The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say” (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say” within the lifetime and cost of the contract.
Deadline
The time limit for receipt of tenders was 2018-11-19.
The procurement was published on 2018-10-12.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2018-10-12) Object Scope of the procurement
Title: Health services
Reference number: Npso psas
Short description:
“The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make...”
Short description
The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say” (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say” within the lifetime and cost of the contract.
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Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Health services📦
Additional CPV: Health services📦 Place of performance
NUTS region: Éire/Ireland🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
“Department of Health staff.”
Source: OJS 2018/S 199-451993 (2018-10-12)
Contract award notice (2019-01-17) Object Scope of the procurement
Short description:
“The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make...”
Short description
The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say" (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA/MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say" within the lifetime and cost of the contract.
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Total value of the procurement: 3 823 507 EUR 💰
Notice metadata
Document type: Contract award notice