ๐Ÿ“ 
URL: http://www.redcresearch.ie ๐ŸŒ
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

6๏ธโƒฃ
Contract Number: 6
Lot Identification Number: 2
Title: Mystery Shopping
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 4
Number of tenders received by electronic means: 4
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

7๏ธโƒฃ
Contract Number: 7
Name and address of the contractor
Name: Customer Perceptions
National registration number: IE 8259880B
Postal address: The Business Center, Blackthorn Business Park, Old Coes Road
Postal town: Dundalk
Postal code: Co Louth
Phone: +353 429339911 ๐Ÿ“ž
E-mail: emma.harte@customerperceptions.ie ๐Ÿ“ง
URL: http://www.customerperceptions.ie ๐ŸŒ
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

8๏ธโƒฃ
Contract Number: 8
Name and address of the contractor
Name: Ipsos MRBI/MRBI Market Research Ltd
National registration number: 9701145N
Postal address: Block 3 Blackrock Business Park
Postal town: Co. Dublin
Postal code: Carysfort Avenue, Bl
Phone: +353 14389048 ๐Ÿ“ž
E-mail: kieran.oleary@ipsos.com ๐Ÿ“ง
URL: http://www.ipsosmrbi.com ๐ŸŒ
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

9๏ธโƒฃ
Contract Number: 9
Lot Identification Number: 3
Title: Recruitment of Respondents for Research and Consultation Forums
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

1๏ธโƒฃ0๏ธโƒฃ
Contract Number: 10
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

1๏ธโƒฃ1๏ธโƒฃ
Contract Number: 11
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ

1๏ธโƒฃ2๏ธโƒฃ
Contract Number: 12
Name and address of the contractor
Name: Spark Market Research
National registration number: 000
Postal address: The Den, Unit 6, Porters Road, Coolmine Industrial
Postal code: Dublin 15
Phone: +353 18103150 ๐Ÿ“ž
E-mail: christine@sparkmr.com ๐Ÿ“ง
URL: http://www.sparkmr.com ๐ŸŒ
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Total value of the contract/lot: EUR 500 000 ๐Ÿ’ฐ
Source: OJS 2019/S 025-056169 (2019-02-01)