Establishment and Delivery of the Patient Safety Advocacy Service

Department of Health

The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say” (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say” within the lifetime and cost of the contract.

Deadline

The time limit for receipt of tenders was 2018-11-19. The procurement was published on 2018-10-12.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2018-10-12 Contract notice
2019-01-17 Contract award notice
Contract notice (2018-10-12)
Object
Scope of the procurement
Title: Health services
Reference number: Npso psas
Short description:
The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say” (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA / MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say” within the lifetime and cost of the contract.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Health services 📦
Additional CPV: Health services 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Health
Postal address: NPSO 7th Floor Miesian Plaza 50-58 Baggot St Lower
Postal code: D02 XW14
Postal town: Dublin 2
Contact
Internet address: http://www.health.gov.ie 🌏
E-mail: npsotenders@health.gov.ie 📧
Phone: +353 16354749 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136362&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136362&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2018-10-12 📅
Submission deadline: 2018-11-19 📅
Publication date: 2018-10-16 📅
Identifiers
Notice number: 2018/S 199-451993
OJ-S issue: 199
Additional information
Department of Health staff.

Object
Scope of the procurement
Estimated total value: 3 900 000 EUR 💰
Short description:
The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint. It will commence in acute hospitals and will commence in primary and community services within the lifetime of the contract (2,5 years). It will meet the needs of the service user within an acceptable timeframe and refer to other services as appropriate. Appropriate governance and structures are required. It will be staffed by advocates who will undergo the training commissioned by the Department of Health. Codes and standards will be developed and applied, with regular review and reporting on cost, activity and progress.
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Estimated value excluding VAT: 3 900 000 EUR 💰
Duration: 30 months
Description of renewals: Maximum of 2 renewals of 12 months each.
Place of performance
Main site or place of performance: Ireland.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
All advocates engaged by the service will be required to complete the customised Patient Safety Complaints Advocacy (PSCA) Training Programme developed for the initiative by the Department of Health within 1 year of commencement of engagement.
Contract execution
Contract performance conditions: As stated in the RFT.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2018-11-19 📅
Tender opening time: 12:00
Place: Department of Health, Miesian Plaza, 50-58 Baggot Street, Dublin 2.
Additional information: Department of Health staff.

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ciara Norton
Internet address: www.health.gov.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1121 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=136362&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court
Postal address: Four Courts, Dublin Ireland
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2018/S 199-451993 (2018-10-12)
Contract award notice (2019-01-17)
Object
Scope of the procurement
Short description:
The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say" (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA/MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say" within the lifetime and cost of the contract.
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Total value of the procurement: 3 823 507 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Contact
E-mail: ciara_norton@health.gov.ie 📧

Reference
Dates
Date dispatched: 2019-01-17 📅
Publication date: 2019-01-21 📅
Identifiers
Notice number: 2019/S 014-029385
Refers to notice: 2018/S 199-451993
OJ-S issue: 14

Object
Scope of the procurement
Short description:
The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint. It will commence in acute hospitals and will commence in primary and community services within the lifetime of the contract (2.5 years). It will meet the needs of the service user within an acceptable time-frame and refer to other services as appropriate. Appropriate governance and structures are required. It will be staffed by advocates who will undergo the training commissioned by the Department of Health. Codes and standards will be developed and applied, with regular review and reporting on cost, activity and progress.
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Place of performance
Main site or place of performance: Ireland

Procedure
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 41 %
Quality criterion (name): Service Delivery
Quality criterion (weighting): 32 %
Price (weighting): 27 %

Award of contract
Date of contract conclusion: 2018-12-20 📅
Name: National Advocacy Service for People with Disabilities
National registration number: 535779
Postal address: Ground Floor, George’s Quay House, 43 Townsend Street, Dublin 2.
Postal town: Dublin
Postal code: D02 VK65
Country: Ireland 🇮🇪
Phone: +353 761073000 📞
Total value of the procurement: 3 823 507 EUR 💰
Information about tenders
Number of tenders received: 4

Complementary information
Review body
Name: The High Court of Ireland
Postal address: Dublin
Postal town: Dublin
Phone: +353 18886000 📞
Internet address: www.health.gov.ie 🌏
Source: OJS 2019/S 014-029385 (2019-01-17)
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